Chapter 8. Writing Routine & Positive Messages. Three Step Writing Process. Plan Your Message : analyze the situation, gather information, select the right medium Write Your Message : “you” attitude, remain neutral Complete Your Message : brief, straightforward, proofread, revise, distribute.
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Writing Routine & Positive Messages
When writing routine messages:
Start with the main idea:
When writing a routine message:
Provide necessary details & explanation
End with a courteous close