Library Design & Technology. Anthony Chow, Ph.D. [email protected] Assistant Professor Department of Library and Information Studies The University of North Carolina at Greensboro -- Jacquelyn White Librarian, Forsyth County Public Library [email protected] -- Camilla Bahr.
Library Design & Technology
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Virtual worlds and public libraries (Chow, Baity, Zamarripa, et al., 2011)?
Collaborate with other library professionals worldwide; educational promise
40 accounts between them across six different worlds
Social interaction and engagement
Customize characters and do things they normally can’t
Play games and help their characters “grow”
“Investing money in technology and updated design to tempt more patrons to use their services, technology and spaces” (Mattern, 2007)
PAT or Public Access Technology (Bertot, 2009): includes public-access computers, wireless (WiFi) access, ILSs, online databases, digital reference, downloadable audio and video,
“…users want a customized experience while using technology designed for the general public, not the individual user…” (Bertot, 2009)
Six tenets in Library Design (Harrington, 2001) :
Self-service and operational efficiency
Extreme flexibility and integration of technology
Collaboration between public and school/college libraries
A renewed interest in aesthetics
Customize the library to the local community
“So despite predictions of the death of the library due to the information revolution and the availability of digital resources, new library buildings are attracting renewed attention, and in some cases, increased usage.” (Turner & Davenport, 2005).
“Libraries always have had a role in bringing communities together. Now, more than ever, they are serving multiple roles — as after-school youth centers, senior centers, job centers, and extensions of the town square. In many cases, libraries share locations with schools or community centers. As the pace of change in modem life accelerates, library design is changing too.” (Schatz & Williams, 2010).
“ ‘Just because we all have mobiles doesn't mean there still isn't a desire among people to interact with one another,’ cautioned architect Dennis Humphries of Humphries Poli, suggesting four-place computer stations where a family can use a computer together.” (Kuzyk & Fialkoff, 2011)
Administrator Interviews (2)
Natural observations of two downtown libraries
Observations were conducted on four different days with variation of time frames
Observational Checklist created in Google Docs Form
70% of those observed were male, with 84 males compared to 36 females
Users sat at computers but did not use the reading tables for reading or computing
Rather they sat at smaller tables on the outside edges of the reading tables either reading or using their own digital devices
The book store model – personal privacy
Conclusions & Recommendations
1998 the space has not gone through any renovations since then
relatively new yet the space felt dated. The colors are muted and dark, yet only appear in the furniture and carpet
User and Technology Match
Remember top reasons patrons are coming to the public library:
Books or associated media (77%)
Training and Education (41% listed as top choice)
Resumes, job searching, careers (22%)
Access to technology (17%)
User and Technology Match
User Centered Design – needs analysis and “functional” spaces based on patron usage patterns and needs
Flexible, comfortable spaces recognizing “privacy” aspect of technology
Some patrons need to use computers while others just need to access the wireless network and a place to work
Ubiquitous computing expected – computing needs to be where the sources are.
“Going green can be the solution to budgets that can't budge…The solution: a hybrid building that will produce as much power as it uses.” (Brown, 2007)
"Nobody really knows where technology is headed next," said architect Peter Bolek, Holzheimer, Bolek + Meehan, "[so] flexibility is key. You need to have the infrastructure in place to accommodate …the change" as libraries shift from hardware to being the "connection point or portal." (Kuzyk & Fialkoff, 2011)
Technology and Users
Usability of technology and library space
Utility (is it useful) and ease-of-use (efficient and effective)
Well designed website based on user priorities and testing
Library space designed to maximize efficiency and effectiveness of information seeking through technology
Flexible, scalable, and designed for specific functional purposes – Books and media, training, entertainment, careers/jobs
Q & A
New book: Library Technology and User Services (Chow & Bucknall, 2011)
ALA (American Library Association) (2010), The State of America’s Libraries – 2010. Chicago, IL: ALA.
Alexander, P. (n.d.). Should You Lease or Buy Your Tech Equipment? Entrepreneur.com. Retrieved on August 24, 2011 from http://www.entrepreneur.com/technology/managingtechnology/article80230.html
Chow, A., Baity, C., Zamarripa, M., Chappell, P., Rachlin, D. and Vinson, C. (2011), ‘Virtual Library Information Use and Users: A systems perspective’. Unpublished, Greensboro, NC, USA.
Chow & Bucknall (2011). Library Technology and User Services. Oxford, England: Chandos
Chow, A., Bridges, M. and Commander, P. (2011), ‘What does a typical library website look like? Results from a nationwide study.’ A paper to be presented at the North Carolina Library Association, October 4-7, 2011, Hickory, NC, USA
Chow, A. and Croxton, R. (2011), Academic libraries, information seeking behavior, and virtual reference services: are there differences between university faculty, staff, and students? Reference User Services Quarterly, in press.
Chow, White, & Bahr (2011). Public library space and technology. A paper to be presented at the Biennial North Carolina Library Association , October 4-7, 2011, Hickory, NC, USA
Experian Hitwise (2011), Top 20 Sites & Engines. Accessed 14 April 2011, from Experian Hitwise: http://www.hitwise.com/us/datacenter/main/dashboard-10133.html
Kolowich, S. (2011). What Students Don’t Know. Inside Higher Ed. Retrieved on August 24, 2011 from http://www.insidehighered.com/news/2011/08/22/erial_study_of_student_research_habits_at_illinois_university_libraries_reveals_alarmingly_poor_information_literacy_and_skills
McDougall, P. (2010), Tablets Will Replace One in Three PCs, Study Says. Accessed 11 April 2011, from Information Week: http://www.informationweek.com/news/storage/systems/showArticle.jhtml?articleID=228800307
w3schools.com (n.d.(b)), Browser Statistics. Accessed 19 April 2011, from w3schools.com: http://www.w3schools.com/browsers/browsers_stats.asp
w3schools.com (2011), OS Platform Statistics. Accessed 14 April 2011, from w3cschools.com: http://www.w3schools.com/browsers/browsers_os.asp