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Roskilde University/ Danish Emergency Management Agency ninablom@ruc.dk

Nina Blom Andersen - Roskilde University/Danish Emergency Management Agency Nina Blom Andersen ph.d student. Roskilde University/ Danish Emergency Management Agency ninablom@ruc.dk. Nina Blom Andersen - Roskilde University/Danish Emergency Management Agency Working title of research project:.

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Roskilde University/ Danish Emergency Management Agency ninablom@ruc.dk

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  1. Nina Blom Andersen - Roskilde University/Danish Emergency Management AgencyNina Blom Andersenph.d student RoskildeUniversity/Danish Emergency Management Agencyninablom@ruc.dk

  2. Nina Blom Andersen - Roskilde University/Danish Emergency Management AgencyWorkingtitle of research project: Emergency management during large accidents and serious events – construction of meaning in the communication between authorities, the public and the press

  3. Nina Blom Andersen - Roskilde University/Danish Emergency Management AgencyTitel of today’s presentation : How do the public understand, respond to and react towards communication given by the authorities during a crisis

  4. 2.02 pm Alarm: Fire in a 40 foot container of fireworks 3.25 pm The 40 foot container explodes unexpectedly Another 40 foot container standing nearby explodes shortly after 1 fire fighter is killed 7 fire fighters are injured 5.45 pm The storerooms explode Nina Blom Andersen - Roskilde University/Danish Emergency Management AgencyCourse of events Kolding, 3 November 2004

  5. Nina Blom Andersen - Roskilde University/Danish Emergency Management AgencyEvacuationzone: Radius of 1 kilometer from the warehouse 750 houses 2000 residents

  6. Nina Blom Andersen - Roskilde University/Danish Emergency Management AgencyExample 1 I felt safe in my house. I had the feeling that nothing could harm us if we stayed indoors A womans answer to my question, why the couple did not react on several warnings.

  7. Nina Blom Andersen - Roskilde University/Danish Emergency Management AgencyExample 2 When I saw that there was a fire, I immediately remembered the accident in Holland in 2000 where a fireworks factory exploded and several people were killed(...) I said to my wife ’we’re leaving now’ Man, leaving with his wife before the fire engines even entered the area.

  8. Nina Blom Andersen - Roskilde University/Danish Emergency Management AgencyFocus: How were residents evacuated and people from outside the area warned to stay away? How did the residents experience the afternoon, Wednesday 3 November 2004 in Kolding?

  9. Nina Blom Andersen - Roskilde University/Danish Emergency Management AgencyChannels chosen in Kolding: Radio Web sites – several homepages Early warning system Police officers walking from door to door Loudspeakers on patrol cars

  10. Nina Blom Andersen - Roskilde University/Danish Emergency Management AgencyDifference between Reaching people through a message Inducing people to react on the message

  11. Nina Blom Andersen - Roskilde University/Danish Emergency Management AgencyConclusions People get information and search for information in many different ways additionally to the channels chosen by the authorities When communicating during a crisis the authorities has to pay attention to peoples interpretation of the specific danger

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