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RIP + MIX Unlocking creativity to enable staff, patients and public to re-imagine service delivery

RIP + MIX Unlocking creativity to enable staff, patients and public to re-imagine service delivery. Chair and facilitators. Pam Whittle - Chair, Scottish Health Council. Alison Cormack - National Improvement Advisor, QuEST.

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RIP + MIX Unlocking creativity to enable staff, patients and public to re-imagine service delivery

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  1. RIP + MIXUnlocking creativity to enable staff, patients and public to re-imagine service delivery

  2. Chair and facilitators Pam Whittle - Chair, Scottish Health Council. Alison Cormack - National Improvement Advisor, QuEST. Hazel White – Duncan of Jordanstone College of Art & Design, University of Dundee. Dr Fiona Wood -, Duncan of Jordanstone College of Art & Design, University of Dundee.

  3. Aim The aim of this session is to introduce RIP+MIX: a fast, effective and engaging design tool to help encourage creativity and innovation. This session will explain how RIP+MIX was developed by Deutsche Telekom and the University of Dundee as a way of including stakeholders in innovation processes. We have used it as a first step in transforming demand for outpatient services.

  4. Background • In November 2011 the NHS Efficiency Portfolio Board gave its commitment to support a programme of work to transform outpatient services by considering how new demand, repeat demand and utilisation of outpatient resources could be better managed across Scotland. • The economic restraints and growing demand on services provides the challenge to stimulate creative and innovative thinking about how to deliver outpatient services and the aspiration for a future state that feels better for patients and staff.

  5. An innovation session (January 2012) with clinicians, managers, patients/public challenged the current state of outpatient provision and demonstrated that our ambition for Scotland is to be Radical in our attempts to change secondary and primary care demand, improve experience and outcomes and move services closer to home for most people. Transforming Outpatient Services -pushing the boundaries towards our 2020 Vision

  6. Transforming Outpatient Services is pushing the boundaries towards ‘Our 2020 Vision’ • The status quo isn't acceptable • Patients, carers & staff say things need to change • A shared accountability for outcomes • New models of care that encourage integration • Lead by clinicians and operational managers skilled in team working with good rapport across primary, secondary, tertiary care and social care • Courage to work jointly with patients and carers and across boundaries to share knowledge, power and risk

  7. Session Outcomes • To provide an overview of RIP + MIX, • Help you think creatively about your own services to give patients and staff a better experience, making the right thing easier to do: for every person, every time • Give participants the opportunity to try out RIP +MIX tools to think differently • To have fun

  8. Master of Design for Services we work with Business Public Services Not for Profits

  9. what is a designer?

  10. We work with people who use, need and run services to understand what is difficult and help them imagine what would make it easier co-design

  11. We’ve recently been working with Children’s Hospice Association Scotland (CHAS) Integrated Children’s Services in Dundee Childsmile dental health project Infection Control

  12. What if a nurses’station was like the Apple Store’s Genius Bar?

  13. agenda cards and activemobs http://www.designcouncil.info/RED/

  14. Transforming Outpatient Services

  15. RIP + MIX

  16. RIP + MIX

  17. RIP + MIX

  18. what are the PAIN points for you or your patients? think of a ‘product’ or ‘service’that isn’t working

  19. We’ll provide you with ‘pleasurable experience’ cards a massage in a spa?

  20. RIP + MIX PAIN + pleasure • function • stakeholders • infrastructure/resources • physical form or components of service • emotional characteristics • material or touchpoints • how do the users interact with it?

  21. Let’s get started: people: in pairs/groups materials: post-its, pens, worksheets

  22. what are the PAIN points for you or your patients? think of a ‘product’ or ‘service’that isn’t working

  23. agree on one

  24. draw it name it describe it it analyse it

  25. ‘pleasurable experience’ cards a massage in a spa?

  26. draw it name it describe it it analyse it

  27. RIP + MIX any of the characteristics to create a new product or service - be fast and intuitive

  28. draw it name it tell us about it

  29. tell us about it

  30. We work with people who use, need and run services to understand what is difficult and help them imagine what would make it easier using design methods to aid creative thinking

  31. speed networking

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