Cross-Cultural Training to Improve Intercultural Understanding and Communication . Kenneth Cushner, Ed. D. Kent State University U. S. A.
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Kenneth Cushner, Ed. D.
Kent State University
U. S. A.
-able to deal with psychological
-able to communicate effectively
-able to develop and maintain interpersonal relationships
-able to complete task
It is at the level of subjective culture where most intercultural misunderstandings occur.
Transcend ethnocentrism, thus help people become more ethnorelative
Identified 18 culture-general themes found to be common in people’s intercultural interactions, regardless of where they are from, their particular role in society, and with whom they will interact;
3 general categories
Experiences Which Engage People’s Emotions
Bases of Cultural Differences
The themes are introduced through Critical Incidents, or short stories that bring people from different cultures together to solve a problem
Individuals read many critical incidents and begin to understand that subjective cultural elements at play
The critical incidents are used to introduce readers to the important 18 culture general themes
You may use critical incidents in a variety of ways