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[Insert Program Name] New Volunteer Orientation

[Insert Program Name] New Volunteer Orientation. Welcome! Pennsylvania’s Aging Services Network About [insert agency/program names] Roles and Responsibilities of Staff & Volunteers Conflict of Interest & Ethics Boundaries & Volunteer Protections Support for Volunteers

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[Insert Program Name] New Volunteer Orientation

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  1. [Insert Program Name]New Volunteer Orientation

  2. Welcome! • Pennsylvania’s Aging Services Network • About [insert agency/program names] • Roles and Responsibilities of Staff & Volunteers • Conflict of Interest & Ethics • Boundaries & Volunteer Protections • Support for Volunteers • Questions & Answers Agenda

  3. What are you passionate about? What interests you about volunteering with us? Introductions

  4. [insert information on the needs of older persons in your community – demographics, barriers to service, health status, income, etc.] Our Community Needs

  5. PA Aging Services Network

  6. Pennsylvania Department of Aging State Plan Goals • Improve access to care for older individuals at the right time, setting and intensity; • Empower older individuals to remain in the setting of their choice by serving as a catalyst in developing communities as places in which to age and live well; • Direct older individuals to the supports necessary to maximize their health and well-being; and • Revitalize and redesign aging services to further enhance the lives of older individuals. Welcome to the Aging Services Network

  7. [insert information about your agency] • Why and when was it formed? • How do you fit into the PA Aging Services Network? • Whom do you serve? • What makes you unique? • What are you recent accomplishments? • How have you made a difference? About [insert agency name]

  8. [insert agency org chart with volunteer program highlighted] About [insert agency name]

  9. [insert information about what staff do] • What are staff-specific duties? • What are key positions? • How does staff support volunteers? Staff Roles & Responsibilities

  10. [insert paragraph describing why volunteer are a chosen strategy to deliver services at your program] • What do you hope to gain by involving community volunteers? • Why do you value volunteers? Philosophy of Volunteer Involvement

  11. [insert information about what volunteers do] • What are volunteer-specific duties? • What are key positions? • What teams exist? • What leadership opportunities exist? • What are the basic requirements for volunteers? Volunteer Roles & Responsibilities

  12. [insert ethics, conflict of interest and any other important policies (e.g. confidentiality, accepting gifts, impartiality, lobbying, etc.)] Ethics & Conflict of Interest

  13. People with disabilities Seniors and pre-retirees Ethnic and multilingual populations Disease-specific groups People with chronic illnesses Rural, urban and suburban populations People with low-income and limited resources People with low literacy People with private or public health care coverage People who have been without health care coverage Equal Opportunity Service Provider

  14. Protecting Your Privacy

  15. Federal Volunteer Protection Act

  16. Self Care Tips

  17. Volunteer Separation & Dismissal

  18. The information you track helps us: Better manage a large, decentralized program; Assess whether services are being provided equitably across the state; Know whether resources are being spent wisely; Focus on areas where we can improve; and Share our story with lawmakers and others in charge of policy decisions. Volunteer Reporting & Paperwork

  19. Support for Volunteers

  20. [insert supplies, resources, websites and publications that will be helpful to volunteers as they go about their duties] Helpful Supplies & Resources

  21. [insert any regularly occurring meetings and future training with specifics on dates/times/locations] Regular Meetings & Upcoming Training

  22. [insert agency/program name] — [insert agency/program web site] • Pennsylvania Department of Aging — www.aging.state.pa.us • Local Area Agencies on Aging — http://www.portal.state.pa.us/portal/server.pt/community/your_local_resources/17952 Contact Information

  23. What excites you about volunteering with us? What makes you a little nervous? Discussion

  24. [insert specific messages volunteers can use when representing the program in the community, including information about volunteer opportunities] Talking Points

  25. Questions & Answers • Any questions?

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