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Mobile library services: what do users want?

Mobile library services: what do users want?. Bennett Claire Ponsford Texas A&M University Libraries. Background. Texas A&M University Libraries 55,000 + students and faculty Main library with 5 branches Libraries web site Centralized management with CMS

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Mobile library services: what do users want?

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  1. Mobile library services: what do users want? Bennett Claire Ponsford Texas A&M University Libraries

  2. Background • Texas A&M University Libraries • 55,000 + students and faculty • Main library with 5 branches • Libraries web site • Centralized management with CMS • Content contributed by librarians and staff • Usual collection of vendor-supplied library software NISO Forum: Mobile Technologies in Libraries

  3. Spring 2010 Survey • Debate within the Libraries over what mobile to do and how much mobile to do • Need to focus resources on what is wanted and not just the latest cool thing • Decided to ask users instead of just making assumptions NISO Forum: Mobile Technologies in Libraries

  4. Spring 2010 Results • 79.3% of respondents wanted a mobile library website NISO Forum: Mobile Technologies in Libraries

  5. Spring 2010 Results • Most important features • Order books held for you • Renew books • Search for books • Reserve/place holds on books • Library hours • View checked out books • Search for articles NISO Forum: Mobile Technologies in Libraries

  6. Spring 2010 Results • Least important features • Library podcasts • Find/read theses and dissertations • Suggest a purchase • Today’s events • List of new books • Maps/directions to the libraries NISO Forum: Mobile Technologies in Libraries

  7. Spring 2010 Results • Comments • PLEASE just make it simple .. nothing complicated • It should be flexible and easy to use. • Please design it so that its available to all devices and not only the iphone • Would have been nice two or three years ago. NISO Forum: Mobile Technologies in Libraries

  8. Spring 2010 Results • But … • Only 193 respondents • Only those interested in mobile needs would respond. NISO Forum: Mobile Technologies in Libraries

  9. Fall 2010 Survey • Overall Libraries’ web site survey • More responses • Not mobile specific • Mobile questions • Simplified – only 4 questions • Dropped low-scoring options from spring survey • 2013 respondents NISO Forum: Mobile Technologies in Libraries

  10. Would you like to be able to view the Libraries’ website on your cell phone/mobile device? NISO Forum: Mobile Technologies in Libraries

  11. Would you like to be able to view the Libraries’ website on your cell phone/mobile device? NISO Forum: Mobile Technologies in Libraries

  12. Cell phone/mobile device(s) used NISO Forum: Mobile Technologies in Libraries

  13. Cell phone/mobile device(s) used NISO Forum: Mobile Technologies in Libraries

  14. Use of current mobile services NISO Forum: Mobile Technologies in Libraries

  15. Use of current mobile services NISO Forum: Mobile Technologies in Libraries

  16. Feature Importance: Important or Very Important NISO Forum: Mobile Technologies in Libraries

  17. Feature Importance: Important or Very Important NISO Forum: Mobile Technologies in Libraries

  18. Feature Importance: Important or Very Important NISO Forum: Mobile Technologies in Libraries

  19. Comments • Few comments re: mobile issues and those generally were “more” • Seemed to be more concerned about other issues • Better search for our stuff • Authentication issues NISO Forum: Mobile Technologies in Libraries

  20. What We’re Doing • Moved mobile site to a faster platform • Trying to include mobile interfaces in solutions to overall problems • Added LibGuides • Added a Text a Librarian service • Purchased a discovery layer with mobile interface • Looking into a room reservation system with mobile interface NISO Forum: Mobile Technologies in Libraries

  21. NISO Forum: Mobile Technologies in Libraries

  22. EBSCO usage statistics NISO Forum: Mobile Technologies in Libraries

  23. EBSCO Usage Statistics (Spring) Monthly Average – Regular Monthly Average – Mobile Searches – 200 Abstracts – 83 Full text – 12 Abs/Search – 0.41 FT/Search – 0.06 • Searches – 74451 • Abstracts – 251314 • Full text – 5056 • Abs/Search – 3.37 • FT/Search – 0.07 NISO Forum: Mobile Technologies in Libraries

  24. Question? NISO Forum: Mobile Technologies in Libraries

  25. Contact Info • email: bennett.ponsford@tamu.edu • phone: 979.845.0877 • website: http://m.library.tamu.edu • statistics: http://library.tamu.edu/directory/bcponsford NISO Forum: Mobile Technologies in Libraries

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