Effect of hourly nursing rounds on call light use patient falls and patient satisfaction
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Effect of Hourly Nursing Rounds on Call Light Use, Patient Falls, and Patient Satisfaction . Stephanie R. Bruce, BS, RN University of Wisconsin-Milwaukee, School of Nursing. Acknowledgments. Mary Beth Trentadue , Preceptor Julie Darmody , Faculty Supervisor. Introduction. Problem:

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Effect of hourly nursing rounds on call light use patient falls and patient satisfaction l.jpg

Effect of Hourly Nursing Rounds on Call Light Use, Patient Falls, and Patient Satisfaction

Stephanie R. Bruce, BS, RNUniversity of Wisconsin-Milwaukee, School of Nursing


Acknowledgments l.jpg
Acknowledgments Falls, and Patient Satisfaction

  • Mary Beth Trentadue, Preceptor

  • Julie Darmody, Faculty Supervisor


Introduction l.jpg
Introduction Falls, and Patient Satisfaction

  • Problem:

    • Data publicly reported

    • Medicare Ruling

    • Limited research

  • Purpose:

    • To evaluate the effect of hourly nursing rounds on patient call light use, patient falls, and patient satisfaction.


Background l.jpg
Background Falls, and Patient Satisfaction

  • Fall Rate 3.3-7.0 falls/1000 patient days

    • 30-48% result in injury (Kalman, 2008)

    • Cost of Injury: $15-30,000/fall

      • $1.08 billion/year (Landro, 2005)

  • Correlation between staff responsiveness and overall satisfaction (OR 4.1) (Tea, Ellison & Feghali, 2008)

  • Most calls occur at medication and meals times

    (Meade, Bursell & Ketelsen, 2006)


Literature review l.jpg
Literature Review Falls, and Patient Satisfaction

  • Search terms:

    • Nursing

    • Hourly

    • Rounding

  • Databases used:

    • CINAHL 11 of 28,28969(added call light use)

    • PubMED 3 of 3 plus 6 related articles

    • MEDLINE 1 of 10511(added call light use)

    • Cochrane 0 of 15

  • ClinicalTrials.gov 1 of 1


Literature review6 l.jpg
Literature Falls, and Patient Satisfaction Review

  • Call light use reduced 37.8%

  • Patient falls decreased 50%

  • Patient satisfaction score increased a mean of 8.9 points (on 100-point scale)

    -Meade, Bursell & Ketelsen, 2006

  • Nurse called 12-15 times/day for non-urgent requests

  • Each response takes a minimum of 4 minutes

  • Hourly rounding estimated to save 166 hours/month -Studer Group, 2006


Framework l.jpg
Framework Falls, and Patient Satisfaction

  • PDSA (Plan Do Study Act)

    (Institute for Healthcare Improvement, 2004)

  • “Behavioral shaping” (Kazin, 1989)


Methods l.jpg
Methods Falls, and Patient Satisfaction

  • Setting

    • 45-bed medical-surgical unit in community hospital

  • 14-week study

    • 4-week pre-implementation phase

      • Baseline data

    • 6-week implementation phase

      • Staff education

      • Coaching

    • 4-week post-implementation phase

      • Follow-up data

  • Data collected pre- and post-implementation

    • Call light use and reason

    • Patient falls

    • Patient satisfaction


Intervention l.jpg
Intervention Falls, and Patient Satisfaction

  • Each hour the nursing staff will round on all the patients in the unit.

    • Nurse (RN) rounds odd hours

    • Patient care associate (PCA) even hours

  • Round on the hour 6am-10pm, then every 2 hours

  • Upon entering the room, introduce yourself and tell the patient you are there to do your rounds.


Intervention10 l.jpg
Intervention Falls, and Patient Satisfaction

  • Hourly Rounding Goals

    • Improve patient safety and satisfaction

    • Give patients a heightened sense of security

    • Decrease the number of call lights for non-emergency concerns

    • Reduce staff stress levels


The following items will be checked and performed for each patient l.jpg
The following items will be checked and performed for each patient:

  • Assess the patient pain

  • Offer toileting assistance.

  • Change the patient’s position to promote comfort.

  • Make sure the call light (and soft call light when appropriate) is within the patient’s reach.

  • Put the telephone within the patient’s reach.

  • Put the bedside table next to the bed.

  • Put the Kleenex box within the patient’s reach.


The following items will be checked and performed for each patient12 l.jpg
The following items will be checked and performed for each patient:

  • Offer sip of fluid to patient and put within patient reach

  • Make sure the garbage bag is on the side of bedside table and empty as needed.

  • Prior to leaving the room, ask, “Is there anything I can do for you before I leave? I have time while I am here in the room.”

  • Tell the patient that a member of the nursing staff (use names on white board) will be back in an hour to round again.


Results l.jpg
Results patient:

  • Pre-Implementation:

    • Call Lights

      • 4.2 calls per patient

    • Falls

      • One

    • Patient Satisfaction

      • Promptness response to call (n=42)

        • Mean 79.2

      • Overall rate of care given (n=41)

        • Mean 87.8


Results14 l.jpg
Results patient:

  • Post-Implementation:

    • Call Lights

      • 2.7 calls per patient

    • Falls

      • Zero

    • Patient Satisfaction

      • Promptness response to call (n=12)

        • Mean 85.4

      • Overall rate of care given (n=16)

        • Mean 92.2


Results22 l.jpg
Results patient:

  • 36% Reduction in call light use

  • Reason for call light use did not vary

  • 100% Decrease in falls*

  • Satisfaction increased 6.2 points (on 100-point scale)


Discussion of barriers l.jpg
Discussion of Barriers patient:

  • Gaining “buy-in” from staff

  • Staff completion of accountability tool –dissatisfaction/non-compliance with rounding logs

  • Consistency in staff using protocol

  • Staffing, acuity, admits and discharges


Limitations l.jpg
Limitations patient:

  • Conclusions about influence on falls cannot be determined due to small sample

  • Satisfaction data is still coming in


Implications l.jpg
Implications patient:

  • Rounding was shown to be an effective intervention to

    • Decrease call light use

    • Increase patient satisfaction

  • Based on these results, hospital-wide adaptation of this protocol is recommended.


Recommendations future study l.jpg
Recommendations: Future Study patient:

  • Training

    • Create unit leaders/Rounding champions

    • Follow each staff member as they round

    • Use pre- and post-tests with staff education

  • Need for:

    • Randomized control study

    • Cost benefit analysis

  • Use of call light system that can collect data


References l.jpg
References patient:

Kalman, M. (2008). Getting back to basics: hourly rounds to decrease patient falls and call light usage and increase patient satisfaction. Retrieved on April 14, 2008 from http://stti.confex.xom/stti/congrs08/techprogram/paper_37872.htm

Kazin, A. (1989). Behavioral modification in applied settings. 4th ed. Pacific Grove, CA: Brooks Cole.

Landro L. (2005). The informed patient: hospitals aim to curb injuries from falling. Wall Street Journal, D1.

Institute for Healthcare Improvement. (2004). Project planning form. Boston: Institute for Healthcare Improvement, 1-9.

Meade, C.M., Bursell, A.L. & Ketelsen, L. (2006). Effects of nursing rounds on patients’ call light use, satisfaction, and safety. AJN, 106, 58-70.

Studer Group (2006). AHC Research Call Light Study. Retrieved on March 35, 2008 from www.studergroup.com

Tea, C., Ellison, M. & Feghali, F. (2008). Proactive patient rounding to increase customer service and satisfaction on an orthopaedic unit. Orthopaedic Nursing, 27, 233-40.


Questions comments l.jpg

Questions/Comments patient:

Thank you.


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