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Welcome! RGRTA Title VI & Public Participation Plans PowerPoint PPT Presentation


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Welcome! RGRTA Title VI & Public Participation Plans. RGRTA Title VI Standards & Policies. RGRTA Title VI Standards & Policies. Title VI of the Civil Rights Act of 1964 protects against discrimination on the basis of race, color, and/or national origin.

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Welcome! RGRTA Title VI & Public Participation Plans

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Welcome! RGRTA Title VI & Public Participation Plans


RGRTA Title VI Standards & Policies


RGRTA Title VI Standards & Policies

  • Title VI of the Civil Rights Act of 1964 protects against discrimination on the basis of race, color, and/or national origin.

  • As required by the Federal Transit Administration (FTA), RGRTA maintains standards and policies related to:

    • Major service changes

    • Disparate impact

    • Disproportionate burden

    • System-wide service standards


Major Service Change Policy

  • Major service changes include:

    • Service hours

    • Length of a route

    • Impacts to 10 or more customers per trip

  • Before RGRTA makes any fare change or change to its service, we will seek customer and community input.


Disparate Impact Policy

  • Fare changes and major service changes impact our customers. RGRTA’s policy is to insure that such changes do not adversely impact any minority group more than 25% greater than any other group. If so, RGRTA will look at alternatives and try to lessen that impact.


Disproportionate Burden Policy

  • Fare changes and major service changes impact our customers. RGRTA’s policy is to insure that such changes do not adversely impact low income customers more than 25% greater than any other group. If so, RGRTA will look at alternatives and try to lessen that impact.


RGRTA Service Standards

Every time we plan a route or service, we consider the following:

  • Headway

  • On Time Performance

  • Vehicle Load

  • Service Availability


Headway

  • Headway = how frequently the service is provided

    • Routes are required to meet a minimum headway to provide a convenient and effective service for customers.

    • Minimum and maximum headways are established based on the time of day and the type of route


On-Time Performance

On-time performance enables RGRTA to maintain a reasonable, high-quality service for customers

  • A bus is considered ‘on-time’ if it arrives between 2:59 early and 5:59 after the scheduled arrival time

  • RGRTA’s minimum on-time performance is 85%.

  • On-time performance is recorded daily for each route.

  • 2013 Actual On-Time Performance: 89%!!

  • 2014 Goal: 91%


Vehicle Load

Vehicle Load = the minimum and maximum number of passengers per bus, per route type and time of day.

Example: 40’ bus at peak time period:


Service Availability

RGRTA strives to provide service that is easy to access:

  • Urban Routes:

    • 95% of residents can walk to a bus stop within ¼ mile, or approximately 5 minutes

    • 4 bus stops per mile

  • Suburban Routes:

    • 95% of residents can drive to a bus stop within 2.5 miles, or approximately 5 minutes

    • Bus stops no more than 2 miles apart


RGRTA Service Policies

  • Bus Assignments

    • How we assign our buses to insure that our fleet is distributed equally

  • Service Allocation & Distribution

    • Where we operate certain types of routes: urban, suburban, Park & Ride, express transfer, experimental

  • Distribution of Amenities

    • Where we place bus shelters and benches


Questions? Comments?


RGRTA Public Participation Plan2014How we encourage community involvement for all members of our community.


Public Participation Philosophy

  • To create public transportation service that meets community needs, it’s essential that RGRTA:

    • Provides clear and timely communication

    • Is transparent in our process

    • Encourages input and two-way communication through an inclusive process


How we foster public participation:

  • Social media outreach

    • www.rgrta.com, email database, Facebook, Twitter

  • Public information meetings

    • Neighborhood associations, public listening & information sessions

  • Public hearings

  • Town Hall meetings (RTS/Paratransit)

    • Held quarterly in various accessible locations


Additional Participation Tools:

  • Language Line

  • Spanish Bus Schedules

  • Comment Cards

  • Post Cards

  • TTY for hearing impaired customers

  • Braille translation service

  • Large print brochures for visually impaired


Questions? Comments?


Thank you!This information is available at:www.rgrta.com


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