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Welcome! RGRTA Title VI & Public Participation Plans. RGRTA Title VI Standards & Policies. RGRTA Title VI Standards & Policies. Title VI of the Civil Rights Act of 1964 protects against discrimination on the basis of race, color, and/or national origin.

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rgrta title vi standards policies1
RGRTA Title VI Standards & Policies
  • Title VI of the Civil Rights Act of 1964 protects against discrimination on the basis of race, color, and/or national origin.
  • As required by the Federal Transit Administration (FTA), RGRTA maintains standards and policies related to:
    • Major service changes
    • Disparate impact
    • Disproportionate burden
    • System-wide service standards
major service change policy
Major Service Change Policy
  • Major service changes include:
    • Service hours
    • Length of a route
    • Impacts to 10 or more customers per trip
  • Before RGRTA makes any fare change or change to its service, we will seek customer and community input.
disparate impact policy
Disparate Impact Policy
  • Fare changes and major service changes impact our customers. RGRTA’s policy is to insure that such changes do not adversely impact any minority group more than 25% greater than any other group. If so, RGRTA will look at alternatives and try to lessen that impact.
disproportionate burden policy
Disproportionate Burden Policy
  • Fare changes and major service changes impact our customers. RGRTA’s policy is to insure that such changes do not adversely impact low income customers more than 25% greater than any other group. If so, RGRTA will look at alternatives and try to lessen that impact.
rgrta service standards
RGRTA Service Standards

Every time we plan a route or service, we consider the following:

  • Headway
  • On Time Performance
  • Vehicle Load
  • Service Availability
headway
Headway
  • Headway = how frequently the service is provided
    • Routes are required to meet a minimum headway to provide a convenient and effective service for customers.
    • Minimum and maximum headways are established based on the time of day and the type of route
on time performance
On-Time Performance

On-time performance enables RGRTA to maintain a reasonable, high-quality service for customers

  • A bus is considered ‘on-time’ if it arrives between 2:59 early and 5:59 after the scheduled arrival time
  • RGRTA’s minimum on-time performance is 85%.
  • On-time performance is recorded daily for each route.
  • 2013 Actual On-Time Performance: 89%!!
  • 2014 Goal: 91%
vehicle load
Vehicle Load

Vehicle Load = the minimum and maximum number of passengers per bus, per route type and time of day.

Example: 40’ bus at peak time period:

service availability
Service Availability

RGRTA strives to provide service that is easy to access:

  • Urban Routes:
    • 95% of residents can walk to a bus stop within ¼ mile, or approximately 5 minutes
    • 4 bus stops per mile
  • Suburban Routes:
    • 95% of residents can drive to a bus stop within 2.5 miles, or approximately 5 minutes
    • Bus stops no more than 2 miles apart
rgrta service policies
RGRTA Service Policies
  • Bus Assignments
    • How we assign our buses to insure that our fleet is distributed equally
  • Service Allocation & Distribution
    • Where we operate certain types of routes: urban, suburban, Park & Ride, express transfer, experimental
  • Distribution of Amenities
    • Where we place bus shelters and benches
slide14
RGRTA Public Participation Plan2014How we encourage community involvement for all members of our community.
public participation philosophy
Public Participation Philosophy
  • To create public transportation service that meets community needs, it’s essential that RGRTA:
    • Provides clear and timely communication
    • Is transparent in our process
    • Encourages input and two-way communication through an inclusive process
how we foster public participation
How we foster public participation:
  • Social media outreach
    • www.rgrta.com, email database, Facebook, Twitter
  • Public information meetings
    • Neighborhood associations, public listening & information sessions
  • Public hearings
  • Town Hall meetings (RTS/Paratransit)
    • Held quarterly in various accessible locations
additional participation tools
Additional Participation Tools:
  • Language Line
  • Spanish Bus Schedules
  • Comment Cards
  • Post Cards
  • TTY for hearing impaired customers
  • Braille translation service
  • Large print brochures for visually impaired
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