Management Information Systems, 10/e

1. Management Information Systems, 10/e Raymond McLeod Jr. and George P. Schell Management Information Systems, 10/e Raymond McLeod and George Schell

2. Chapter 4 System Users and Developers Management Information Systems, 10/e Raymond McLeod and George Schell

3. THE BUSINESS ORGANIZATION • Information systems have been developed to support all organizational levels • At the strategic level, executive information systems are used by the firm's top managers • An MIS is designed to meet the information needs of managers throughout the firm • At the lowest, operational level systems are designed to meet the firm’s day-to-day information needs in those business areas Management Information Systems, 10/e Raymond McLeod and George Schell

4. Figure 4.1 Information Systems Are Developed to Support Organizational Levels and Areas Management Information Systems, 10/e Raymond McLeod and George Schell

5. Information Services (IS) Organization • Information resources (Computer hardware, Computer software, Information specialists, Users, Facilities, Databases, and Information) • Information specialists • System analysts • Database administrators • Webmasters • Network specialists • Programmers • Operators Management Information Systems, 10/e Raymond McLeod and George Schell

6. End-user Computing • End-user computing (EUC) is the development by users of all or parts of their information systems. Management Information Systems, 10/e Raymond McLeod and George Schell

7. Benefits of EUC • Match capabilities and challenges. • Reduce the communication gap. Management Information Systems, 10/e Raymond McLeod and George Schell

8. Risks of EUC • Poorly targeted systems. • Poorly designed and documented systems. • Inefficient use of information resources. • Loss of data integrity. • Loss of security. • Loss of control. Management Information Systems, 10/e Raymond McLeod and George Schell

9. Managing the Knowledge Represented by the Firm’s Information Resources • Office automation includes all of the formal and informal electronic systems primarily concerned with the communication of information to and from persons both inside and outside the firm. • Innovations in IT made it possible for many firm activities to be conducted independent of their location. This is called a virtual organization, and evolved out of office automation Management Information Systems, 10/e Raymond McLeod and George Schell

10. The Virtual Office (Cont’d) • Advantages • Reduced facility cost. • Reduced equipment cost. • Reduced work stoppages. • Social contribution. • Disadvantages • Low morale. • Fear of security risks. Management Information Systems, 10/e Raymond McLeod and George Schell

11. The Virtual Organization • In a virtual organization, firm operations are designed so they are not tied to physical locations • Industries that are the most attracted to these concepts are those that add value in the form of: information, ideas and intelligence • Such as: education, health care, entertainment, travel, sports, and consulting Management Information Systems, 10/e Raymond McLeod and George Schell

12. The Human Element • Most important ingredient in the development and use of information systems. • Main players • Users • Information specialists Management Information Systems, 10/e Raymond McLeod and George Schell