Denver health and velocity journey through an lsf 9 migration and upgrade
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Denver Health and Velocity Journey through an LSF 9 Migration and Upgrade. June 26 th , 2008. Agenda. Denver Health Overview Denver Health Migration Team Velocity Overview Velocity Migration Team Migration Process Project Management and Communication Tools Review and Questions.

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Denver health and velocity journey through an lsf 9 migration and upgrade

Denver Health and VelocityJourney through an LSF 9 Migration and Upgrade

June 26th, 2008


Agenda

  • Denver Health Overview

    • Denver Health Migration Team

  • Velocity Overview

    • Velocity Migration Team

  • Migration Process

  • Project Management and Communication Tools

  • Review and Questions


Denver health overview
Denver Health Overview

  • Denver Health is Colorado's primary “safety net” institution

  • In the last 10 years, this compassionate organization provided more than $2.1 billion in care for the uninsured

  • Nearly $285 million of that care was provided last year, constituting 42 percent of all unsponsored care provided in metropolitan Denver and nearly 30 percent in the state

  • Twenty-five percent of all Denver residents, or 160,000 individuals, receive their health care at Denver Health

  • One of every three children in Denver is cared for by Denver Health physicians


Denver Health Overview

  • Denver Health is a comprehensive, integrated organization with multiple components including:

    • 477-bed main hospital at Eighth Avenue and Bannock Street that houses the Rocky Mountain Regional Level 1 Trauma Center, the only academic level 1 trauma center in the area;

    • 911 medical response system for the City and County of Denver

    • Denver Public Health Department;

    • 8-clinic network of Family Health Centers throughout the city;

    • 12-clinic network of school-based health centers in Denver public schools;

    • Rocky Mountain Poison and Drug Center

    • NurseLine, a telephone advice line that offers assistance to patients 24 hours a day, seven days a week;

    • Denver CARES, a safe setting for public inebriates with community detoxification services;

    • Correctional Care


Denver health migration team
Denver Health Migration Team

  • Charlene Beasley

  • Doug Faraday

  • Dawn Glenn

  • Diane Lamont-Anich

  • Stewart Layhe

  • Sue Parkins

  • Moira Sheehan

  • Linda Stackhouse

  • Gregg Veltri

  • All members of the affected Denver departments


Velocity Overview

  • Unsurpassed Application Expertise

    • We know Lawson, the Technology, and the Business Process

    • 20 years direct Lawson Software Application Experience

    • 86 Lawson Application Management Customers (55 Healthcare)

    • Extensive customer references in long term hosting contracts

  • Strategic Trust Alliance with Lawson Software

    • Certified as Lawson’s Preferred Partner for Lawson’s fully managed solutions

    • End-to-end Project Delivery Model

    • Partnered value-add to Lawson’s support and delivery

    • Proven performance, simplicity and accountability

  • Powered by Verizon

    • Over 30 years of Verizon Managed Services Experience

    • Unmatched IT infrastructure SAS70/ISO 9001:2000 Certified

    • Dual Power Grids, 4 Data Centers

  • Financial Long-Term Viability and Strength

    • Large and expanding customer base with long term contracts

    • Contracts 100% guaranteed/backed by Verizon



Velocity migration team
Velocity Migration Team

  • Doug Boni

  • Justin Brunelli

  • John DeLalio

  • Steve Finger

  • Nick Khosla

  • Lowell Luis

  • Pete Marra

  • Carol Fitzgerald Tyler

  • Karen Westbrook


Denver Health

Migration Timeline and History


Migration and relationship journey timeline
Migration and Relationship Journey Timeline

April 2007 “The Beginning”

  • Initial Meetings with Velocity

  • Initial Slot Date Established – October 1st Live Date

    July 2007

  • Kickoff Meeting

  • Project Planning

    August 2007

  • Initial Data cuts

  • Testing begins and tickets are processed

    September 2007 – February 2008

  • Go Live dates not achieved

  • Continued testing

    March 2008 – May 2008

  • Continued testing and ticket processing

  • Go Live Assessment meetings

    May 5th, 2008 – Go Live Date

    May 6th to the Present

  • Ongoing work on issue resolution

  • Relationship improvement and teamwork

  • Increased Communications



Velocity Service Model

  • Dedicated Customer Care

  • Highly Trained & Experienced Support Staff

  • Expert / Rapid System Migration & Activation

  • 24x7 One-Source Support

  • Complete Application Mgmt

  • Database Management

  • Change Management, patches & fixes

  • Interface & Custom Report Support

  • Application & Environment Upgrades

  • Security Management

  • Network Management

  • Complete Infrastructure Mgmt

  • Backup & Restore Services

  • Disaster Recovery


Dedicated Support Team

Client Manager

  • OverallCustomer Satisfaction

  • Delivery Management

  • Performance Reporting & Reviews

  • Service Activation Project Manager

Account Manager

  • OverallCustomer Satisfaction

  • Senior executive relationship

  • Escalation point

  • Strategic planning

Functional Specialists

  • Financials

  • HR/Payroll

  • Procurement

  • Self Service

  • LBI Reporting

  • ProcessFlow

  • Smart Notification

  • Dash Board Development

  • Design Studio

  • e-Recruiting

  • Lawson Budgeting and Planning

Technical Specialists

  • Application Installation

  • Application Availability

  • Customization Developers

  • Data Load / Refresh

  • Lawson System Admin

  • Network Support

  • SQL, Oracle, DB/2 Data Base

  • Windows/UNIX O/S

  • Patches & Upgrades

  • Interface Developers

  • Hardware Specialists

  • Java/Cobol Programming



Project management and communication tools
Project Management and Communication Tools

  • Migration Project Plan

  • Migration Preparation and Testing

    • Migration Checklist

    • Application Version Checklist

    • Application Testing Checklist

    • Dual Maintenance Checklist

  • Status Call Process

    • Weekly Status Calls

    • Standard Agenda

    • Standard Meeting Minutes

  • Go Live Review and Preparation

    • Go Live Confirmation Meeting

    • Go Live Checklist

    • Go Live Communications Schedule and Plan


Project management and communication tools1
Project Management and Communication Tools

  • Status Call Process and Meeting Minutes

    • Weekly Status Calls

      • More as required during certain project phases

      • Migration Status Report

    • Standard Agenda

    • Standard Meeting Minutes


Project management and communication tools2
Project Management and Communication Tools

  • Go Live Review and Preparation

    • Go Live Confirmation Meeting

      • Standard agenda

      • Occurs approximately two weeks prior to Go Live

    • Go Live Checklist

    • Go Live Communications Schedule and Plan




Lessons learned
Lessons Learned

  • Investigate and understand past implementations

  • Note and question difficulties

  • Plan to compensate for history

    • Lesson’s Learned

    • Future Success

    • Turning the implementation into a “non event”

  • Change is inevitable

  • Visible and consistent leadership

    • Project Leadership

    • Corporate and Site Leadership

  • Empower the project team

  • Listen and act on feedback

    • Provide an avenue for information exchange

    • Value and recognize the contributions of “change champions”


Conclusion
Conclusion

  • Review

  • Questions

  • Open Discussion


Thank you and contact information
Thank You and Contact Information

  • Thank You!

  • Contact Information

    • Diane Lamont-Anich, Denver Health

      • [email protected]

      • 303.436.4052 - Office

    • Carol Fitzgerald Tyler, Velocity Technology Solutions

      • [email protected]

      • 612.308.4306 - Cell


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