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Denver Health and Velocity Journey through an LSF 9 Migration and Upgrade. June 26 th , 2008. Agenda. Denver Health Overview Denver Health Migration Team Velocity Overview Velocity Migration Team Migration Process Project Management and Communication Tools Review and Questions.

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Presentation Transcript
slide2

Agenda

  • Denver Health Overview
    • Denver Health Migration Team
  • Velocity Overview
    • Velocity Migration Team
  • Migration Process
  • Project Management and Communication Tools
  • Review and Questions
denver health overview
Denver Health Overview
  • Denver Health is Colorado\'s primary “safety net” institution
  • In the last 10 years, this compassionate organization provided more than $2.1 billion in care for the uninsured
  • Nearly $285 million of that care was provided last year, constituting 42 percent of all unsponsored care provided in metropolitan Denver and nearly 30 percent in the state
  • Twenty-five percent of all Denver residents, or 160,000 individuals, receive their health care at Denver Health
  • One of every three children in Denver is cared for by Denver Health physicians
slide4

Denver Health Overview

  • Denver Health is a comprehensive, integrated organization with multiple components including:
    • 477-bed main hospital at Eighth Avenue and Bannock Street that houses the Rocky Mountain Regional Level 1 Trauma Center, the only academic level 1 trauma center in the area;
    • 911 medical response system for the City and County of Denver
    • Denver Public Health Department;
    • 8-clinic network of Family Health Centers throughout the city;
    • 12-clinic network of school-based health centers in Denver public schools;
    • Rocky Mountain Poison and Drug Center
    • NurseLine, a telephone advice line that offers assistance to patients 24 hours a day, seven days a week;
    • Denver CARES, a safe setting for public inebriates with community detoxification services;
    • Correctional Care
denver health migration team
Denver Health Migration Team
  • Charlene Beasley
  • Doug Faraday
  • Dawn Glenn
  • Diane Lamont-Anich
  • Stewart Layhe
  • Sue Parkins
  • Moira Sheehan
  • Linda Stackhouse
  • Gregg Veltri
  • All members of the affected Denver departments
slide6

Velocity Overview

  • Unsurpassed Application Expertise
    • We know Lawson, the Technology, and the Business Process
    • 20 years direct Lawson Software Application Experience
    • 86 Lawson Application Management Customers (55 Healthcare)
    • Extensive customer references in long term hosting contracts
  • Strategic Trust Alliance with Lawson Software
    • Certified as Lawson’s Preferred Partner for Lawson’s fully managed solutions
    • End-to-end Project Delivery Model
    • Partnered value-add to Lawson’s support and delivery
    • Proven performance, simplicity and accountability
  • Powered by Verizon
    • Over 30 years of Verizon Managed Services Experience
    • Unmatched IT infrastructure SAS70/ISO 9001:2000 Certified
    • Dual Power Grids, 4 Data Centers
  • Financial Long-Term Viability and Strength
    • Large and expanding customer base with long term contracts
    • Contracts 100% guaranteed/backed by Verizon
velocity migration team
Velocity Migration Team
  • Doug Boni
  • Justin Brunelli
  • John DeLalio
  • Steve Finger
  • Nick Khosla
  • Lowell Luis
  • Pete Marra
  • Carol Fitzgerald Tyler
  • Karen Westbrook
slide9
Denver Health

Migration Timeline and History

migration and relationship journey timeline
Migration and Relationship Journey Timeline

April 2007 “The Beginning”

  • Initial Meetings with Velocity
  • Initial Slot Date Established – October 1st Live Date

July 2007

  • Kickoff Meeting
  • Project Planning

August 2007

  • Initial Data cuts
  • Testing begins and tickets are processed

September 2007 – February 2008

  • Go Live dates not achieved
  • Continued testing

March 2008 – May 2008

  • Continued testing and ticket processing
  • Go Live Assessment meetings

May 5th, 2008 – Go Live Date

May 6th to the Present

  • Ongoing work on issue resolution
  • Relationship improvement and teamwork
  • Increased Communications
slide12

Velocity Service Model

  • Dedicated Customer Care
  • Highly Trained & Experienced Support Staff
  • Expert / Rapid System Migration & Activation
  • 24x7 One-Source Support
  • Complete Application Mgmt
  • Database Management
  • Change Management, patches & fixes
  • Interface & Custom Report Support
  • Application & Environment Upgrades
  • Security Management
  • Network Management
  • Complete Infrastructure Mgmt
  • Backup & Restore Services
  • Disaster Recovery
slide13

Dedicated Support Team

Client Manager

  • OverallCustomer Satisfaction
  • Delivery Management
  • Performance Reporting & Reviews
  • Service Activation Project Manager

Account Manager

  • OverallCustomer Satisfaction
  • Senior executive relationship
  • Escalation point
  • Strategic planning

Functional Specialists

  • Financials
  • HR/Payroll
  • Procurement
  • Self Service
  • LBI Reporting
  • ProcessFlow
  • Smart Notification
  • Dash Board Development
  • Design Studio
  • e-Recruiting
  • Lawson Budgeting and Planning

Technical Specialists

  • Application Installation
  • Application Availability
  • Customization Developers
  • Data Load / Refresh
  • Lawson System Admin
  • Network Support
  • SQL, Oracle, DB/2 Data Base
  • Windows/UNIX O/S
  • Patches & Upgrades
  • Interface Developers
  • Hardware Specialists
  • Java/Cobol Programming
project management and communication tools
Project Management and Communication Tools
  • Migration Project Plan
  • Migration Preparation and Testing
    • Migration Checklist
    • Application Version Checklist
    • Application Testing Checklist
    • Dual Maintenance Checklist
  • Status Call Process
    • Weekly Status Calls
    • Standard Agenda
    • Standard Meeting Minutes
  • Go Live Review and Preparation
    • Go Live Confirmation Meeting
    • Go Live Checklist
    • Go Live Communications Schedule and Plan
project management and communication tools1
Project Management and Communication Tools
  • Status Call Process and Meeting Minutes
    • Weekly Status Calls
      • More as required during certain project phases
      • Migration Status Report
    • Standard Agenda
    • Standard Meeting Minutes
project management and communication tools2
Project Management and Communication Tools
  • Go Live Review and Preparation
    • Go Live Confirmation Meeting
      • Standard agenda
      • Occurs approximately two weeks prior to Go Live
    • Go Live Checklist
    • Go Live Communications Schedule and Plan
lessons learned
Lessons Learned
  • Investigate and understand past implementations
  • Note and question difficulties
  • Plan to compensate for history
    • Lesson’s Learned
    • Future Success
    • Turning the implementation into a “non event”
  • Change is inevitable
  • Visible and consistent leadership
    • Project Leadership
    • Corporate and Site Leadership
  • Empower the project team
  • Listen and act on feedback
    • Provide an avenue for information exchange
    • Value and recognize the contributions of “change champions”
conclusion
Conclusion
  • Review
  • Questions
  • Open Discussion
thank you and contact information
Thank You and Contact Information
  • Thank You!
  • Contact Information
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