E services in estonia
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e-services in Estonia. Nele Leosk e-Governance Academy Program Director Chisinau, Moldova 12.03.2009. E-governance Academy non-profit , non-governmental think-tank founded for the creation and transfer of knowledge concerning e-governance, e-democracy and the development of civil society

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e-services in Estonia

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E services in estonia

e-services in Estonia

Nele Leoske-Governance Academy Program Director

Chisinau, Moldova

12.03.2009


E services in estonia

E-governance Academy

  • non-profit, non-governmentalthink-tank founded for the creation and transfer of knowledge concerning e-governance, e-democracy and the development of civil society

  • Research, training, consultancy, advocacy

  • Founded by OSI, UNDP and Estonian government in 2002

  • Activities in almost 40 countries

  • Target audience is top officials of public sector, also civil society activists from CIS, Balkan, Arabic countries, and also Africa


E services in estonia

Just to remind you!

  • We are a very small countryin a cold Nordic neighbourhood!

  • Population 1.35 mil people

  • Area: 45.000 km2 (30 inhabitants per square km)

  • Ethnic groups: Estonians (68%), Russians (26%), Ukrainians (2%), Finns (1%)

  • Member of the European Unionand NATO as of 2004


E services in estonia

E-Estonia

  • Internet penetration - 75% (15-74 years)

  • Mobile phone penetration- 95%

  • Home computers - 56%(95%connected to Internet)

  • 100% schools connected to Internet

  • 100% public sector connected to Internet

  • 98 % businesses connected to Internet

  • 82% conduct banking via Internet

  • 86% of Personal Income Tax Declarations submitted on-line

  • E-elections (2005, 2007)

  • ID card (82%)

  • IT developments (Kazaa, Skype, Hotmail)

    Data from survey in spring 2008


E services in estonia

Formula for good e-governance

e-Governance should be more than simply a new channel for service delivery; it needs to create new opportunities for public participation in policy-making and to empower citizens.

e-Governance = e-government + e-democracy


E services in estonia

Public Service Model 1(byrocratic state+Internet)


E services in estonia

Public Service Model II (One stop shop)


E services in estonia

Public Service Model III (24/7 self service)


E services in estonia

e-services’ 5 levels:

  • Information (easy, simple, awareness, competences)

  • One-way interaction (forms)

  • Two-way interaction (electronic identification!)

  • Transaction (full el. handling)

  • Personalisation (automated, pro-active)

    In Estonia, one portal serves citizens as a gatewaytothe services of approximately 60 different databases www.eesti.ee

    Login with ID card, mobileID or by Internet bank

    Open for all public services from

  • government agencies

  • municipalities

  • public institutions


E services in estonia

Examples of e-services (and m-services)

  • Income taxes

  • Registering to university exams

  • Exam results with SMS

  • Parential leave benefit claim

    • 18 data requests between 5 information systems + calculation = 7 documents in real life = 3 minutes data input +1 mouse click

  • ID card as a bus ticket

  • Mobile parking for municipalities

  • Registration of an enterprise on-line

  • etc


Asukohateenus2

Asukohateenus2


Tulemus

tulemus


City of tartu www tartu ee

City of Tartu www.tartu.ee


E services in estonia

Thank you!

Questions?

[email protected]

www.ega.ee


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