e-services in Estonia. Nele Leosk e-Governance Academy Program Director Chisinau, Moldova 12.03.2009. E-governance Academy non-profit , non-governmental think-tank founded for the creation and transfer of knowledge concerning e-governance, e-democracy and the development of civil society
e-services in Estonia
Nele Leoske-Governance Academy Program Director
Just to remind you!
Data from survey in spring 2008
Formula for good e-governance
e-Governance should be more than simply a new channel for service delivery; it needs to create new opportunities for public participation in policy-making and to empower citizens.
e-Governance = e-government + e-democracy
Public Service Model 1(byrocratic state+Internet)
Public Service Model II (One stop shop)
Public Service Model III (24/7 self service)
e-services’ 5 levels:
In Estonia, one portal serves citizens as a gatewaytothe services of approximately 60 different databases www.eesti.ee
Login with ID card, mobileID or by Internet bank
Open for all public services from
Examples of e-services (and m-services)