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….. “it is time for research institutions to adopt long term, sustainable approaches to cost control. Continuous Process Improvement (CPI) can have a dramatic effect on productivity, cost and quality within the Research setting.” (Axelrod, 2011). The Ordinary World of OSR.

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….. “it is time for research institutions to adopt long term, sustainable approaches to cost control. Continuous Process Improvement (CPI) can have a dramatic effect on productivity, cost and quality within the Research setting.” (Axelrod,2011)


The ordinary world of osr

The Ordinary World of OSR term, sustainable approaches to cost control. Continuous Process Improvement (CPI) can have a dramatic effect on productivity, cost and quality within the Research setting.” (Axelrod,

Chaos...dust ..particles


Overwhelming waves of work

Overwhelming term, sustainable approaches to cost control. Continuous Process Improvement (CPI) can have a dramatic effect on productivity, cost and quality within the Research setting.” (Axelrod,waves of work


In October of 2011, term, sustainable approaches to cost control. Continuous Process Improvement (CPI) can have a dramatic effect on productivity, cost and quality within the Research setting.” (Axelrod,Our President, Jim Hendricks begins meeting with the OSR team.He does 3 crucial things


Reassures a very uncomfortable manager

Reassures a very uncomfortable manager term, sustainable approaches to cost control. Continuous Process Improvement (CPI) can have a dramatic effect on productivity, cost and quality within the Research setting.” (Axelrod,

1


Provides top cover

Provides top cover term, sustainable approaches to cost control. Continuous Process Improvement (CPI) can have a dramatic effect on productivity, cost and quality within the Research setting.” (Axelrod,

2


He helps us to establish simple rules and really enforces them

He helps us to establish simple rules and really enforces them

ResAdmin

No status updates

Trouble shooting line

3





Workflow

Workflow them

RAPID LINE (3 Days)

BATTERS

BOX

ResAdmin

CRADLE TO GRAVE (CTA + Negotiations)

PARTY LINE (Everything else)


The batters box

The Batters Box them

7%

30 Transactions per day

Which begets…


The rapid line

The Rapid Line them

20%

Which begets…


The party line

The Party Line them

65%

Which begets…



It is no longer about who is the most organized but how the work is best organized

It is no longer about themwho is the most organized but how the WORK is best organized


The central office divas
The Central Office Divas them

If we become a true team, how will I outshine everyone?

What can I do to disrupt this process?

I function well in chaos!

…some of us liked it the way it was


The Primary Investigators accuse….. them

Unsustainable!

Lacking Customer Service

IMPERSONAL

THE IRON CURTAIN


The Department Administrator them

Pleeeeeze…

I thought we were friends?

Who can I blame?

I can’t hide my mistakes!



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