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EURO ANSWER We are the our client’s first partnership choice PowerPoint PPT Presentation


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EURO ANSWER We are the our client’s first partnership choice. What we believe in?. Superior customer experience Business through innovation Added business value. Strategies. Excel our clients’ expectations Create an innovative & entrepreneurship culture Capture value.

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EURO ANSWER We are the our client’s first partnership choice

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Euro answer we are the our client s first partnership choice

EURO ANSWER

We are the our client’s first partnership choice


What we believe in

What we believe in?

Superior customer experience

Business through innovation

Added business value

Strategies

Excel our clients’ expectations

Create an innovative & entrepreneurship culture

Capture value


Euro answer we are the our client s first partnership choice

Facts & Figures

up to 80 seats

2 CEE offices

24/7/365 coverage

Up to 600.000 calls / year

Over 1.500 K minutes /year

80/20 Service Level / call center


Euro answer we are the our client s first partnership choice

  • Inbound Services

  • Helpdesk

  • Customer Info Line

    • Customer Hot Line

    • Customer Transactions Support

    • Order Line

    • Acceptance Line (b2b market)

    • Social Monitoring Campaigns

  • Outbound Services - TelemarketingData Entry

    • Data Cleaning & Validation

    • Market Research (CATI)

    • Debt Collection

    • Reminder Campaigns

    • Direct Mailing Follow Up

    • Customer/Employee Satisfaction Surveys

    • Telesales


Euro answer we are the our client s first partnership choice

Value-added services

  • Regular activity analisys and optimisation proposals

  • Standard local and toll free numbers in more than 30 different countries in EMEA and the US

  • SMS, IVR, FAX, E-archiving services


Guaranteed payback to our clients

Guaranteed payback to our clients

  • Staffing cost reduction

  • CAPEX investment (technology) and operational cost reduction

  • Use of best practice trained professionals

  • Swift and smooth technical set-up


Some of our clients

Some of our clients …

HP INTERNATIONAL

HP ROMANIA

BLUE AIR

ING BANK

INTESA SAN PAOLO BANK

UNICREDIT LEASING

ORACLE

SAP

CEZ

SANOFI-AVENTIS OMV

HBO

INBEV

COLGATE PALMOLIVE


Languages

Languages

English*

Russian*

German*

Italian*

French

Spanish

Romanian

Turkish

Macedonian

Slovenian

Serbian

Czech

Polish

Slovakian

Croatian

Greek

Bosnian

Bulgarian

Albanian


Euro answer we are the our client s first partnership choice

Looking forward to hearing from you!

EURO ANSWER

Lucian Neagoe - Managing Partner Euroanswer

[email protected]


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