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NFC ASO User Group Meeting Wednesday, May 8, 2013 10:00 a.m. – 11:30 a.m., Central Time PowerPoint PPT Presentation


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United States Department of Agriculture Office of the Chief Financial Officer National Finance Center. NFC ASO User Group Meeting Wednesday, May 8, 2013 10:00 a.m. – 11:30 a.m., Central Time Presented by Information Technology Services Division (ITSD),

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NFC ASO User Group Meeting Wednesday, May 8, 2013 10:00 a.m. – 11:30 a.m., Central Time

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Nfc aso user group meeting wednesday may 8 2013 10 00 a m 11 30 a m central time

United States Department of Agriculture

Office of the Chief Financial Officer

National Finance Center

NFC ASO User Group Meeting

Wednesday, May 8, 2013

10:00 a.m. – 11:30 a.m., Central Time

Presented by

Information Technology Services Division (ITSD),

Information Technology Security (ITS),

Access Management Branch (AMB)


Nfc aso user group meeting agenda

NFC ASO User Group MeetingAgenda

Welcome.........................................................Lisa Stafford

Webinar Guidelines.......................................Louis Collins

News & Updates................................................AMB Staff

Questions & Comments..................................................All

May 8, 2013


Nfc aso user group meeting webinar guidelines

NFC ASO User Group MeetingWebinar Guidelines

  • Place your phone on ‘mute’

  • Do not put your phones on ‘hold’

  • Include your agency acronym with your name when signing in

  • Send your name & agency, comments & questions via the Notes tab during the webinar

  • Email [email protected] for a copy of the presentation or download it from the NFC Security Corner

May 8, 2013


Nfc aso user group meeting wednesday may 8 2013 10 00 a m 11 30 a m central time

NFC ASO User Group Meeting

Performance Metrics

Processed Requests: October 2012 – March 2013

May 8, 2013


Nfc aso user group meeting wednesday may 8 2013 10 00 a m 11 30 a m central time

NFC ASO User Group Meeting

Performance Metrics

Processed Requests: April 2013

May 8, 2013


Nfc aso user group meeting wednesday may 8 2013 10 00 a m 11 30 a m central time

NFC ASO User Group Meeting

Performance Metrics

Average Number of Days to Process:

November 2012 – April 2013

May 8, 2013


Nfc aso user group meeting wednesday may 8 2013 10 00 a m 11 30 a m central time

NFC ASO User Group Meeting

Performance Metrics

Expedited Requests Processed: November 2012 – April 2013

May 8, 2013


Nfc aso user group meeting wednesday may 8 2013 10 00 a m 11 30 a m central time

NFC ASO User Group Meeting

Performance Metrics

Requests Processed: Nov 2012 – Apr 2013

May 8, 2013


Nfc aso user group meeting wednesday may 8 2013 10 00 a m 11 30 a m central time

NFC ASO User Group Meeting

Performance Metrics

UserIDs Processed: Nov 2012 – Apr 2013

May 8, 2013


Nfc aso user group meeting wednesday may 8 2013 10 00 a m 11 30 a m central time

NFC ASO User Group Meeting

Performance Metrics

Incidents (Trouble Tickets) Processed: Nov 2012 – Apr 2013

May 8, 2013


Nfc aso user group meeting wednesday may 8 2013 10 00 a m 11 30 a m central time

NFC ASO User Group Meeting

Performance Metrics

Top 10 Agencies by Requests Processed:

Nov 2012 – Apr 2013

May 8, 2013


Nfc aso user group meeting wednesday may 8 2013 10 00 a m 11 30 a m central time

NFC ASO User Group Meeting

Calendar

May 8, 2013


Nfc aso user group meeting wednesday may 8 2013 10 00 a m 11 30 a m central time

NFC ASO User Group Meeting

Remedy Updates

  • Updating Email Addresses

  • Summary Line Changes

  • Notes Size

  • Reports stored in Remedy

  • Only 3 attachments visible

  • Ensure that valid contact information is provided

  • Pay close attention to emails from NFC

  • ASOs can attach missing information after initial submission

  • Get name of support staff

  • Provide feedback

May 8, 2013


Nfc aso user group meeting wednesday may 8 2013 10 00 a m 11 30 a m central time

NFC ASO User Group Meeting

Access Updates

  • Increase in PII incidents

  • Conditions for Removal of Access

  • Service/Non-User Accounts

  • Notices Distributed

  • Access Forms

  • Mainframe Contractor Expiration Date Report

May 8, 2013


Nfc aso user group meeting wednesday may 8 2013 10 00 a m 11 30 a m central time

NFC ASO User Group Meeting

Project Updates

  • Role Based Security

  • SLA Update

  • FAQs

  • Survey

  • Annual Certification

May 8, 2013


Nfc aso user group meeting wednesday may 8 2013 10 00 a m 11 30 a m central time

NFC ASO User Group Meeting

Draft NFC Access Forms

  • ASO Security Access Form

  • EmpowHR Security Access Form

  • Reporting Center Access Form

  • System Security Access Form

  • Insight Access Form

May 8, 2013


Nfc aso user group meeting wednesday may 8 2013 10 00 a m 11 30 a m central time

NFC ASO User Group Meeting

ASO Suggestions

  • Issue warning before password expires

  • Provide guidelines for password creation

  • Provide information from the initial request, including UserID(s), information about the problem, and the solution in all email messages from NFC

  • Emails in response to report requests should state that the report is available in Remedy vs. via email

  • Change wording of Remedy survey message referring to whether ‘call’ was answered in a timely fashion

May 8, 2013


Nfc aso user group meeting training update

NFC ASO User Group MeetingTraining Update

  • Intermediate Training to begin this month

  • Reviewing Profiles

  • Requesting Profile List via Remedy

  • Send topics for Intermediate Training to [email protected]

May 8, 2013


Nfc aso user group meeting 2013 aso training dates

NFC ASO User Group Meeting2013 ASO Training Dates

ASO Basic Training (1st Wednesdays)

June 5, July 3, Aug 7, Sept 4, Oct 2, Nov 6, Dec 4

Remedy Requester Console Training (2nd Wednesdays)

May 8, June 12, July 10, Aug 14, Sept 11, Oct 9, Nov 13, Dec 11

ASO Reports Training (3rd Wednesdays)

May 15, June 19, July 17, Aug 21, Sept 18, Oct 16, Nov 20, Dec 18

ASO Intermediate Training (4th Wednesdays)

May 22, June 26, July 24, Aug 28, Sept 25, Oct 23, Nov 27, Dec 26*

Sign up at [email protected]

1:00 p.m. – 3:00 p.m., Central Time

*If Wednesday falls on a holiday, class will be moved to following Thursday

May 8, 2013


Nfc aso user group meeting contact information

NFC ASO User Group MeetingContact Information

May 8, 2013


Nfc aso user group meeting

NFC ASO User Group Meeting

Questions? Comments?

May 8, 2013


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