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IS596 IT in Emerging Countries. Olayele Adelakun (Ph.D) Assistant Professor CTI Office: Room 735 CTI 7th Floor Phone: 312-362-8231 Fax: 312-362-6116 Email : [email protected] Web: http://facweb.cs.depaul.edu/yele. Agenda. Expectation? Course Overview Areas of Interest Lecture Notes.

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IS596IT in Emerging Countries

  • Olayele Adelakun (Ph.D)

  • Assistant Professor CTI

  • Office: Room 735 CTI 7th Floor

  • Phone: 312-362-8231

  • Fax: 312-362-6116

  • Email : [email protected]

  • Web: http://facweb.cs.depaul.edu/yele


Agenda

  • Expectation?

  • Course Overview

  • Areas of Interest

  • Lecture Notes


Expectations?

Reasons to study IT in Emerging Country

What would you like to get out of this course.


Agenda

  • Expectations?

  • Course Overview

  • Areas of Interest

  • Lecture Notes


Course Overview

  • Objective

  • Topics

  • Course Materials

  • Assignments


Objectives
Objectives

  • A better understanding of the IT challenges facing organizations in emerging countries

  • A better understanding of issues involved in building a success global software team.

  • Students will have a practical exposure to the reality of information technology (IT) in an emerging/-developing country (Brazil).

  • A visit to Rio


Topics

  • Information Technology Impact on Transnational Firms

  • Global Software Teams

    • Crossing Borders

  • Assessment of Global Software Teams

    • Problems of Global Software Teams

  • Solutions to the Global Software Teams Problems

    • Telecommunications Infrastructure

    • Development Methodology

    • Architecture and Task Allocation

    • Building the Dispersed Team through Trust, Communication, and Personal Bridges

    • Specialized Management Techniques

  • Offshore IT Outsourcing


Course materials
Course Materials

  • Case studies

    • HBS Cases

      • Submarino.com: The Challenges of B2C Commerce in Latin America. Case 801-350

      • PSA: The world’s Port of Call. Case 802-003

    • Other supporting documents

      • Readiness for the Networked World: A guide for Developing Countries by Center for International Development at Harvard University.



Group assignment
Group Assignment

  • About 3-5 Students per group

    • Analyze one category of the readiness guide.

    • No single category may be selected by two groups

    • Deliverables include

      • Group contribution to the class web site

      • Presentation of readiness for ICT (only one category per group)



Agenda

  • Expectations?

  • Course Overview

  • Areas of Interest

  • Lecture Notes


Reference discipline
Reference Discipline

  • Political Science

  • Economics

  • Law

  • Management

  • International business

  • Human computer Interface

  • Cross cultural studies

  • Law

  • Sociology

  • Psychology

  • Telecommunications

  • Computer Science


Globalization

  • A definition:

    • As increased permeability of traditional boundaries such as nations, time and space (Parker, 1998)


GLOBAL IT ISSUES

  • Issues of Interest

    • To what extent does the growing power of information technology enable globalization?

    • To what extent does increased globalization create demand and markets for ever more refined information technology?

    • Do the new technologies enable firms to consider new markets and new activities?

    • Do the desires of firms for international activities create demand for new technologies?

    • Are uses for information technology in a global setting merely the logical extension of domestic information technologies?

    • Does operating internationally create new areas of decision making such as the structure for direct foreign investment

      • (Iyer, 1988)?


IT in Emerging Countries

  • Area of Interest

    • National or Country level

    • Multinational firms (IT vendors and non-IT vendors)

    • Local vs. global issues

    • Groups and teams

    • Individual


IT Issues in Emerging Countries

  • Global IS Issues

    • At the National level

      • Social and cultural issues at the country level

      • Economics

      • Technology sophistication at the country level

      • IT policy and legal issues


It issues in emerging countries
IT Issues in Emerging Countries

  • Global IS Issues

    • At the organizational level

      • Issues involving matching global IS strategy with global business strategy

      • Issues on the technical platform for Global IS applications

      • Issues involved in International data sharing

      • Issues of global IS projects


IT Issues in Emerging Countries

  • Global IS Issues

    • At the group level level

      • Global software teams co-ordination

      • Global project management

      • Distance and time differences

      • Cultural issues


It issues in emerging countries1
IT Issues in Emerging Countries

  • Complexity in Understanding Global IS

    • Global IS is an extremely broad topic.

    • There are numerous potential stakeholders.

    • Global IS can be addressed from the perspectives of

      • (1) national governments,

      • (2) economic regions (e.g. EU),

      • (3) multinational and domestic firms,

      • (4) firms building vs. using IS technology,

      • (5) IS (or other) departments within firms,

      • (6) labor markets within countries, and

      • (7) consumers.

      • (8) different business processes across boarders


It issues in emerging countries2
IT Issues in Emerging Countries

  • Based on detailed interviews with IS executives charged with managing international IS, Ives and Jarvenpaa (1991) outline four aspects of global IS:

    • Matching global IS strategy to global business strategy;

    • Issues involving the technical platform for global IS applications

    • Issues involved in international sharing of data; and

    • Issues of IS projects spanning cultures.


It issues in emerging countries3
IT Issues in Emerging Countries

  • Other ways to study IT in Emerging Countries

    • The impact of information on people of different cultures;

    • The differences in information sought and used by people of different cultures (and the strategies and approaches to decision making and other task performance by people of different cultures); and

    • The mechanisms for developing information systems to be developed and/or used by people of different cultures.

      • For example to what extent do design methodologies used in France, Germany, Japan, or India account for specific cultural values,

      • Can lessons learned in these countries enrich design methodologies used in Canada or the U.S.?

    • Diffusion of IS in developing countries


Agenda

  • Expectations?

  • Course Overview

  • Areas of Interest

  • Lecture Notes


Globalization and information systems
Globalization and Information Systems

  • Forces Driving IT in Emerging Countries

    • Demand for new global consumer

    • New global business customer

    • Global outsourcing

    • Global product R&D

    • Internal development

    • Individual development


Globalization and information systems1
Globalization and Information Systems

  • Transnational Corporations

    • The traditional organizational form is changing to one that is both integrated and more similar to a network organizational structure. This new form is labeled transnational corporation.

      • Globally efficient

      • Strong locally

      • Big and small at the same time

      • IT is central to the success of its operations

      • IT is part of the corporate strategy


Globalization and information systems2
Globalization and Information Systems

  • Global demand

    • The global customer

      • Demand for global services and products (hotel, airline, etc.)

    • Global sourcing and integration of the supply chain

      • Products are being assembled from multiple sources and information systems are used to coordinate the logistics

    • Global product R&D and shorter product cycle

      • Global design (e.g. ford CAD)

    • Harmonization and standardization of report requirements

      • Account

      • Global strategy

    • Economy of Scale


Globalization and Information Systems

  • Implication of Globalization on IS department

    • IS department need to be global as well

    • Integrated Network in which global systems maintenance and development efforts are increasingly shared across boarders

    • This means that responsibilities are shared globally.


Globalization and information systems3
Globalization and Information Systems

  • Implication of Globalization for the IS function

    • The Integrated Network IS Organization

    • Development of global applications that support global processes rather than local or regional processes.

    • A shift away from geographical or national boundaries

      • Decentralized

      • IS unit operates independently



Globalization and information systems5
Globalization and Information Systems

  • Characteristics of Integrated Networks

    • Common global architecture

    • Powerful telecommunication backbone

    • Uniform global systems with flexible modules tailored to address systems worldwide

    • A culture of shared management

    • A culture of shared application building

    • A culture of shared innovation


Globalization and Information Systems

  • Characteristics of Integrated Networks

    • Global IT strategy driven by senior executives

      • Financial, operations support

    • Standardization

      • Architecture, telecom, application, hardware, development process, quality standards etc.

        • To ease communication between units and partners

        • Ease of data transfer

        • Ease of application reuse


Globalization and information systems6
Globalization and Information Systems

  • Center for Global Applications

    • Is a development center that unifies all development work for one or more global application systems

    • The center are responsible multiple releases of the global applications

    • The center “own” the global system

      • End-to-end responsibility from requirement and enhancement requests through pilot testing and global roll-out.


Globalization and information systems7
Globalization and Information Systems

  • Center for Global Applications

    • CGA Problems

      • Conflict with local or country manager

      • Business case must be convincing

      • Flexibility

      • Budgets source

      • Creation of a liaison role with the local operation

      • 360 view.



Agenda

  • Expectations?

  • Course Overview

  • Areas of Interest

  • Lecture Notes


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