Msdn aa with e academy use at cambridge graham titmus
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MSDN-AA with e-Academy use at Cambridge Graham Titmus. University of Cambridge Computer Laboratory http://www.cl.cam.ac.uk. Department Overview. 100 undergraduates per year First year 50% time in department Projects in second and final years Several small postgraduate courses

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MSDN-AA with e-Academy use at Cambridge Graham Titmus

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Msdn aa with e academy use at cambridge graham titmus

MSDN-AA with e-Academy use at CambridgeGraham Titmus

University of CambridgeComputer Laboratory

http://www.cl.cam.ac.uk


Department overview

Department Overview

  • 100 undergraduates per year

    • First year 50% time in department

    • Projects in second and final years

  • Several small postgraduate courses

    • Diploma conversion course

    • Speech and Natural Language Processing

  • 120 research staff and PhD students


Undergraduate teaching

Undergraduate teaching

  • Contract out our workstation provision

    • PWF – provided by Computing Service

      • Windows 2000

      • Linux

    • Software for teaching

      • Plan one full year ahead

    • Widely available access

      • Colleges and bedrooms


Delivering software

Delivering software

  • Use from servers

    • Limited set on restricted access servers

      • Use by staff and researchers

    • Licence servers access for other code

      • flexlm managed in main

  • Distributed

    • CDs or download areas

      • Freeware only

    • Distribution of boxed sets


Msdn aa

MSDN-AA

  • Software on CD

  • Rapid changes in content for some products

    • Keeping it online is maintenance issue

    • Offline makes it harder to use

  • Licence key distribution

    • Internal – to support staff

    • Internal – to researchers

    • External – to undergraduates


E academy

e-Academy

  • Web site to issue licences

  • Customisable to some degree

    • Who is in control?

    • Spam filtering by users

  • Distribution points

    • Disc space required

    • Bandwidth used

    • Updating


Users view

Users view


Starting to use it

Starting to use it

  • Customising

    • Logo

    • Contact information

    • Structuring users

      • Years for Undergraduates – one bulk change per year

      • Research and Staff – small constant change load

  • Familiarising

    • Controlling licences or selling them?


Adding packages

Adding packages

  • Selection of ones to add

    • Too many to manage all of them

      • Workload level

      • Demand level

  • Distribution methods

    • CD loan/issue

    • Network download (http)

    • Network share


Packaging for download

Packaging for download

  • Number of pre-packaged suites

    • XP, VS.Net, ….

  • Special tool to manage download

    • Take software from MSDNAAdistribution

    • Store on own website

      • Small downloader at e-Academy

      • Most data over local link

    • No checksums on image


Adding users

Adding users

  • Stability of classes at start of year

    • Don’t want to leave it too late!

  • Notification methods

    • Official email first

      • Email form e-Academy looks like spam

    • Web site in department as well

      • Backup contact/fault system

      • Tied to http distribution point

      • Internal contact area


Becoming a salesman

Becoming a salesman

  • Site is a sales point

    • Issue refunds for $0.00

      • If you choose download then want to borrow CDs then you have to be refunded and choose again

  • Administration can be split

    • System Administrator

    • CD issue

      • View waiting list

      • Issue return and cancel requests


Maintenance issues

Maintenance issues

  • Email list

    • [email protected]

      • Aim for good coverage at weekends during term

  • Reinstalls

    • Low level of activity

      • Run out of disk space

      • Reformat machine

  • Extra activation codes

    • XP intolerance to new hardware

      • Monitor easily via website

      • All codes issued are displayed


Cd loans

CD loans

  • No weekends!

    • Leads to overlongloan periods

  • Where to collect

    • Recruit literate students

  • What is a loan?


Experience to date

Experience to date

  • Simple to configure and use

    • Lack of ‘identity’ with Department

    • Email messages need tailoring

  • Maintenance level low

    • Need another devolved role

      • issue reinstalls/keys

    • Updating user lists

      • Scriptable route needed using ssh access


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