Connecting government services to improve community outcomes Establishing Victorian state-wide area based governance architecture. Presentation to the VCOSS - YACVic Building the Scaffold Forum 23 October 2013.
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Connecting government services to improve community outcomes
Establishing Victorian state-wide area based governance architecture
Presentation to the VCOSS - YACVicBuilding the Scaffold Forum
23 October 2013
Government agencies are tasked with managing a complex mix of universal and targeted service systems for the purpose of achieving better social and economic outcomes for individuals, families and communities
Wicked problems: The case for change
Community needs are often complex and multifaceted, requiring multiple interventions
There is increasing awareness of areas of need or disadvantage that are specific to particular locations.
Instances of concentrated, entrenched disadvantage (often presenting as “wicked problems”) are generally attributable to multiple contributing factors, requiring tailored, coordinated responses.
There is also increasing awareness of the importance of local understanding and insight in the design and delivery of social services.
Harnessing available knowledge of particular communities can allow universal platforms and services to be
tailored to deliver
for families and communities
Single government agencies cannot tackle complex social challenges as effectively as agencies working together. Tailoring programs and supports for specific communities, drawing on the resources of multiple agencies and existing local insights, has emerged as the leading method for improving community outcomes and tackling entrenched disadvantage.
The shifting paradigm of service delivery
Modern enabling environment
Planned locally, supported centrally
Holistic, wrap-around approach to address multiple issues
To the client/service recipient
Choice, control and diversity to the service user
Focus on outcomes delivered (using the evidence base)
Old bureaucratic systems
Planned centrally, delivered locally
Addressing single symptoms/causes
National or state-wide
To the centre
Single models of service offered to all
Locus of decision making
Greater opportunity for organic systems, focus on early-intervention/prevention and partnerships with community sector organisations
The Victorian Government is pursuing the design and establishment of an area-based governance architecture, initially targeting vulnerable children and at-risk young people and their families under the auspice of Victoria’s Vulnerable Children Strategy
17 area-based social service governing boards would be created (aligned with new DHS regional structure), drawing together senior regional officials from key social policy agencies from State, Commonwealth and local government.
The focus of the area-based governing bodies is intended to be on coordinated planning and collaboration, rather than the direct management of service delivery
Critical success factors
Possible structure under consideration
High-level Coordination Board
Secretaries of social service departments
17 area-based governing boards aligned to DHS regional structure
Each area would identify 3-4 priority issues. Time-limited working groups would be established to progress actions to address each priority issues
Critical success factors
The purpose would be to drive the achievement of national, state-wide and local-level transformative initiatives though joint planning and priority setting at the area level; conduct of special projects; information sharing; improving service coordination; and performing program governance functions where there is multi-agency involvement
Purpose of reform and examples of projects/initiatives
Examples of projects
area-based social services governing bodies might
oversee at the
Note that the focus of the area-based governing bodies would be on coordinated planning and collaboration, rather than the direct management of service delivery (i.e. establishment of collaborative case management mechanisms).