Needs assessment survey mock up
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Needs Assessment Survey (Mock up). 1) Put an X by the following courses you have attended. Supervisor County Trainer County Child Support line staff. Getting Started Getting Started Clerical Case Management Financial Basics Enforcement Basics Legal Process Basics Intake Basics

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Needs Assessment Survey (Mock up)

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Needs assessment survey mock up

Needs Assessment Survey(Mock up)


Needs assessment survey mock up

1) Put an X by the following courses you have attended.

  • Supervisor

  • County Trainer

  • County Child Support line staff

Getting Started

Getting Started Clerical

Case Management Financial Basics

Enforcement Basics

Legal Process Basics

Intake Basics

Paternity and Establishment Basics


Needs assessment survey mock up

  • Supervisor

  • County Trainer

  • County Child Support line staff

2) How much did CSED training help you learn the skills you needed during your first six months on the job? (Rate 1-4)

1

None

2

Very little

3 Some

4 Very Much


Needs assessment survey mock up

  • Supervisor

  • County Trainer

  • County Child Support line staff

3) If you have staff who attended the basics classes, how much did CSED training help them learn the skills they needed during their first six months on the job? Rate 1-4, with 1 being none and 4 being very much

1

None

2

Very little

3 Some

4 Very Much


Needs assessment survey mock up

  • Supervisor

  • County Trainer

  • County Child Support line staff

4) What areas were not covered in our basic training that should have been, (e.g. any critical knowledge or skills)?

Short answer reply box


5 what areas were covered in the basic training that were not necessary at the basic level

  • Supervisor

  • County Trainer

  • County Child Support line staff

5) What areas were covered in the basic training that were not necessary at the basic level?

Short answer reply box


6 what critical knowledge or skills are we missing in our basic new worker training

  • Supervisor

  • County Trainer

  • County Child Support line staff

6) What critical knowledge or skills are we missing in our basic new worker training?

Short answer reply box


7 do you use the following resources to do your job yes no huh

  • Supervisor

  • County Trainer

  • County Child Support line staff

7) Do you use the following resources to do your job?– Yes, No, Huh?

Yes No Huh?

User Documentation on DHS-SIR

Participant Guides provided in class

Participant Guides on DHS-SIR

Job aids on DHS-SIR

County created job aids and procedures

<F1> help on PRISM

County messages

Help Desk


8 what sources do you find the most useful 1 most useful 2 second most useful 3 third most useful

  • Supervisor

  • County Trainer

  • County Child Support line staff

8) What sources do you find the most useful?1 Most useful2 second most useful3 third most useful

•User Documentation on DHS-SIR

•Participant Guides provided in class

•Participant Guides on DHS-SIR

•Job aids on DHS-SIR

•County created job aids and procedures

•F1 help

•County messages

•Help Desk


9 does county policy allow you to travel to attend training

  • Supervisor

  • County Trainer

  • County Child Support line staff

9) Does county policy allow you to travel to attend training?

Yes with no restrictions

Yes if required training

Yes within _____ miles

Other restrictions please explain

Not allowed to travel for training

Short answer reply box


Needs assessment survey mock up

  • Supervisor

  • County Trainer

  • County Child Support line staff

10) Do you have new child support staff in the last 2 years that you have not sent to training? If yes, explain

No

Yes, Please explain

Short answer reply box


11 do you know where to find available classes workshops and online courses

  • Supervisor

  • County Trainer

  • County Child Support line staff

11) Do you know where to find available classes,workshops, and online courses?

No

Yes


12 do you know how to request classes and workshops that aren t currently on the schedule

  • Supervisor

  • County Trainer

  • County Child Support line staff

12) Do you know how to request classes and workshops that aren't currently on the schedule?

No

Yes


For questions 13 16 please check with your county technical staff if necessary

For questions 13-16, please check with your county technical staff (if necessary)


Needs assessment survey mock up

  • Supervisor

  • County Trainer

  • County Child Support line staff

13) Do child support workers have access to a computer with the following technical capabilities or hardware?

double monitors

sound card

access to headphones or speakers

live streaming video (e.g. military video last August)

flash player 7 or higher

authorware web player

power point viewer

recorded online video - eg. Distribution videos, or military video from DHS SIR

Yes | No


Needs assessment survey mock up

  • Supervisor

  • County Trainer

  • County Child Support line staff

14) Does your county block social networking sites?

(Facebook, MySpace, YouTube, etc)

No

Yes


Needs assessment survey mock up

  • Supervisor

  • County Trainer

  • County Child Support line staff

15) Does your county have a process to unblock any blocked sites if needed for valid training purposes?

No

Yes


Needs assessment survey mock up

  • Supervisor

  • County Trainer

  • County Child Support line staff

16) Does your county have access to high speed internet?

Yes

No

Would you be able to obtain high speed internet if needed for training purposes?

No

Yes


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