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Support Communities

Support Communities. Site upgrade/migration update. Support Communities. Increase user satisfaction Provide an easy way to find knowledge Give everyone instant access to solutions to issues Product Information and Announcements Interact with Peers, Experts, and Bentley Colleagues

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Support Communities

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  1. Support Communities Site upgrade/migration update

  2. Support Communities • Increase user satisfaction • Provide an easy way to find knowledge • Give everyone instant access to solutions to issues • Product Information and Announcements • Interact with Peers, Experts, and Bentley Colleagues • Join an Industry Community • Share Best Practices and Solutions • Become a Bentley-empowered Most Valuable Professional (BeMVP)

  3. Support Communities • Provide proactive support • Known issue alerts and self-healing • Promote adoption of new features • Not just English • Taking localization into account • Gain support efficiencies • Minimize ”easy”/repeat questions (answers are online) • Allow for more focuson complex issues • Extend insights, support reach, market influence • Facilitate business scalability

  4. Increased Value to Bentley SELECT

  5. Getting There Direct to Be Communities • http://communities.bentley.com/ Via Bentley CONNECT • http://apps.bentley.com/bentleyconnect/ Via RSS feeds Via www.Bentley.com

  6. Community Look and Feel

  7. Community Look and Feel

  8. Community Look and Feel

  9. Product Category

  10. Forum – Your Discussions

  11. Forum – Verified Answers

  12. Question or Discussion?

  13. Forum – Verified Answers

  14. Improved Search

  15. Filter Your Search

  16. Useful Places • The Bentley Institute Blog • Posts about current training availability: • Free training includes: • Online QuickStart courses • 2013 LEARNing Conference Materials, e.g. The Building Track Learning Path:http://learn.bentley.com/app/Public/ViewLearningPathDetails?lpId=104237

  17. Coming Soon! • Project-related communities • Including things like IM abilities for project constituents • Ideation • Calendars • Product documentation and ReadMes • Reuse of information across other Web properties • Closer connection with webinars

  18. Coming Soon! • Role-based access • Mobile experience • Easier navigation and content harvesting • Reputation • Among a number of other things

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