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DVD Ministry Training Seminar. Networking Ministries Planning a DVD Ministry Postmodern Culture Prayer Matters Preparing the Church Privacy Matters Questions Reaping – As ambassadors Resources Roles of DVD Minister Second Visit Seven Keys to Effective DVD Ministry Support

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Presentation Transcript
slide2

DVD Ministry

Training Seminar

slide3

Networking Ministries

Planning a DVD Ministry

Postmodern Culture

Prayer Matters

Preparing the Church

Privacy Matters

Questions

Reaping– As ambassadors

Resources

Roles of DVD Minister

Second Visit

Seven Keys to Effective DVD Ministry

Support

Team

Tips from the Discovery Centre .

Aim of DVD Ministry

Communicate – Active Listening

Decisions

Divine Strategy

Expanding Effect

Expectations

FAQ

First Visits – As Courier

Follow up – As Visitor and Friend

Friendships – Connecting

Getting names for DVD Ministry

Getting Names from TVC

Growing a DVD M Team

Hope Channel

Kinds of People

slide4

“Christ’s method alone will give true success in meeting the people. He mingled with them as one who desired their good. He sympathized with them, ministered to their needs and won their confidence.

Then He invited them, ‘Follow me’”

Ministry of Healing 143.

Index

slide5

Usual Method

  • Advertise
  • Evangelise
  • Baptise

Index

slide6

Christ’s Method

Usual Method

  • Advertise
  • Evangelise
  • Baptise
  • Connect
  • Converse
  • Compassion
  • Confide
  • Convert

PROCESS

- Lifestyle.

- Everyone

- Their Agenda.

PROGRAM

- Event

- Specialists

- Our Agenda.

Index

slide7

If we would humble ourselves before God, and be kind and courteous and tender hearted and pitiful . . . there would be one hundred conversions to the truth where now there is only one.

Testimonies to the Church Vol 9 page 189

Index

slide8

?

Index

slide9

Review Question

What do you think is the main difference between the “program” method of doing outreach and Christ’s method?

Answer

Index

slide10

Our Aim

  • What we are trying to achieve
  • There are a number of them
  • Small ones and larger ones
  • There is a sequence of aims.

Index

slide11

Our Aim

  • Make a visual (DVD) offer that appeals to viewers
  • Seek response to a religious TVC
  • Make it easy to respond by phone
  • Deliver video to the door
  • Establish a favourable connection.

Index

slide12

Our Aim

  • Encourage respondents to see other DVDs / series
  • Open homes for further visits
  • Network other ministries EgSigns magazine
  • Build Friendship
  • Identify seekers
  • Find new disciples for Jesus.

Index

slide13

Our Aim

DVDsdo not win souls

but they do help us make favourable connections with people.

Index

slide14

Our Aim

?

Index

slide15

Our Aim

Review Question

Name three important aims of DVD Ministry in their order of sequence.

Answer

Index

slide16

Expectations

  • sub-conscious
  • based on similar previous experience
  • changed through education / experience
  • a cause of discouragement if not real

Index

slide17

Expectations

Unreal Expectation:

- Viewers will make a decision by the end of the series

Reality:

- TV / DVD viewing is entertainment

- Response opportunities must be provided

Index

slide18

Expectations

Unreal Expectation:

- The DVDs will lead people to make decisions

Reality:

- DVDs provide information

- People make decisions when convicted and invited

Index

slide19

Expectations

Unreal Expectation:

- If viewers are not talkative when I call they are not interested

Reality:

- Viewers accept further DVDs because they have an interest

Index

slide20

Expectations

Unreal Expectation:

- Interested viewers will view the DVD within the week

Reality:

- Viewers are busy people too

- Be patient, give them as long as they need to view it

Index

slide22

Expectations

Review Question

What is the natural result of false expectations?

Answer

Index

slide23

Communicate

DVD ministry is connecting with people

- through active listening

- discovering their agenda

Index

slide24

Trust

Communicate

Levels of communication:

Feelings

Opinions

Information

Cliché

Index

slide25

Communicate

Following

Active listening:

Reflecting

Attending

Index

slide26

Communicate

Active listening:

Role Play

1 Passive Listening

2 Active Listening.

Index

slide27

?

Index

slide28

Communicate

Review Question

Why is active listening so important?

Answer

Index

slide29

Decisions

Small decisions pave the way for larger decisions

  • Ring or SMS or web or card
  • Accept first DVD
  • Watch the DVDs
  • Request/accept more DVDs
  • Accept offers (DVDs, course, signs etc)
  • Invite in / offer refreshment
  • Ask questions
  • Invitation on the DVD episode ???.

Index

slide30

Decisions

To check the responses to the DVD message

Is it NEW?

Is it CLEAR?

Is it DO-ABLE?

Index

slide31

Decisions

Is it NEW?

If NO ask “Where have you heard it before?”

If YES then go to next question

Index

slide32

Decisions

Is it CLEAR?

If NOoffer a DVD on the same topic from another series.

If YESthen go to the next question

Index

slide33

Decisions

Is it DO-ABLE?

Is there anything preventing you from following Jesus by . . . .

If NO invite to accept / act . . . . pray

If YESask what it is . . . pray

Index

slide34

Decisions

TV/DVD as entertainment . . .

- conditioned non-response

- need call to action

Plan Decision Opportunity

- Ask the questions

- Small Group-Beyondstudy guides

- Invite to BeyondSabbath School

- Bible studies

- Reaping Campaign (Youlden / Marchiano)

Index

slide36

Decisions

Review Question

When is a good time to start asking decision questions?

Answer

Index

slide37

Dealing with Questions

  • Welcome Questions
  • They show a growing interest – involvement
  • Reveal thoughts and attitudes
  • Respond with Question: Why do you ask?
  • Answer with another DVD
  • Later: Convert to a Bible study

Index

slide38

Questions

Questions

Convert Question to a Bible Study

  • Not in the initial deliveries
  • When friendship develops
  • Response: Good question, need time to give a Bible answer
  • Promise to come prepared with answer next visit – study.

Index

slide40

Questions

Review Question

Why are questions important?

What is a practical way of dealing with questions?

Answer

Index

slide41

Expanding effect

- Delivering the DVD is just the start . . .

  • Lending to Friends
  • Borrowed by Family
  • Other Churches use
  • Multiple Viewings
  • Other DVD Series
  • Tail Offers
  • Making Friends
  • Reclaiming Members
  • Sharing Members – Healthy Members.

Index

slide43

Expanding effect

Review Question

What other ways have you found the DVDs are influencing people?

Answer

Index

slide44

Frequently Asked Questions

1. Only a PO Box

2. Isolated addresses

3. Expect Free Video

4. Questions

5. DVD format.

Index

slide45

FAQ

Answer:

- The Discovery Centre will try and give a phone number

- Use phone only as a last resort

- But, try to get a street address without ringing.

1: What if we only get a PO Box number?

FAQs

Index

slide46

FAQ

Answer:

- Most very isolated addresses sent to Conference

- Post the DVD with the appropriate letter (See resources)

- If very isolated, let Discovery centre know.

2: What if the address is very isolated?

FAQs

Index

slide47

FAQ

Answer:

- Late afternoon before dark 3 – 7pm?

- NEVER after dark

- NEVER in groups

3: What is the best time to call?

FAQs

Index

slide48

FAQ

Answer:

- Don’t leave the DVD first visit

- Leave your call card with a note (See resources)

- Call later at a different time.

4: What if there is no one home?

FAQs

Index

slide49

FAQ

Answer:

- Be clear whether the ad says “free” or “loan” DVD

- BUT don’t argue – if “loan” explain the offer – and GIVE them the DVD

- THEN call again next week same time to see how they enjoyed it

- Collect the DVD only if “loan”

5: What if they think it is a free DVD?

FAQs

Index

slide50

FAQ

Answer:

- Welcome question

- Questions tell you a lot

- See if there is a DVD that deals with the question

- May be an opportunity for study

6: What if they ask a question I can’t answer?

FAQs

Index

slide51

FAQ

Answer:

- Firstly to deliver the DVD

- After second visit - Connect

- Converse

- Care and Compassion

- Confide etc.

7: What is my role in this?

FAQs

Index

slide52

FAQ

Index

slide53

Resources

  • Are on the web and updated
  • - www.adventistmedia.com.au/beyond

Index

slide54

Resources

  • Handbook
  • Scripts (TV and Radio ads)
  • Topics and Titles
  • Summary of each Episode
  • Tail offers
  • Newspaper ads.

CONTENTS

and there’s more . . .

Index

slide55

Resources

  • Name Tags
  • Calling Cards
  • Power Point Training
  • Preparing the Church
  • Group Study Guides
  • Follow up Suggestions
  • Graphics Library.

and there’s more . . .

Index

slide56

Resources

. . . . . on the web

www.adventistmedia.com.au/beyond

  • Delivery Record Sheets
  • Privacy matters
  • Language Barriers
  • Languages

Index

slide57

Resources

  • Prayer
  • The Holy Spirit
  • Friendship
  • Each other (Support)
  • (All the resources of heaven . . . .

All of these are no substitute for . . .

Index

slide59

Resources

Review Question

Which of the resources have you found most helpful?

Answer

Index

slide60

First Visits

  • First impressions are lasting
  • Be polite and courteous
  • Be professional
  • Be prompt and brief
  • Do not argue
  • Leave call card with DVD.

You are the courier

Index

slide61

First Visits

  • Knock on the door
  • Stand well back

“Good evening, my name is John. Is Tom (Jones) home? I’m delivering his Beyond Pain DVD. You requested it from the TV advertisement.”

  • (If a loan) Arrange a pick up time
  • (If loan) “Can I pick it up in a week / fortnight from now?”
  • Do not entertain questions
  • Then ‘be gone’.

Index

slide62

First Visits

  • Make a friendly connection
  • Deliver the advertisedDVD
  • Keep the visit short
  • Late afternoon or early evening is the best time to call - avoid after dark
  • If they are out, try calling back at a different time
  • Don’t give up.

Index

slide63

First Visits

“We apologise for the delay in delivery, but we have had so many requests that we are running behind.

“I’ve seen the DVD, and I’m sure you will really enjoy it too.”

If DVD video delivery is delayed:

Index

slide64

Second Visit

  • Their response will give you a clue to the depth and direction of their interest
  • Offer another DVD episode (Beyond)
  • Arrange a pick up time
  • Be on your way.

Index

slide65

Second Visit

  • Be prepared, keep other DVDs in your car.
  • Keep the visit short.
  • Say similar to previous visit,

“Good evening, Is Tom in? I’m Bill. I’ve come to pick up the Beyond DVDI left last week.”

How did you enjoy it?

There are others in the series, would you like to see another one?”

  • Ask if they have viewed the DVD.
  • If they don’t ask, offer another.

Index

slide67

First Visits

Review Question

What do you think is the most important thing about the first visits?

Answer

Index

slide68

Getting Names

  • Television Advertising
  • Newspaper Ads (See Resources)
  • Letterbox Cards (from Discovery Centre – free)
  • DVD Library
  • Signs magazine
  • Market Stall
  • Personal contacts.

Index

slide69

Getting Names

Television

Newspaper

Cards

One Method alone

Internet

Signs

MarketStall

Billboard

Personal

Index

slide70

Getting Names

  • Advertise
  • Take delivery details
  • Make personal delivery as soon as possible

Procedure

Index

slide71

Getting Names

Cost effectiveness is what it costs to get one response for DVD ministry.

- TV Advertising $20 per response

- Letterbox cards $6.50.

Index

slide73

Getting Names

Review Question

What ways of getting names for DVD ministry have been used by your church, and which has been most successful?

Answer

Index

slide74

Growing a DVD ministry Team

  • An extended team – network
  • Local Team: Pastor, DM Coordinator and DM Ministers
  • 2,500 local church DM Ministers
  • Better for 20 to deliver 2 videos each, than 2 to deliver 20.

Index

slide75

Growing a DVD ministry Team

  • Grow the team one by one
  • By personal invitation
  • Train - share, PowerPoint
  • Equip - Resources
  • Support – See Support
  • Team Leader: Coordinator.

Index

slide77

Growing a DVD ministry Team

Review Question

What practical steps can be taken to strengthen your DVD ministry team?

Answer

Index

slide78

Names from TV ads

  • People watch TVC
  • They call 1300 number OR SMS OR beyond.info
  • Responses saved on automated answer service
  • Names downloaded at Discovery Centre
  • Location automatically identified.

Index

slide79

Names from TV ads

  • Names E-mailed to local coordinator
  • Names are distributed to DVD visitors
  • Courier delivers the DVD.

Index

slide80

Home Viewer

1300 300 389

Multiple line Computer Answering Service

Requests Recorded

Adventist Media Response Transcription Service

Downloaded to

Delivers DVD

Emailed

Responses sorted into Church delivery areas

Local Church DVD Coordinator

Courier

Print-out delivery details

Index

slide82

Names from TV ads

Review Question

If there any breakdown in planning and receiving names from the Discovery Centre?

Answer

Index

slide83

Post-modern culture

DVD Ministry is connecting with people

Today in Western Society they are called . .

Post-modern people.

Index

slide84

Post-modern culture

Shaping the Post-Modern Mind

  • Inherited legacy of modernism
  • Unparalleled rapid change
  • Information overload
  • Culture of consumerism
  • Security threatened
  • Secular minded (No God, no absolutes).

Index

slide85

Post-modern culture

Characteristics of the Post-Modern Mind

  • Subjective experience (truth)
  • Loss of hope
  • Shun commitment
  • Respect authenticity
  • Value friendship.

Index

slide87

Post-modern culture

Review Question

What are the implications for sharing the gospel in a post-modern society?

Answer

Index

slide88

Support – Why?

  • Noted weaknesses of DVD Ministry are:
  • Unreal expectations
  • Lack of accountability
  • No support
  • Half-hearted commitment
  • Lack of ownership
  • Result: Discouragement.

Index

slide89

Support – importance of

  • 1Thessalonians 5:11 Therefore comfort each other and edify one another, just as you also are doing.
  • In people / care ministry, support is essential
  • Individually or in a group
  • A group gives mutual support
  • Often called de-briefing.

Index

slide90

Support – the benefits

  • Encouragement & Accountability
  • Rehearsing & Reflection
  • Suggestions & Questions
  • Affirmation & Praise
  • Gratitude & Prayer
  • RECOMMENDED . . .
  • DM Sabbath School class
  • Remember: Confidentiality.

Index

slide91

Support

?

Index

slide92

Support

Review Question

What support group do you have for your DVD ministers?

Answer

Index

slide93

Friendships

DVDs

- Deliver message

- (Head)

DVD Ministry

Visitors

- Build Friendship

- (Heart).

Index

slide94

Friendships

Changing Role . . .

DVDcourier

DVDvisitor

Friendly neighbor

Listening friend

Christian brother/sister.

Index

slide95

Friendships

in DVD

ministry

SUCCESS

depends on

the connections

we make with people.

Index

slide96

Friendships – building

  • Accept invites to ‘come in’
  • Note family, hobbies, pets, interests, needs . . .
  • Ask questions, discussion
  • Be a good listener (listen for needs)
  • Minister to needs (do)
  • Find opportunities for prayer
  • Reciprocity (returning the favor).

Index

slide98

Friendships

Review Question

How does friendship development fit with the Divine Strategy? (Christ’s method alone . . . . )

Answer

Index

slide99

Role of DVD minister

Changing Role . . .

  • DVD courier
  • DVD visitor
  • Friendly neighbor
  • Listening friend
  • Christian brother/sister.

Index

slide100

Role of DVD minister

Ownership

  • As my personal ministry
  • Aware: of Changing Role
  • Specific personal prayer
  • Aware: Viewers interests
  • Follow viewers agenda
  • Report to coordinator
  • Supported, and supporting.

Index

slide102

Role of DVD minister

Review Question

Who and what determines the change of role?

Answer

Index

slide103

Prayer - focus

  • Personal and corporate
  • Church ministry area
  • Homes that respond
  • DVD visitors
  • DVD viewers
  • Impact of the DVDs

Index

slide104

Prayer

?

Index

slide105

Prayer

Review Question

How does prayer and support complement each other?

Answer

Index

slide106

Discovery tips

  • View next DVD before visiting
  • Keep discussion to the DVD just viewed
  • Keep a recordof visits – see Resources
  • Remember to report to your local coordinator who will report to the Conference and Discovery Centre.

Index

slide107

Discovery tips

  • Note is it a free viewingor a free DVD?
  • Offers on the Explore episodes
  • An opportunity to make friendly connection
  • Does NOT offer Bible Studies.

Index

slide109

Discovery tips

Review Question

Write Question here

Answer

Index

slide110

Planning DVD Ministry

  • Plan well in advance
  • Process NOT program
  • Long-term ministry
  • Integrate with other outreach
  • Agenda >

Index

slide111

Planning DVD Ministry - Agenda

  • Advertising
  • Budget
  • Team
  • Supplies
  • Ministry Resources
  • Training
  • Strategy
  • Reaping
  • Support

See Training

See Training

See Training

See Training

See Training

See Training

See Training

See Training

See Training

Index

slide112

Planning DVD Ministry – Church preparations

  • Prayer (Personal and Church)
  • Prepare Supplies in advance:

- Distribution DVDs

- Sets of the DVDs

- Follow-up Resources (See website)

- Nametags and Call Cards

  • Bulletin Notices
  • View Beyond episode in Church Service.

Index

slide114

Planning DVD Ministry

Review Question

Why is it important for the whole church to participate in the preparation for DVD ministry?

Answer

Index

slide115

Kinds of people

  • Absent Albert
  • Curious Kate
  • Freebee Freddie
  • Bored Betsy
  • Lonely Lonnie
  • Searching Sally.

All Kinds of people respond

Index

slide116

Kinds of people

  • Own spiritual journey
  • Own agenda
  • Own needs
  • Own viewing speed (1- 2- 3- weeks)
  • Friendliness
  • Hospitality.

Each Viewer is unique

Index

slide118

Kinds of people

Review Question

What kinds of people respond to free loan DVD advertising?

Answer

Index

slide119

Follow up

Courier becomes Visitor . . .

  • Regular Viewers 6+ deliveries
  • Talkative: Cliché > Information
  • Friendly and sharing
  • Open to spiritual things
  • Positive Signs of interest
  • “Mingling”
  • Connecting.

Index

slide120

Follow up - 2

Visitor becomes Friend. . .

  • Friendship is growing
  • Sharing: Cliché > opinions
  • Invite in – active listening
  • Ask initial decision questions
  • Be aware of “needs”
  • Confidence growing
  • Network other resources >.

Index

slide121

Follow up - 3

Network other resources

  • Other DVD series, inc children’s
  • Offer Signs magazine
  • Beyondcorrespondence courses
  • Invite to special events EgVisitors Day
  • Online Beyond course
  • www.discoverycourses.com.au
  • HopeChannel viewing (See next slide)
  • Aim = more involvement

Index

slide122

Follow up – Hope Channel

Network - Hope Channel

  • Great synergy – both visual media
  • Share programs copied from HC
  • Invite to watch at your home
  • If they have dish
  • - encourage connection
  • - share program guide
  • - web site
  • Encourage dish installation
  • - See Adventist Media for details

Index

slide123

Follow up - 4

Good Friends - Confidence

  • 6 – 12 months or more ? ?
  • Sharing: Cliché . . . feelings
  • “Ministered” ie practical
  • Pray with them
  • Tell “my story” - testimony
  • Giving and receiving
  • Look for decision opportunities >.

Index

slide125

Follow up

Review Question

What are some signs of a growing interest?

Answer

Index

slide126

Networking

Review Question

What does it mean to network with other ministries?

Answer

Index

slide127

Reaping

Our Commission . . .

  • Go, make disciples . . I am with you always. Matt 28:19
  • Wise as serpents and harmless as doves. Matt 10:16
  • I sent you to reap . . John 4:38
  • I will make you fishers of men. Matt 4:19
  • God makes His appeal through us . . . 2 Cor 5:20.

Index

slide128

Reaping

Take the Initiative

  • Pray about it – prayer list
  • Be sensitive to what is happening
  • Ask the questions (See decisions)
  • Turn Questions to Bible studies
  • Share your story (your testimony)
  • “Follow me” invitation
  • Dinner with Geoff / Johnny / Dannielle.
  • Reaping Campaign (Youlden )

Index

slide129

Reaping

Provide Response Opportunities

  • On the basis of the friendship
  • Invite: Small Group – Homes of Hope
  • Invite: DM Sabbath School (See Support)
  • Invite: Reaping Campaign
  • Invite: Satellite program
  • Be creative . . .

Index

slide130

Reaping

?

Index

slide131

Reaping

Review Question

How do you know which response opportunity will be most appropriate for different people?

Answer

Index

slide132

Privacy Matters

  • Community sensitivity
  • In Aus and NZ legislation
  • Personal details used ONLY for the purpose for which they were given.

Index

slide133

Privacy Matters

APPLICATION:

  • In DVD Ministry: To deliver and collect requested DVD
  • When collect DVD – Destroy contact details
  • Not for INTEREST LISTS
  • Seek permission for other use.

Index

slide134

Privacy Matters

  • If request / accept more DVDs, a new relationship and arrangement starts.
  • Confidentiality still applies.

Index

slide136

Privacy Matters

ReviewQuestion

How does the golden rule, and privacy matters, relate?

Answer

Index

slide137

Keys

Key 1. Purpose

Key 2. Commitment

Key 3. Prayer

Key 4. Product

Key 5. Role

Key 6. Sensitive

Key 7. Support

Index

slide138

Keys

Key 1

Define Your Purpose.

Aim

Index

slide139

Keys

Key 2

Make a Long-term

Commitment.

Strategy

Index

slide140

Keys

Key 3

Make It a

Ministry of Prayer.

Prayer

Index

slide141

Keys

Key 4

Know Your Product

and How to Use It.

Resources

Index

slide142

Keys

Key 5

Understand Your

Changing Roles.

Role

Index

slide143

Keys

Key 6

Be Sensitive to What is Happening.

Listen

Index

slide144

Keys

Key 7

Belong To a

Support Group.

Support

Index

slide145

Keys

?

Index

slide146

Keys

ReviewQuestion

Which of these keys do you think is most important?

Answer

Index

slide147

Reasons for Praise . . .

Many hundreds of people have found Jesus and been baptised into the church who were first contacted through video / DVD ministry.

These guidelines for DVD ministry in this seminar PowerPoint presentation represent best-practice DVD ministry.

Index

slide148

The Television Commercials

1. Search 6

2. Who Is Jesus?

3. Beyond Disaster

See Discovery Centre for copies of TVCs

Index

slide150

Review Question

What is it about these TV commercials that make them so effective?

Answer

Index

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