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Knowledge Management in Defense Workshop October 29, 2001 1pm - 4pm

Knowledge Management in Defense Workshop October 29, 2001 1pm - 4pm. Jeffrey A. Goldman, Ph.D. Senior KM Strategist Dennis M. Scanlon Vice President, West Region Randall Jackson District Sales Manager. General Dynamics Advanced Information Systems Lockheed Martin Verity.

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Knowledge Management in Defense Workshop October 29, 2001 1pm - 4pm

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  1. Knowledge Management in Defense Workshop October 29, 2001 1pm - 4pm

  2. Jeffrey A. Goldman, Ph.D. Senior KM Strategist Dennis M. Scanlon Vice President, West Region Randall Jackson District Sales Manager General Dynamics Advanced Information Systems Lockheed Martin Verity

  3. Panel Discussion (3pm) What are the greatest hurdles plaguing the adoption of Knowledge Management in the Defense community as compared to commercial industry and how can they be overcome?

  4. Knowledge Management Center of Excellence Jeffrey A. Goldman, Ph.D. Thanh Diep, Ph.D. Howie Fleck Randall Jackson Kai Dai, Ph.D.

  5. GENERAL DYNAMICS Information Systems & Technology Aerospace Systems Combat Systems Advanced Information Systems Network Systems C4 Systems Decision Systems General Dynamics UK LTD. Marine Systems

  6. We are in the business of selling products/services Capture corporate knowledge Collaborate with partners Filter the information and tools relevant to my job Security breach = lost sales How do I sell more widgets? We are in the business of information superiority Capture analyst knowledge Collaborate with other agencies Filter & synthesize the information relevant to my job Security breach = lost battles Where is the next most likely terrorist activity going to take place? Knowledge Management Similarities of the Corporate world versus Defense

  7. Additional Defense Requirements • Compartmentalized and multi-level security • Satellite imagery analysis • Geo-spatial referenced data • Foreign language analysis

  8. Knowledge Management Scenarios • Signals Intelligence (Commercial) • Ultimately be able to monitor multiple public information sources for “suspicious activity” • Automatically cue reports from private data sources • Data is mostly text • Intelligence Operations • Detect operational centers that the enemy uses • Signal data • Imagery Operations • Ultimately be able to monitor multiple public information sources for “suspicious activity” • Data is mostly satellite imagery

  9. Vendors • Started with more than 200 products identified • Grows with each group meeting and conference attended • Focused attention on fifty-seven products • Products supplied by forty-three different vendors • Demonstrations and/or phone conferences with seventeen vendors • Products evaluated against functional requirements

  10. Requirement process 1.1.1.1 The natural language mining request input function allows the users to input a generic request that may require both data retrieval and data mining to be resolved. The actual data retrieval and data mining required will be resolved by the profiles maintain by the knowledge marting function.

  11. Vendor review • Technical functionality • Business model • Financial risk and stability • Cost • Compatibility

  12. No single end-to-end solution Individual vendors provide only a 10-60% solution Overlap in functionality Limited API’s and modularity Limited defense community oriented solutions (e-commerce) Products change in internet time (they’ve already changed!) Products are not mature A true enterprise information and application portal is not yet available Knowledge Management Challenges

  13. Portal - Customized to User/Mission (tools, presentation, etc.) Access/Search User driven requests against multiple databases of disparate format Contextual retrieval of content Collaboration Dissemination (tasking, reports) Knowledge transfer/process persistence Application integration Capabilities

  14. Concept Demonstration

  15. Portal Server Customized web pages & applications Screen real-estate Application navigation

  16. Portal Server

  17. Portal Server

  18. Knowledge Server File Systems Email Relational Databases Web Sites

  19. Database and Email Server

  20. Searching Information Sources

  21. Viewing Summaries

  22. Display Results

  23. Group by Source

  24. Group by Source

  25. Access Anywhere

  26. Unified/personalized/consolidated view of information, tools, and assets Ability to access distributed and heterogeneous data sources Backward compatibility to existing data sources Upward compatibility of future data sources Ability to contextually search large volumes of data Ability to capture both products and production process Improved customer/analyst feedback and product refinement Customer Benefits

  27. Internet/Intranet market understanding KM domain knowledge KM tool knowledge Integration of KM tools into an end-to-end solution Ongoing research and commitment General Dynamics Branding Customer & Community knowledge SIGINT, IO, IMINT, MASINT, ELINT NIMA, PHD, NSA, CIA Intelligence community security approach Value added by General Dynamics

  28. Commercial Build my empire Defense Build my information silo What are the greatest hurdles plaguing the adoption of Knowledge Management in the Defense community as compared to commercial industry and how can they be overcome? Culture and Security multi-level security, inter/intra agency, coalition, separate “splinternets” A few different levels, networks, customer access, partner access

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