knowledge management in defense workshop october 29 2001 1pm 4pm
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Knowledge Management in Defense Workshop October 29, 2001 1pm - 4pm. Jeffrey A. Goldman, Ph.D. Senior KM Strategist Dennis M. Scanlon Vice President, West Region Randall Jackson District Sales Manager. General Dynamics Advanced Information Systems Lockheed Martin Verity.

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Presentation Transcript
slide2
Jeffrey A. Goldman, Ph.D.

Senior KM Strategist

Dennis M. Scanlon

Vice President, West Region

Randall Jackson

District Sales Manager

General Dynamics Advanced Information Systems

Lockheed Martin

Verity

slide3

Panel Discussion (3pm)

What are the greatest hurdles plaguing the adoption of Knowledge Management in the Defense community as compared to commercial industry and how can they be overcome?

slide4

Knowledge Management Center of Excellence

Jeffrey A. Goldman, Ph.D.

Thanh Diep, Ph.D. Howie Fleck

Randall Jackson Kai Dai, Ph.D.

general dynamics
GENERAL DYNAMICS

Information Systems & Technology

Aerospace Systems

Combat Systems

Advanced Information Systems

Network Systems

C4 Systems

Decision Systems

General Dynamics UK LTD.

Marine Systems

knowledge management similarities of the corporate world versus defense
We are in the business of selling products/services

Capture corporate knowledge

Collaborate with partners

Filter the information and tools relevant to my job

Security breach = lost sales

How do I sell more widgets?

We are in the business of information superiority

Capture analyst knowledge

Collaborate with other agencies

Filter & synthesize the information relevant to my job

Security breach = lost battles

Where is the next most likely terrorist activity going to take place?

Knowledge Management Similarities of the Corporate world versus Defense
additional defense requirements
Additional Defense Requirements
  • Compartmentalized and multi-level security
  • Satellite imagery analysis
  • Geo-spatial referenced data
  • Foreign language analysis
knowledge management scenarios
Knowledge Management Scenarios
  • Signals Intelligence (Commercial)
    • Ultimately be able to monitor multiple public information sources for “suspicious activity”
    • Automatically cue reports from private data sources
    • Data is mostly text
  • Intelligence Operations
    • Detect operational centers that the enemy uses
    • Signal data
  • Imagery Operations
    • Ultimately be able to monitor multiple public information sources for “suspicious activity”
    • Data is mostly satellite imagery
vendors
Vendors
  • Started with more than 200 products identified
    • Grows with each group meeting and conference attended
  • Focused attention on fifty-seven products
  • Products supplied by forty-three different vendors
  • Demonstrations and/or phone conferences with seventeen vendors
  • Products evaluated against functional requirements
requirement process
Requirement process

1.1.1.1

The natural language mining request input function allows the users to input a generic request that may require both data retrieval and data mining to be resolved. The actual data retrieval and data mining required will be resolved by the profiles maintain by the knowledge marting function.

vendor review
Vendor review
  • Technical functionality
  • Business model
  • Financial risk and stability
  • Cost
  • Compatibility
knowledge management challenges
No single end-to-end solution

Individual vendors provide only a 10-60% solution

Overlap in functionality

Limited API’s and modularity

Limited defense community oriented solutions (e-commerce)

Products change in internet time (they’ve already changed!)

Products are not mature

A true enterprise information and application portal is not yet available

Knowledge Management Challenges
capabilities
Portal - Customized to User/Mission (tools, presentation, etc.)

Access/Search

User driven requests against multiple databases of disparate format

Contextual retrieval of content

Collaboration

Dissemination (tasking, reports)

Knowledge transfer/process persistence

Application integration

Capabilities
portal server
Portal Server

Customized

web pages &

applications

Screen real-estate

Application

navigation

knowledge server
Knowledge Server

File Systems

Email

Relational Databases

Web Sites

customer benefits
Unified/personalized/consolidated view of information, tools, and assets

Ability to access distributed and heterogeneous data sources

Backward compatibility to existing data sources

Upward compatibility of future data sources

Ability to contextually search large volumes of data

Ability to capture both products and production process

Improved customer/analyst feedback and product refinement

Customer Benefits
value added by general dynamics
Internet/Intranet market understanding

KM domain knowledge

KM tool knowledge

Integration of KM tools into an end-to-end solution

Ongoing research and commitment

General Dynamics Branding

Customer & Community knowledge

SIGINT, IO, IMINT, MASINT, ELINT

NIMA, PHD, NSA, CIA

Intelligence community security approach

Value added by General Dynamics
slide28
Commercial

Build my empire

Defense

Build my information silo

What are the greatest hurdles plaguing the adoption of Knowledge Management in the Defense community as compared to commercial industry and how can they be overcome?

Culture and Security

multi-level security, inter/intra agency, coalition, separate “splinternets”

A few different levels, networks, customer access, partner access

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