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[email protected] Twitter: @Marco_Gianotten www.outsourcingperformance.nl www.ilovemyITdepartment.com. Uprising of IT users. Cyber crime. Cloud. A. CH OS. Consumerization. Complexity IT landscape. Too much bullshit. Forecast. Tiers. Usage . Paterns. Embrace it. Getting rogue.

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Presentation Transcript

[email protected]

Twitter: @Marco_Gianotten

www.outsourcingperformance.nl

www.ilovemyITdepartment.com

Uprising of IT users


Cyber crime

Cloud

A

CH OS

Consumerization

Complexity IT landscape



Forecast

Tiers

Usage

Paterns









Complexe harmonie

Too much M&Ms




Satisfied

Tolerated

Frustrated

0

T

F

Satisfied + Tolerated / 2

Apdex

0,xx

=

=

Total Samples

‘F’ word in service culture








Talk EBIT


“Data equity will be

as important as

brand equity.”




















Preventing chaos

Reactive

Proactive






Logon time

Response time

Availability

Utilization

=

Experience



../

Pagina 2

Cerebral bridge



Aim for the moon. If you miss, you may hit a star.”

twitter/Marco_Gianotten


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