Workers’ Compensation Colloquium May 1, 2003. Relevance of CAHPS® for Workers’ Compensation Medical Care. Donna Farley Senior Health Policy Analyst, RAND. Goal of Presentation.
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May 1, 2003
Senior Health Policy Analyst, RAND
To explore how customer satisfaction for worker’s compensation medical care can draw upon experiences with the Consumer Assessment of Health Plans (CAHPS)®.
Purpose: to provide consumers information on health plan and provider performance as judged by other consumers who used them.
Dimension: Courtesy, respect, and helpfulness of medical office staff
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How will information on consumer satisfaction (consumer assessment) be used for workers’ compensation medical care?
Many aspects of the CAHPS contents and lessons on implementation are relevant to this setting