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Library Signage: Point the Way, or Point of Failure?

Library Signage: Point the Way, or Point of Failure?. Nancy Kress University of Nevada, Las Vegas 7/13/09. Point the Way, or Point of Failure?. Wayfinding Maps & Signs. Wayfinding. Orientation to building/floor plan Find the book stacks Find the specific book. Maps & Signs. Directional

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Library Signage: Point the Way, or Point of Failure?

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  1. Library Signage: Point the Way, or Point of Failure? Nancy Kress University of Nevada, Las Vegas 7/13/09

  2. Point the Way, or Point of Failure?

  3. WayfindingMaps & Signs

  4. Wayfinding • Orientation to building/floor plan • Find the book stacks • Find the specific book

  5. Maps & Signs • Directional • Design concepts • Library signs

  6. Wayfinding Signs • Orientation-al • Directional • Identification

  7. University of Chicago Study • Lack of effective map and sign system • Problems with terminology • Difficulty reading call numbers

  8. FMEA:Failure Mode Effects & Analysis • Identify ALL failures in a design • Study the consequences of failure

  9. Failure • Who fails: the sign or the user?

  10. Wayfinding • search online catalog • record call number and location • identify floor and collection • find proper floor • locate proper shelving • identify correct shelf • find the book

  11. Orientation • Maps; “you are here” • Wayfinding process steps: • Record call number and location • Identify floor and collection

  12. Orientation Failure • Incomplete maps • Where am I in the building?

  13. Orientation Changes implemented • Maps created that illustrate entire building footprint

  14. Orientation Failure • Poorly placed maps

  15. Orientation Failure • Where am I?

  16. Orientation Changes implemented • Single, well placed sign

  17. Choice of RouteKeep on Track • Visual cues • User’s perspective • Information • Wayfinding Process Steps: • Find proper floor • Locate proper shelving

  18. Choice of RouteKeep on Track Failure • User’s perspective not considered

  19. Choice of RouteKeep on Track Changes implemented • User’s perspective considered • Clear visual cue that user is on track

  20. Choice of RouteKeep on Track Failure Changes implemented Eliminate visual clutter • Visual clutter

  21. Recognize Objective • Information clear and unambiguous • Avoid library lingo • Wayfinding process steps: • Identify correct shelf • Identify correct book

  22. Recognize Objective Failure • Unfamiliarity with Library of Congress call numbers

  23. Recognize Objective Failure • Terminology problems

  24. Recognize Objective Changes implemented • Consolidate multiple collection into one • Identify WHERE user is

  25. Conclusions Identify points along the route Clear design concepts Consider the user’s point of view

  26. References • Tatarka, A., Larsen, D., Olsen, T., & Kress, N. (2007). Wayfinding in the library: Usability testing of physical spaces. Proceedings of the Library Assessment Conference: Building Effective, Sustainable, Practical Assessment, Charlottesville, VA. • Links to both University of Chicago Wayfinding presentations can be found at the website for the ACRL Assessment Conferences: http://libraryassessment.org/archive/index.shtml

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