Effective communication
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Effective Communication. I-message and You-message. I-messages expresses your feelings or thoughts on a subject. It contains a specific behavior or event, the effect of the behavior or event on the person speaking, and the emotions that result. Example:

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Effective Communication

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Effective Communication


I-message and You-message

  • I-messages expresses your feelings or thoughts on a subject. It contains a specific behavior or event, the effect of the behavior or event on the person speaking, and the emotions that result.

  • Example:

    I am in a difficult situation because you didn’t return my book to me before class today.


You-message

  • Is a statement that blames or shames another person. A you-message puts down another person for what he or she has said or done, even if you don’t have the whole story about what happened.

  • Example:

    I can’t believe you forgot my book. You are so stupid! Can’t you do anything right?


Discuss how first impressions can be influenced by body language.

  • 1. How would you react to someone who strode toward you smiling, firmly shook your hand, and repeated your name when being introduced to you?

  • How would you react to someone who did not move, waved briefly, and then looked away when being introduced to you? Why?


Vocabularies:

Nonverbal communication

Is the use of actions rather than words to express thoughts and feelings. One form of nonverbal communication is body language.

Body language-is using facial expressions, hand and foot movement, touching, posture, and the presence or absence of eye contact to communicate.

Active listening occurs when a person lets others know that he or she heard ad understood what was said.


Verbal and Nonverbal Communication Styles

  • An aggressive communication style involves accusing, blaming, showing anger, and being uncompromising. People who communicate in this way often use you-messages.

  • A passive communication style involves withdrawing and holding back the showing of thoughts and feelings. People who communicate in this way may be shy or fearful.

  • An assertive communication style involves expressing thought and feelings in an honest and direct way while respecting the right of others. People who communicate in this way use I-message to express their needs and wants.


Homework:

  • Research about telephone and internet communication etiquette.

  • Print out your research and submit the work this Friday at room 210.


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