Effective Communication. I-message and You-message. I-messages expresses your feelings or thoughts on a subject. It contains a specific behavior or event, the effect of the behavior or event on the person speaking, and the emotions that result. Example:
I am in a difficult situation because you didn’t return my book to me before class today.
I can’t believe you forgot my book. You are so stupid! Can’t you do anything right?
Is the use of actions rather than words to express thoughts and feelings. One form of nonverbal communication is body language.
Body language-is using facial expressions, hand and foot movement, touching, posture, and the presence or absence of eye contact to communicate.
Active listening occurs when a person lets others know that he or she heard ad understood what was said.