Effective communication
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Effective Communication. I-message and You-message. I-messages expresses your feelings or thoughts on a subject. It contains a specific behavior or event, the effect of the behavior or event on the person speaking, and the emotions that result. Example:

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Effective Communication

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Effective communication

Effective Communication


I message and you message

I-message and You-message

  • I-messages expresses your feelings or thoughts on a subject. It contains a specific behavior or event, the effect of the behavior or event on the person speaking, and the emotions that result.

  • Example:

    I am in a difficult situation because you didn’t return my book to me before class today.


You message

You-message

  • Is a statement that blames or shames another person. A you-message puts down another person for what he or she has said or done, even if you don’t have the whole story about what happened.

  • Example:

    I can’t believe you forgot my book. You are so stupid! Can’t you do anything right?


Discuss how first impressions can be influenced by body language

Discuss how first impressions can be influenced by body language.

  • 1. How would you react to someone who strode toward you smiling, firmly shook your hand, and repeated your name when being introduced to you?

  • How would you react to someone who did not move, waved briefly, and then looked away when being introduced to you? Why?


Vocabularies

Vocabularies:

Nonverbal communication

Is the use of actions rather than words to express thoughts and feelings. One form of nonverbal communication is body language.

Body language-is using facial expressions, hand and foot movement, touching, posture, and the presence or absence of eye contact to communicate.

Active listening occurs when a person lets others know that he or she heard ad understood what was said.


Verbal and nonverbal communication styles

Verbal and Nonverbal Communication Styles

  • An aggressive communication style involves accusing, blaming, showing anger, and being uncompromising. People who communicate in this way often use you-messages.

  • A passive communication style involves withdrawing and holding back the showing of thoughts and feelings. People who communicate in this way may be shy or fearful.

  • An assertive communication style involves expressing thought and feelings in an honest and direct way while respecting the right of others. People who communicate in this way use I-message to express their needs and wants.


Homework

Homework:

  • Research about telephone and internet communication etiquette.

  • Print out your research and submit the work this Friday at room 210.


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