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LibQUAL+ at Leeds - one year on

Leeds University Library. LibQUAL+ at Leeds - one year on. Pippa Jones Head of Customer Services, Leeds University Library January 2007. One year on What have we learned about?. Planning the survey Monitoring progress Analysing the results Reporting Next steps. When? April 2006

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LibQUAL+ at Leeds - one year on

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  1. Leeds University Library LibQUAL+ at Leeds - one year on Pippa Jones Head of Customer Services, Leeds University Library January 2007

  2. One year on What have we learned about? • Planning the survey • Monitoring progress • Analysing the results • Reporting • Next steps

  3. When? April 2006 How? Library Survey Group What? 5 local questions? Who? Library staff Disciplines Planning the survey

  4. Disciplines Population and Respondents by customised discipline

  5. Going live • Mail box • Monitoring progress • Comments 865 respondents

  6. Analysing the results • Radar charts • Adequacy gaps • Frequency of library use – bar charts • Demographic data • Comments • Further analysis – 4 faculties

  7. Core questions summary All respondents – 2231 Ugrad – 1462 Postgrad – 504 Academic –183 Staff - 98 Library staff - 84

  8. Core questions - respondent type Undergraduate – 1462 Postgraduate – 504 Academic –183

  9. Most important services Highest mean desire 1. IC1 - Making electronic services available from home or office – all 2. IC2 - Library web site enabling me to find information on my own – 3rd UG, 4th PG and Acad 3. IC8 - Print and/or electronic journal collections I require for my work – 2nd Acad, 3rd PG, 6th UG 4. IC4 -The electronic information sources I need – 2nd PG, 3rd Acad 5. IC5 - Modern equipment that lets me easily access needed information – 4th UG, 6th PG 6. IC6 -Easy to use access tools that allow me to find things on my own – 5th UG, 6th PG, 5th Acad

  10. Reporting • Know your target audience: • Library Strategy Group - Strategic direction of service • Academic staff • - Managing expectations • Students - Operational issues • Library staff • - Opportunity to thank

  11. Benchmarking SCONUL libraries Leeds University Library

  12. What next? • Action plan – in process • 2 year planning cycle • LibQual+ survey every year • Further investigations: • - opening hours • - electronic resources • - library premises plan

  13. Any questions? • Contact : • Pippa Jones, Leeds University Library • p.f.jones@leeds.ac.uk

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