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GlobalWare Big League Users Group. Turbulent Times. Global Economic Recession hit travel industry hard Market shifting developments / trends forcibly impacting the landscape Pressure on organizations for rapid action in implementing promotions, understanding trends, and analyzing data
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Turbulent Times • Global Economic Recession hit travel industry hard • Market shifting developments / trends forcibly impacting the landscape • Pressure on organizations for rapid action in implementing promotions, understanding trends, and analyzing data • Travel industry has never been static business environment • past 24 months - doing more, with less, and doing it faster
Fundamental Trends • Proliferation of social media web sites and impact on travelers selections • Travelers became hypersensitive to value • Increased demand from leisure travelers (who have a new importance as corporate travel lags) on hotels to create value and web sites to describe and sell their services • Globalization • New demographics / target audiences
Did you Know? Every month , more than 1 million new Internet Domains are created There are over 17 billion electronic devices connected to the Internet – that’s more than doubled the world’s population There are more than 31 billion Google searches each month There are more than 195 million Twitter users on the planet Facebook is about to surpass Amazon as the largest on-line store Currently there are 20 million Facebook apps installed every day
Challenges Content fragmentation – disaggregation of travel content across multiple distribution platforms is testing TMC’s to provide relevant, travel choices and services at best possible rates Pricing Complexity – changing pricing and business models are contributing to additional complexity and a lack of transparency Ubiquity of information – TMC’s no longer corner the market on access to travel information. Internet leveled playing field, but rise of smart-phone and the adoption of these devices by business travelers, has put access to travel content and related information in their hands Business traveler behavior changes – adoption of Web 2.0 and 3.0 technologies has altered both workplace & personal habits. Business traveler are constantly connected to their social networks and stay current with personal and business interests via real time information channels
Opportunity to Invent the Future The return to prosperity will only be achieved through thinking & acting differently with renewed business processes. It is clear that companies in the travel / hospitality industry cannot address the challenges we face without functionally complete, high powered and outstanding reliable information technology All businesses need to modify their view of what they can control and what they cannot… gone are the days “if they can’t control it they don’t want to deal with it
Trends in the Travel Industry • In the face of extended declines in demand for business travel, the industry is going through unprecedented restructuring of relationships and service levels • The economic situation puts a spotlight on the value CTS provides:
CTS Plays A Central Role In A New Value Chain Travel Management Companies Collect More Commissions Win More Business Businesses that invest in travel Hotels
About CTS An expert in hotel booking, reconciliation and resolution services 20 years in the business Recovered more than $70 million in hotel commissions, so far… We work with 35 of the top 50 TMCs We have relationships with 5,000 hotels globally Frequently, the commissions we help to collect more than offset the cost of our services CTS can assist you with all commissionable data, including car, cruise and tour
Strategic Partnership • ECS proprietary mid-office “snap shot” – Fully intergraded end-to-end solution • Program compatible on all GDS’ – GLOBALLY • Captures 20% more bookings • Incremental ROI & unparalleled data integrity • We are now one the largest commission recovery companies in the world with the addition of BCD and CWT to our ranks.
We bring transparency and accuracy to the often vague and ambiguous world of hotel bookings and reconciliation.
We Provide Dynamic Reporting • Realtime data includes: • Commission Payment Analysis: illustrates time & probability of payment • Outstanding Bookings: snap-shot of outstanding bookings for a period of time • Net Commissions received by Acct. & Agent: report applies net amount of commission received to proper customer and agent
Chain Code Report Detailed “side by side” brand comparison Illustrates which hotels pay faster and most often Great negotiation tool with all hotels to secure better rates & pay terms
Account Report • Analysis on criteria such as Account Performance • All reports have drop-down capabilities – providing the details associated with the analysis • Provide transparency for revenue sharing agreements • Readily accessible scanned check images and pay dates provides necessary audit trail
Becoming a Leader in Leisure • We built our business with corporate - learned our processes, systems, infrastructure and have upgraded our systems to handle this emergent profitable travel segment • We were asked by key players in the leisure segment i.e. T-Zell & AMEXPLAT - to apply what we do best to make TMC’s in the leisure industry better at what they do everyday…… • CTS is dedicated to creating points of difference - giving customers a competitive advantage with a commitment to driving bottom-line business results
Creating Points of Differentiation • On-line Pay-Portal - designed to improve the efficiency & cost effectiveness of commission payments for hotels and permits properties fingertip access to all hotel bookings and payment information • Hotel normalization – removing the complexity from hotel bookings by developing a worldwide database of hotels that normalizes all hotel reservations into a standard name and proper chain code identification which is essential in resolving non-commissionable bookings faster and more efficient • Utilize our vast database & Consult - zeroing in on traveler decision making and spending patterns as it relates to the booking process. Drive revenue streams of advertisements targeting hotels, restaurants, Amazon.com, etc.
Why TMC’s Should not be in the Commissions Resolution Business • TMC’s investment of money, time and personnel should be focused on offering more services to their clients at more competitive pricing • CTS has the infrastructure to do it faster, more efficiently and cheaper • Why wouldn’t you have “technology” scale your business CTS resolves and collects 94% of all inquiries sent out
The CTS Advantage A committed partner who creates a point of difference that gives you a competitive advantage with a commitment to driving bottom -line business results.
