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Department of Course Production. What does our department do?.
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What does our department do? In Course Production we work closely with Faculty Chair, Instructional Designers, and Graphic Designers to develop and produce the courses and assessments that are distributed to students. We also provide assistance to both internal and external customers in troubleshooting issues that may arise with accessibility or maintenance of the courses and assessments that are active. Our department is divided into three teams in order to organize and manage the flow of course production. These teams include: • Pre/Post Production • Content • Assessment
Responsibilities of the Pre/Post Production Team Pre-Production Post-Production Sends out final approval notices/follow ups on completed courses and ensures courses are available through RioLearn for student/Adjunct Faculty to access. • Obtains course content/assessment documentation from Instructional Design for development and organizes data that is distributed to the appropriate teams.
Responsibilities of the Content Team • Produces and maintains course material that is accessible through RioLearn. • Ensures the quality of content through proofreading, problem solving, and troubleshooting course content. • Interacts with the Pre/Post Production Team, Assessment Team and Instruction Design to obtain any missing information or present any questions that may arise related to course consistency and quality.
Responsibilities of the Assessment Team • Produces and maintains online assessments that are accessible through RioLearn. • Ensures that all questions, assessments and grading rubrics are accurately structured. • Interact with the Pre/Post Production Team, Content Team and Instruction Design to obtain any missing information or present any questions that may arise related to course assessment consistency and quality.
Help Desk Responsibilities The entire department is responsible for managing the Help Desk tickets that are received from both internal and external customers. The responsibilities include: • Consistently checks Help Desk requests. • Assists with problem solving and troubleshooting complex issues and provides quality assurance for course content and assessments. • Ensures that the internal/external customer’s needs have been met.
Our Location: Rio Salado Hohokam 1480 S Hohokam Dr. 1st Floor
What’s New in Our Department? • We develop over 60 new courses every Flex Start date. • We have members on all of the RioLearn SMEGs. • Our Course Lifecycle has been nominated for an AQA award. • We are currently in the process of enhancing our training process and collecting data for a Knowledgebase web page for our department to refer to.
Example of Customer Astonishment A member of our department has built a tool, the Lifecycle, in SharePoint that has allowed us to keep track of the course development process of all courses and has provided proficient data to track the progress of the courses. The Lifecycle has helped us to organize data and has allowed Instructional Designers, Graphic Designers and Course Production to exchange data, stay informed of changes and check the course development status. This tool has been extremely effective for not only our department but for other departments as well. The Lifecycle has recently been nominated for an AQA award based on the positive impact it has had in tracking the production of the courses that are offered at Rio Salado College.
