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Lync Server Notes from the Field And More…

Wesley Backelant Technology Advisor BI. Lync Server Notes from the Field And More…. Ilse Van Criekinge Technology Advisor UC. Ilse Van Criekinge. Technology Advisor Core UC Microsoft Belux http://blogs.technet.com/ilvancri ilvancri@microsoft.com @ ivcrieki.

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Lync Server Notes from the Field And More…

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  1. Wesley Backelant Technology Advisor BI Lync Server Notes from the Field And More… Ilse Van Criekinge Technology Advisor UC

  2. Ilse Van Criekinge Technology Advisor Core UC Microsoft Belux http://blogs.technet.com/ilvancri ilvancri@microsoft.com @ivcrieki Wesley Backelant Technology Advisor Core BI Microsoft Belux http://blogs.msdn.com/wesleyb wesback@microsoft.com @wesleybackelant

  3. Agenda • Introduction • On Premises – Online • Lync = Puzzle • Tools? • Monitoring

  4. Future of Communications Communications Today InstantMessaging (IM) Video Conferencing Web Conferencing E-mail and Calendaring AudioConferencing Voice Mail Telephony InstantMessaging Telephony and Voice Mail Unified Conferencing: Audio, Video, Web E-mail andCalendaring User Experience User Experience User Experience User Experience User Experience User Experience User Experience Unified Inbox & Presence Authentication Administration Storage Compliance Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage Authentication Administration Storage On-Premises Hybrid In the Cloud

  5. Agenda • Introduction • On Premises – Online • Lync = Puzzle • Tools? • Monitoring

  6. BRINGING TOGETHER CLOUD VERSIONS OF OUR MOST TRUSTED COMMUNICATIONS AND COLLABORATION PRODUCTS WITH THE LATEST VERSION OF OUR DESKTOP SUITE FOR BUSINESSES OF ALL SIZES.

  7. Microsoft LyncOnline - Capability Overview Instant Messaging Online Meetings Voice (Dial Tone) Telephony Infrastructure √ √ N/A Later Lync Online (Cloud) √ √ √ √ Lync Server (On-premises) Lync user can only be ‘homed’ on-premises or online (can’t split IM/meetings/voice)

  8. Integration Possibilities Presence integration = OOF messages in Lync, calendar-based presence status, embedded presence in Outlook and Office Presence integration = embedded presence and click-to-communicate in SharePoint sites

  9. Agenda • Introduction • On Premises – Online • Lync = Puzzle • Tools? • Monitoring

  10. Introducing Lync Internet • IM/Presence (multiparty) • Pc-Pc Audio Conferencing • Pc-Pc Video Conferencing PSTN IM/Presence Conferencing

  11. Intro Lync Remote Access Internet • Remote Users • Federation • PIC • Anonymous Users PSTN Anywhere / Anytime IM/Presence Conferencing

  12. Enterprise Voice – Option 1 Internet Sip Trunk Provider PSTN Anywhere / Anytime IM/Presence Conferencing Enterprise Voice

  13. Enterprise Voice – Option 2 Internet PSTN Anywhere / Anytime IM/Presence Conferencing Enterprise Voice

  14. Enterprise Voice – Option 3 Internet PSTN Anywhere / Anytime IM/Presence Conferencing Enterprise Voice

  15. Adding Lync as You Need Internet Archiving Monitoring GroupChat Sip Trunk Provider PSTN Anywhere / Anytime IM/Presence Conferencing Enterprise Voice

  16. Supported Topology…

  17. Standard or Enterprise • Supported number of users (5,000) • High Availability • Move from Standard to Enterprise = Move users • Database used: • Standard Edition ships with, installs, and uses SQL Server 2008 Express Edition (64-bit) • Enterprise Edition: SQL Server 2008 SP1, 2005 SP3 (64-bit) or 2008 R2

  18. Lync Server Databases • Central Management Store = Xds • Pool Configuration Store • Rtc • Rtcdyn • Rtcab1 • Application Store • Cpsdyn • Rgsdyn • Rgsconfig • Location Store = Lis

  19. Standard or Enterprise rtclocal Replica xds rtclocal Replica xds rtclocal Replica xds rtc Master xds Others* rtc Others*

  20. Lync 2010 Resiliency Architecture • Registrar Component • Registration and Routing • Each registrar has its SQL Express DB • User Services Component • Presence & Conferencing • Registrar and User Services are collocated in same physical Front End in the DC • All user end points register with same registrar • Users are load balanced by Registrars using a Distributed Hash Algorithm • Registrar can be installed in remote locations User Services Component (Presence & Conferencing) Registrar Component Registration & Routing Lync 2010 Lync Server 2010 IP Phone User’s Desktop

  21. Lync 2010 Resiliency Architecture Data Center - EE Pool 1 Presence Conferencing AD & DNS Registrar (Registration & Routing) Bob’s Primary Registrar & User Services:EE Pool 1 Alice’s Primary Registrar & User Services:EE Pool 2 Data Center - EE Pool 2 Branch Office Presence Conferencing Registrar AD & DNS Registrar (Registration & Routing) Survivable Branch Appliance Backup Registrar Pool Joe’s Primary Registrar: SBA User Services:EE Pool 1

  22. Agenda • Introduction • On Premises – Online • Lync = Puzzle • Tools? • Monitoring

  23. Remote Connectivity Analyzer https://www.testocsconnectivity.com/

  24. Lync 2010 Capacity Calculator • A spreadsheet for calculating a user’s hardware requirements based on information about users and traffic. http://www.microsoft.com/download/en/details.aspx?id=12295

  25. Lync 2010 Bandwidth Calculator • A Microsoft Excel spreadsheet that calculates WAN bandwidth requirements for a Lync Server deployment based on administrator-specified user profiles and network information. http://www.microsoft.com/download/en/details.aspx?id=19011

  26. UK Forrester Lync ROI Calculator • https://partner.microsoft.com/uk/40043916

  27. Agenda • Introduction • On Premises – Online • Lync = Puzzle • Tools? • Monitoring

  28. Monitoring Server • Monitoring Server captures both call detail record (CDR) and Monitoring Server data, which incorporates file transfer, application sharing, and remote assistance • Instant Messaging archiving is solely covered in Archiving Server

  29. Monitoring Server Overview • Works with both Standard Edition or Enterprise Edition Pool (any supported topology) • Requires SQL client tools on Monitoring server, if SQL database is on another server • Microsoft Systems Center Operations Manager (SCOM) infrastructure is desirable • SQL Server reporting Services (for detailed reports)

  30. Step 1. Topology Builder

  31. Step 2. Installation

  32. Step 3. Deploy Reports

  33. Key Metrics Per Call • SIP Session data: • Endpoint IP address/mask • Inside/outside user flag • ICE Connectivity Path • Codec(s) • Network connectivity information • Wired vs. WiFi • Link speed • VPN or not • Bandwidth restrictions applied • Packets/Packet loss rate • Jitter/Round Trip Time • Latency • Burst • PSTN • Mediation Server to gateway leg reporting • Video Quality Metrics • Capture/Render device • Noise Level/Signal Level • Echo metrics for the client • Speech/signal and noise metrics • for the client • Device CPU • MAC address • Audio Metrics • Listening MOS • Sending MOS • Network MOS/Network MOS Degradation • User Diagnostics • Audio Healer metrics

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