Enhancing the skill set of a specialised workforce – Supporting Members of the Stolen Generation

1. Enhancing the skill set of a specialised workforce – Supporting Members of the Stolen Generation Alana Rossmann Vocational Educator & Assessor Aboriginal Health College 1

2. Certificate IV in Stolen Generation’s Family Research and Case Management – Pilot Course 1

3. Aboriginal Health College • The Aboriginal Health College of the Aboriginal Health and Medical Research Council of NSW were in 2012 successful in gaining the tender from AIATSIS to run the pilot course for the Certificate IV in Stolen Generations Family Research and Case Management • Has been successful to get the course on scope and will be running once pilot is finished 1

4. Development • The program was developed using a collaborative approach involving members of the National Link - Up Advisory Reference Group, the Australian institute of Aboriginal and Torres Strait Islander Studies, and CIT Solutions. • Organisations involved • Link Up NSW • Yorgum • NunnkuwarrinYunti of South Australia • Kimberly Stolen Generation's • NT Stolen Generations • Link Up QLD Aboriginal Corporation • AIATSIS • CIT Solutions

5. Context The Certificate IV in Stolen Generations Family Research and Case Management is delivered over a six to twelve month period using a blended approach following McCall, Eichinger and Lombardo’s 70/20/10 model (2000). This model states that 70% of learning occurs from real life and on-the job experiences, tasks and problem solving; 20% from feedback and from observing and working with role models and 10% from formal training. 1

6. Units Of Competency 1

7. Course Participants • Link – Up NSW • Kim Foley • Amanda Hansen • Shiva Goundan • Delissa Curry • Link – Up QLD • Dwayne Pierce • William Conlon • AIATSIS • Narelle Rivers • Judith Armstrong • KayainnieDenigan • Griffith AMS • Stephen Collins 1

8. Pillar 1 • Social and Emotional Wellbeing • Work effectively with Aboriginal and Torres Strait Islander people • Work effectively in social and emotional wellbeing • Contribute to WHS processes • Deal with conflict 1

9. Pillar 2 • Family Research • Assist customers to access information • Obtain information from external or networked sources • Search library and information databases • Research and analyse information to meet customer needs • TROVE • Find and Connect • BDM • AIATSIS Dawn and New Dawn

10. Pillar 3 • Case Management • Monitor and maintain records in an online environment • use targeted communication skills to build relationships • Advocate for clients • Reflect on and improve own professional practice • carry out complex project activities

11. Localisation of Content Local Reference Group Link – Up NSW Link – Up QLD AHMRC SEWB WSU QHAIC SEWB WSU VACCHO SEWB WSU Cootamundra Girls Home Kinchela Boys Home Aboriginal Affairs Family Records Unit NSW SEWB Workforce Victorian SEWB Workforce Queensland State Library AIATSIS

12. Evaluation Data 80% of participants said the course was relevant to their role 90% of participant's said that the skills and knowledge learnt will help them to support Stolen Generation clients more holistically 100% of participant's said they would strongly recommend the course to others

13. Future Directions • A more quality evaluation process including the role out of 2 more pilot courses • SEWB AOD MH Workforce • Community For further information contact Alana Rossmann Arossmann@ahc.edu.au Aboriginal Health College / Aboriginal Health and Medical Research Council of NSW 9212 4777