Communication Assistant
This presentation is the property of its rightful owner.
Sponsored Links
1 / 29

Communication Assistant (CA) For NCP500/1000 Supervisor Function (KX-NCS2301) PowerPoint PPT Presentation


  • 63 Views
  • Uploaded on
  • Presentation posted in: General

Communication Assistant (CA) For NCP500/1000 Supervisor Function (KX-NCS2301). Panasonic Communications CO.,LTD. 1. 00’10. “. CA Supervisor Function (Concept).

Download Presentation

Communication Assistant (CA) For NCP500/1000 Supervisor Function (KX-NCS2301)

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript


Communication assistant ca for ncp500 1000 supervisor function kx ncs2301

Communication Assistant (CA)

For NCP500/1000

Supervisor Function

(KX-NCS2301)

Panasonic Communications CO.,LTD.


Communication assistant ca for ncp500 1000 supervisor function kx ncs2301

1

00’10

CA Supervisor Function (Concept)

Log in to CA in supervisor mode, we can monitor the status of ICD-Groups, listen in on conversations, take over calls, and perform other supervisory functions.

Listen-In

Busy Override

Take Over

Call Control

ICD-G

Log-Out

Log-In

Supervisor

Member-1

Member-2

Member-3

Member-4

-1

Remote Log-In/Out control

Call Report

Monitor

Member Status

Report


Communication assistant ca for ncp500 1000 supervisor function kx ncs2301

CA Supervisor Function (Main Menu)

ICD Group

Monitor

Member

Status

Ext. Status

- Member Control

- Call Control

Call Report


Communication assistant ca for ncp500 1000 supervisor function kx ncs2301

CA Supervisor Function (Programming)

CA Supervisor Extension number has to assigned.

CA Supervisor Extension does not need to be a member of ICD-Group.


Communication assistant ca for ncp500 1000 supervisor function kx ncs2301

CA Supervisor Function (Activation Key) -1

To enable CA Supervisor Function, we need CA-Supervisor licenses (activation keys).

CA-Supervisor activation key: KX-NCS2301 (1user)

Max. 4 KX-NCS2301 can be installed in NCP500/1000.

MemberSupervisor

ICD-G-1101/102201

ICD-G-2103/104202

ICD-G-3105/106203

ICD-G-4107/108204

NCS2301-1

NCS2301-2

NCS2301-3

NCS2301-4

ICD-G-1

ICD-G-2

ICD-G-3

ICD-G-4

CA Supervisor

CA Supervisor

CA Supervisor

CA Supervisor


Communication assistant ca for ncp500 1000 supervisor function kx ncs2301

CA Supervisor Function (Activation Key) -2

The following is possible (one KX-NCS2301 monitor multi ICD-Group)

MemberSupervisor

ICD-G-1101/102201

ICD-G-2103/104201

ICD-G-3105/106201

ICD-G-4107/108201

NCS2301-1

ICD-G-1

ICD-G-2

ICD-G-3

ICD-G-4

CA Supervisor (Ext.201)


Communication assistant ca for ncp500 1000 supervisor function kx ncs2301

CA Supervisor Function (Log in) -1

CA Setting up.

User Login

1- Select

NB:

If a user wish to change the CA user mode after installation, please un-install the CA from the PC and re-install the CA again.


Communication assistant ca for ncp500 1000 supervisor function kx ncs2301

CA Supervisor Function (Log in) -2

If we do not program supervisor extension in PBX programming and try to CA log in, the following message is displayed.

CA Pro or CA Basic log in

If no activation key (KX-NCS2301) in the NCP, or CA supervisor activation key are taken by another CA supervisor.

CA Pro or CA Basic log in


Communication assistant ca for ncp500 1000 supervisor function kx ncs2301

CA Supervisor Function (Main Menu) -1

Function is the same as CA Pro.


Communication assistant ca for ncp500 1000 supervisor function kx ncs2301

CA Supervisor Function (Main Menu) -2

ICD Group

Monitor

Member Status

Ext. Status

CA Supervisor Functions

Call Report

- Member Control

- Call Control


Communication assistant ca for ncp500 1000 supervisor function kx ncs2301

CA Supervisor Function (Select Group)

Group Selection

Pull down and select an ICD-Group


Communication assistant ca for ncp500 1000 supervisor function kx ncs2301

CA Supervisor Function (Extension Status)

Extension Status

The presence status is the same as CA Pro.

Two Options

All Extensions

Only ICD-G member

All Extensions

Log-In/Out Status


Communication assistant ca for ncp500 1000 supervisor function kx ncs2301

CA Supervisor Function (Log In/Out Control)

Member Control (Log-in/Log-out)

Operation

Highlight a log-out ICD-G member → Click “Log-in” → The member goes to “Log-in” mode.

Highlight a log-in ICD-G member → Click “Log-out” → The member goes to “Log-out” mode.

Log-Out Status

Log-In Status


Communication assistant ca for ncp500 1000 supervisor function kx ncs2301

CA Supervisor Function (Call-Control) -1

Condition for Call-Control

If we want to use the following features, we have to select the “Display only ICD Group Member”


Communication assistant ca for ncp500 1000 supervisor function kx ncs2301

CA Supervisor Function (Call-Control) -2

Call Control (Redirect)

Operation

A call arrives at an extension → Highlight the extension → “Redirect” icon goes to “Active” mode → Click the icon →

Select destination

NB:

The Redirect function works direct call to the extension.

The Redirect function does not work to ICD-Group calls.

Click


Communication assistant ca for ncp500 1000 supervisor function kx ncs2301

CA Supervisor Function (Call-Control) -3

Call Control (Listen-In/Busy Override/Take Over)

Operation

Highlight an extension (taking call)→ “Listen-In” icon goes to “Active” mode → Click the icon →Secret Busy Override

Highlight an extension (taking call)→ “Busy Override” icon goes to “Active” mode → Click the icon →Busy Override

Highlight an extension (taking call)→ “Take Over” icon goes to “Active” mode → Click the icon →We can take over the call


Communication assistant ca for ncp500 1000 supervisor function kx ncs2301

01’00

0

0

1

1

1

00’00

00’00

00’10

00’10

CA Supervisor Function (Call Monitor) -1

Call Monitor

We can see the current waiting status

Current Longest Waiting Time

Current Waiting Call

Call Monitor (Advanced Setting)

We can modify the display.

E.g.

By Waiting Time

00’30

2

By Waiting calls


Communication assistant ca for ncp500 1000 supervisor function kx ncs2301

CA Supervisor Function (Call Monitor) -2

Call Monitor (Advanced Setting)

We can modify the display.

Determine number of waiting calls/Time, to change the Font Color and the Background Color.


Communication assistant ca for ncp500 1000 supervisor function kx ncs2301

CA Supervisor Function (Call Monitor) -3

Call Monitor (Advanced Setting: Current Waiting Call)


Communication assistant ca for ncp500 1000 supervisor function kx ncs2301

CA Supervisor Function (Call Monitor) -4

Call Monitor (Advanced Setting: Current Longest Waiting Time)


Communication assistant ca for ncp500 1000 supervisor function kx ncs2301

CA Supervisor Function (Member Status)

We can see the selected current ICD-Group member real time status.

Member Status

No other optional Items.


Communication assistant ca for ncp500 1000 supervisor function kx ncs2301

CA Supervisor Function (Call Report) -1

We can see the selected ICD-Group Call Report (Not Automatic Up dated) .

Call Report


Communication assistant ca for ncp500 1000 supervisor function kx ncs2301

CA Supervisor Function (Call Report) -2

Report Start Date/Time

Call Report

The caller disconnects the line.

ICD-Group

OVF-Destination

Ring

Incoming calls

External

Internal

Queue

OVF

A Picked up call is handled as an answered call.


Communication assistant ca for ncp500 1000 supervisor function kx ncs2301

CA Supervisor Function (Call Report) -3

Call Report (How to refresh)

Previous

After refreshed


Communication assistant ca for ncp500 1000 supervisor function kx ncs2301

CA Supervisor Function (Call Report) -4

Call Report (Clear Report)

Previous

Clear Date/Time

After Cleared

The CA Call Report function does not support data save function.


Communication assistant ca for ncp500 1000 supervisor function kx ncs2301

CA Supervisor Function (Manual Dialing)

CA Supervisor Menu

CA Pro Menu

Please use

- Dial from Contact List

- Copy and Dial function

No Manual Dialing Menu


Communication assistant ca for ncp500 1000 supervisor function kx ncs2301

CA Supervisor Function (Contact Option)

CA Supervisor Menu

CA Pro Menu

How to use the CA contact option ?

1- Highlight

2- Click


Communication assistant ca for ncp500 1000 supervisor function kx ncs2301

CA Supervisor Function (Comparison)

Feature Difference from PA Status


Communication assistant ca for ncp500 1000 supervisor function kx ncs2301

CA Supervisor Function (Practice)

ISDN Ext.200

Ext.601

Ext.101

ISDN Loop Back

CO-1 DIL to Ext.601

Ext.102

OVF

Ext.103

Ext.104

External call

Ext.103 calls Ext.200

Ext.102 answers


  • Login