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Better Return to Work Outcomes –case studies

Better Return to Work Outcomes –case studies. BETTER RETURN TO WORK OUTCOMES. THREE ELEMENTS Technical Skills Resources Communication Skills. BETTER RETURN TO WORK OUTCOMES. THREE ELEMENTS Technical Skills Resources Communication Skills. BETTER RETURN TO WORK OUTCOMES.

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Better Return to Work Outcomes –case studies

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  1. Better Return to Work Outcomes –case studies

  2. BETTER RETURN TO WORK OUTCOMES THREE ELEMENTS • Technical Skills • Resources • Communication Skills

  3. BETTER RETURN TO WORK OUTCOMES THREE ELEMENTS • Technical Skills • Resources • Communication Skills

  4. BETTER RETURN TO WORK OUTCOMES Technical Skills • Knowing your role • Knowledge of the legislation • How to apply legislation • Managing rehabilitation providers • Documentation

  5. BETTER RETURN TO WORK OUTCOMES Resources Knowing, accessing and using effectively • HR/EAP • Rehabilitation management system • Your manager • Comcare – IMAS; CSO (Service Delivery); CIS; Education • Comcare Publications and Internet • Rehabilitation Providers • General Practitioner • Private service – training, contract case managers

  6. BETTER RETURN TO WORK OUTCOMES Communication • Establishing rapport and trust • Listening skills • Negotiation skills • Influencing skills • Conflict resolution skills • Having difficult conversations • Relationship management

  7. CASE STUDIES Case One Mr X • 28 yo • Panic disorder • Difficulties with supervisor • Difficulty identifying suitable duties

  8. CASE STUDIES Case Two Ms Z • 51yo • Chronic Fatigue Syndrome following a virus • Senior manager • High NWE • Involuntary redundancy

  9. CASE STUDIES Case Three Ms Y • Injured right shoulder • No suitable duties identified for 14 months • Mis-communication about duties • Relationship breakdown with RCM and agency

  10. CASE STUDIES Case Four Mr U • 38 yo • Back strain • Early intervention • Consultation with all stakeholders • Non-compliance • Rejected at AAT – delegation and Part III s37 3.a-h

  11. GOOD NEWS STORIES WE WANT TO HEAR THEM!! imas.help@comcare.gov.au

  12. TIPS FORBETTER RETURN TO WORK OUTCOMES • Contact the injured worker as soon as possible • Stay in touch • Be flexible to encourage early return to work • Support supervisors to manage return to work • Involve the worker • Involve the GP • Fair and non-adversarial • Rehabilitation management system • Review your systems regularly

  13. Better Return to Work Outcomes Your actions can change someone’s life for the better

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