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Collective Synergy Partnership (CSP)

Group Members:. · Chan Jin Chzi Rebecca (051835Z) · Lim Hong Da (051532H) · Thng Xiang Sheng (053860B) · Yap Yong Quan Kelvin (052850G). Collective Synergy Partnership (CSP). Collective Synergy Partnership (CSP). Who are we?. We are an E-Merchants Group A collective of online Merchants.

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Collective Synergy Partnership (CSP)

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  1. Group Members: ·Chan Jin Chzi Rebecca (051835Z) ·Lim Hong Da (051532H) ·Thng Xiang Sheng (053860B) ·Yap Yong Quan Kelvin (052850G) Collective Synergy Partnership (CSP)

  2. Collective Synergy Partnership (CSP) Who are we? We are an E-Merchants Group A collective of online Merchants CSP Partnership Synergy Collective

  3. CSP Collective Synergy Partnership (CSP) What we do? We help Merchants work together Merchant Merchant Merchant Merchant Merchant Merchant Merchant

  4. Operating Costs Revenue Collective Synergy Partnership (CSP) $ Why we do so? Help Merchants to $ Merchant Merchant Merchant CSP Merchant Merchant Merchant Merchant

  5. Satisfy Customers Collective Synergy Partnership (CSP) Improve Security Why we do so? Help Merchants to Merchant Merchant Merchant CSP Merchant Merchant Merchant Merchant

  6. Collective Synergy Partnership (CSP) How we do so? • CSP Account • Joint Rewards System • Online Payment Gateway • Delivery Partnership System 10 SYSTEMS $ • Collective Product Catalogues • Financial Data Analysis • Communal Advertising Structure • News Feed • Merchant Locator • Hardware Validation System

  7. Customer Registers an account Registers another account Registers another account again Registers another account again FED UP with registering accounts CSP Account Conventional Way Frustration Meter: Merchant 7 Merchant 6 Merchant 1 Merchant 2 Merchant 5 Merchant 4 Merchant 3

  8. Customer registers a CSP account Customer logins with CSP Account Customer logins with CSP Account Stored in CSP Database CSP returns Customer’s CSP Account details Merchant requests Customer’s CSP Account details Merchant requests Customer’s CSP Account details CSP returns Customer’s CSP Account details CSP Account CSP Account Way Merchant 1 Merchant 3 CSP Merchant 2

  9. Satisfy Customers Satisfy Merchants • Saves Customer hassle of creating many accounts on various Merchants sites • Encourages them to shop on CSP Merchants’ sites which share only one account CSP Account Benefits • Transaction records are stored in our logs, which prevents repudiation issues between Merchants, Customers or Credit Card Companies

  10. Collective Synergy Partnership (CSP) How we do so? • CSP Account • Joint Rewards System • Online Payment Gateway • Delivery Partnership System 10 SYSTEMS $ • Collective Product Catalogues • Financial Data Analysis • Communal Advertising Structure • News Feed • Merchant Locator • Hardware Validation System

  11. CSP Account No. CSP Account No. Credit Card Number Credit Card Number Transaction Amount Joint Rewards System How it works CSP Merchant Gaining Points

  12. Joint Rewards System How it works CSP Account No. Credit Card Number CSP Account No. CSP Merchant Credit Card Number Transaction Amount Gaining Points

  13. Joint Rewards System How it works CSP Account No. Credit Card Number CSP Account No. CSP Merchant Credit Card Number Transaction Amount Gaining Points

  14. +10 Points $100 Joint Rewards System How it works CSP Reward Points Database CSP Account No. CSP Account No. Reward Points Credit Card Number 100 1000 94321001 94321002 94321002 CSP 12 22 Merchant Transaction Amount $10 = 1 Point Gaining Points

  15. CSP Account No. CSP Account No. Combined List Combined List Returnslists of Rewards< 60 Points Requests forlists of Rewards< 60 Points Chosen Reward Chosen Reward Joint Rewards System How it works Check databasefor customer’s current points CSP Combines List Merchant 1 60 Points Merchant 3 Merchant 2 Merchant 4 Redeeming Points

  16. Delivery Partnership System Deposits Reward Cost into Merchant’s account Sends Customer’sDelivery Address Sends Merchant’sCollection Address Informs Merchant ofReward Redemption & Collection details Joint Rewards System If Reward is physical goods How it works DeliveryCompany CSP Bank Merchant 1 Merchant 3 Merchant 2 Merchant 4 Redeeming Points

  17. Deposits Reward Cost into Merchant’s account Sends URL ofdigital content Sends URL of digital content Sends URL ofdigital content Informs Merchant ofReward Redemption Customer Joint Rewards System Reward is downloadable digital content or digital voucher code What if Merchant 1 CSP Bank Merchant 3 Merchant 2 Merchant 4 Redeeming Points

  18. Deposits Reward Cost into Merchant’s account Logins with CSPUsername & Password Various Merchantssend Rewards lists Sends digitalvoucher code Successful AuthenticationResponse Sends consolidatedRewards list Forwards digitalvoucher code Retrieves Rewardsfrom Merchants Informs Merchant ofReward Redemption Requests to view Rewards List Chooses Rewards to redeem Joint Rewards System Solution: What if Reward is digital voucher code What if Use our mobile application on their mobile device and wants to use digital voucher code? Customer is at a Merchant’s Retail Store Consolidates Rewards into one list Merchant 1 CSP Bank Merchant 3 Merchant 2 Merchant 4 Redeeming Points Customer

  19. Forwards DENY response Forwards DENY response DENY response Informs Merchant ofReward Redemption Joint Rewards System Reward Redemption DENIED What if CSP Merchant 1 Merchant 3 Merchant 2 Merchant 4 Redeeming Points

  20. CSP Account No. CSP Account No. INEFFICIENT Combined List Combined List Returnslists of Rewards< 60 Points Requests forlists of Rewards< 60 Points Joint Rewards System RECAP Check databasefor customer’s current points CSP Merchant 1 (60 Points) Combines List Waste of time Waste of resources Merchant 3 Merchant 2 Merchant 4 Redeeming Points

  21. CSP Account No. CSP Account No. Combined List Combined List Check cache for combinedlist of Rewards< 60 Points Joint Rewards System Cache System How it works Check databasefor customer’s current points CSP Merchant 1 60 Points Redeeming Points

  22. Requests forlists of availableRewards Returns listsof availableRewards More Efficient Joint Rewards System Cache System How it works CSP Cache > Combines List > Stores list in cache Once a day Merchant 3 Merchant 2 Merchant 4 Redeeming Points

  23. Collective Synergy Partnership (CSP) How we do so? • CSP Account • Joint Rewards System • Online Payment Gateway • Delivery Partnership System 10 SYSTEMS $ • Collective Product Catalogues • Financial Data Analysis • Communal Advertising Structure • News Feed • Merchant Locator • Hardware Validation System

  24. Successful Authentication Delivery Partnership System • Authenticates Customer’s Credit Card • Number • CVV2/CVC2 Number • Expiry Date • Provides • Transaction Amount • Merchant’s Bank Account No. Sends DeliveryAddress of Product Sends Merchant’sCollection Address • Submits • Customer’s Credit Card • Number • CVV2/CVC2 No. • Expiry Date • Customer’s CSP Account No. • Delivery Address of Product • Merchant’s ID • Transaction Amount Forwards Successful Authentication &informs Merchant ofCollection details • Submits • Customer’s CSP Account No. • Transaction Amount Joint RewardsSystem Online Payment Gateway If products are deliverable goods How it works Credit CardCompany DeliveryCompany CSP Merchant Merchant-Customer Credit Card Transaction

  25. Successful Authentication Delivery Partnership System Sends DeliveryAddress of Product Sends Merchant’sCollection Address Forwards Successful Authentication &informs Merchant ofCollection details • Submits • Customer’s CSP Account No. • Transaction Amount Joint RewardsSystem Online Payment Gateway Products are digital goods What if No need deliverysince digital goods Credit CardCompany DeliveryCompany CSP Merchant Merchant-Customer Credit Card Transaction

  26. Successful Authentication Delivery Partnership System Sends DeliveryAddress of Product Sends Merchant’sCollection Address Forwards Successful Authentication &Informs Merchant ofCollection details • Submits • Customer’s CSP Account No. • Transaction Amount Joint RewardsSystem Online Payment Gateway Payment not by credit card but Cash-on-Delivery What if Credit CardCompany No need Credit CardCompany sinceCash-on-Delivery DeliveryCompany CSP Merchant Merchant-Customer Cash-on-Delivery Transaction

  27. Unsuccessful Authentication • Authenticates Customer’s Credit Card • Number • CVV2/CVC2 Number • Expiry Date • Submits • Transaction Amount • Merchant’s Bank Account No. • Submits • Customer’s Credit Card • Number • CVV2/CVC2 No. • Expiry Date • Customer’s CSP Account No. • Delivery Address of Product • Merchant’s ID • Transaction Amount Forwards Unsuccessful Authentication Results Online Payment Gateway Authentication is Unsuccessful What if Credit CardCompany CSP Merchant Merchant-Customer Credit Card Transaction

  28. $ Saves Merchants the higher costs ofother 3rd Party Merchants Online Payment Gateway Benefits We perform Credit Card processing for our Merchants We keep transaction logs Prevents repudiation issues between Merchants, Customers, Delivery Company or Credit Card Companies

  29. Collective Synergy Partnership (CSP) How we do so? • CSP Account • Joint Rewards System • Online Payment Gateway • Delivery Partnership System 10 SYSTEMS $ • Collective Product Catalogues • Financial Data Analysis • Communal Advertising Structure • News Feed • Merchant Locator • Hardware Validation System

  30. Submits • Merchant ID • Product IDs • Customer CSP Account No. • Products’ Delivery Address 1 1 Delivery Partnership System Placing a delivery How it works DeliveryCompany CSP Merchant

  31. 2 1 CSP Delivery Database Delivery Partnership System Placing a delivery How it works DeliveryCompany CSP Merchant

  32. CSP Delivery Database 2 1 Delivery Partnership System Placing a delivery How it works DeliveryCompany CSP Merchant

  33. CSP Delivery Database 3 2 1 Delivery Partnership System Placing a delivery How it works Every 24 Hours DeliveryCompany CSP Merchant

  34. Delivery Details Customer Delivery Partnership System Checking a delivery How it works DeliveryCompany CSP Merchant

  35. Customer Submits change Delivery Partnership System Changing a delivery How it works DeliveryCompany CSP Merchant • Types of changes • Change in delivery address • Delivery rescheduling and cancellation

  36. Customer Delivery Partnership System Changing a delivery How it works DeliveryCompany CSP Submits change Merchant Checks threshold • Threshold Check • Retrieves Delivery Company’sdelivery policies from CSP’s cache/database • Checks if changes fulfil policies

  37. Customer Delivery Partnership System Changing a delivery How it works DeliveryCompany CSP Submits change Merchant Checks threshold Updates changes

  38. Customer Delivery Partnership System Benefits DeliveryCompany CSP Merchant On mobile device • Customer can check delivery details anytime, anywhere • Do not need to go through Merchant • Especially useful if Merchant’s site is down

  39. Delivery Partnership System Benefits Merchant Merchant DeliveryCompany More jobs Lower delivery costs CSP Merchant Merchant Combine Delivery Jobs With Delivery Partnership System • We combine the delivery jobs of various Merchants • Submit the consolidated delivery jobs of various Merchantsto Delivery Company Therefore • Delivery Company receives large batch of delivery jobs • Our Merchants can enjoy lower delivery costs

  40. Collective Synergy Partnership (CSP) How we do so? • CSP Account • Joint Rewards System • Online Payment Gateway • Delivery Partnership System 10 SYSTEMS $ • Collective Product Catalogues • Financial Data Analysis • Communal Advertising Structure • News Feed • Merchant Locator • Hardware Validation System

  41. Customer Product Catalogue Product Catalogue Collective Product Catalogues How it works CSP Merchant A Merchant B

  42. Customer Product Catalogue Product Catalogue Collective Product Catalogues How it works CSP Merchant A Merchant B

  43. Customer Product Catalogue Product Catalogue Collective Product Catalogues How it works CSP Merchant A Merchant B

  44. Customer Product Catalogue Product Catalogue Collective Product Catalogues How it works CSP Merchant A Merchant B

  45. Customer Product Catalogue Product Catalogue Collective Product Catalogues How it works CSP Merchant A Merchant B

  46. Customer Product Catalogue Product Catalogue Collective Product Catalogues How it works CSP Merchant A Merchant B Checkout

  47. Shopping Cart Merchant A 002 Cupboard A cupboard Merchant B 002 Magazines Some magazines Collective Product Catalogues How it works CSP Merchant A Merchant B

  48. Shopping Cart Merchant A 002 Cupboard A cupboard Merchant B 002 Magazines Some magazines Collective Product Catalogues How it works • Customer’s CSP Account No. • Transaction Date & Time • _ Merchant B 002 Magazines Some magazines CSP Merchant A Merchant B Joint RewardsSystem Delivery PartnershipSystem OnlinePaymentGateway

  49. Shopping Cart Merchant A 002 Cupboard A cupboard Merchant B 002 Magazines Some magazines Collective Product Catalogues How it works • Customer’s CSP Account No. • Transaction Date & Time • _ Merchant B 002 Magazines Some magazines CSP Merchant A Merchant B Entire transaction amount is paid through Online Payment Gateway to Merchant A’s Bank Account Joint RewardsSystem Delivery PartnershipSystem OnlinePaymentGateway

  50. Shopping Cart Merchant A 002 Cupboard A cupboard Merchant B 002 Magazines Some magazines Collective Product Catalogues How it works • Customer’s CSP Account No. • Transaction Date & Time • _ Merchant B 002 Magazines Some magazines CSP CSP Provides Merchant B’s Account No. Merchant A Merchant B Entire transaction amount is paid through Online Payment Gateway to Merchant A’s Bank Account Joint RewardsSystem Delivery PartnershipSystem OnlinePaymentGateway

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