EU Consumer Law Update on DG JUST activities. ECCG Committee Brussels, 12-13 March 2014. Veronica MANFREDI Head of Consumer and Marketing Law Unit DG Justice, European Commission. Update on consumer files. Revision of the Package Travel Directive Awareness Raising Campaign
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Update on DG JUST activities
Brussels, 12-13 March 2014
Head of Consumer and Marketing Law Unit
DG Justice, European Commission
Main aspects of the Mayer report as voted in IMCO:
Consumer Rights only effectively exist IF:
According to Eurobarometers 331 and 332, just around 40% of consumers and traders know exactly the length of product guarantee and only roughly 30% know exactly the length of cooling-off period for online purchases
"USE your consumer rights"
You have the right to truthful advertising
You have the right to have defective goods repaired or replaced
You have the right to contracts without unfair clauses
You have the right to return goods purchased online within 14 days
You have the right to free assistance by European Consumer Centres
"Respect your consumers\' rights"
Your customers will come back for more
leaflet in A6 (credit-card format in preparation)
Online Digital products and the Modelfor the online display of key information
Legal basesforpre-contractualinformationobligationsfor online digital products:
Revision of the 2009 Guidance on the application of the Unfair Commercial Practices Directive