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Dr. Antonio Ruiz Dr. Hannah Rudstam Disability & Business Technical Assistance Center--NE PowerPoint PPT Presentation


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www.edi.cornell.edu. Employment and Disability Institute. Building Capacity from the Inside Out: Engaging Insiders to Enhance Disability Inclusiveness U. S. Business Leadership Network. Dr. Antonio Ruiz Dr. Hannah Rudstam Disability & Business Technical Assistance Center--NE

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Dr. Antonio Ruiz Dr. Hannah Rudstam Disability & Business Technical Assistance Center--NE

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Dr antonio ruiz dr hannah rudstam disability business technical assistance center ne

www.edi.cornell.edu

Employment and Disability Institute

Building Capacity from the Inside Out: Engaging Insiders to Enhance Disability InclusivenessU. S. Business Leadership Network

Dr. Antonio Ruiz

Dr. Hannah Rudstam

Disability & Business Technical Assistance Center--NE

Providing training and technical support in New York, New Jersey, Puerto Rico and U. S. Virgin Islands

Contact us at 1800 949 4232


Dr antonio ruiz dr hannah rudstam disability business technical assistance center ne

Plan for session…1. Why this? Why now? Challenges in building capacity for disability & employment programs2. Understanding barriers to employing people with disabilities: The DBTAC Barrier Intervention Model3. Building capacity from the inside out: An overview of the ADA Trainer Network Program 4. Reaching employers: Lessons learned thus far


1 why this why now challenges in building capacity for disability employment programs

1.Why this? Why now? Challenges in building capacity for disability & employment programs

The conceptual lens:

How have disability issues been framed for businesses?


Dr antonio ruiz dr hannah rudstam disability business technical assistance center ne

The “Tiny Tim” Stage


Dr antonio ruiz dr hannah rudstam disability business technical assistance center ne

The “Hire the Handicapped” Stage


Legal compliance stage the americans with disabilities act

Legal ComplianceStageThe Americans With Disabilities Act


Beyond legal compliance the business journey

Beyond legal compliance… The business journey


Why is it still a journey why haven t we arrived

Why is it still a journey? Why haven’t we arrived?

…Because the main stakeholders in the disability and employment landscape have not operated from the same world map.


Maps of the world

Maps of the world

Disability

Service Providers

Businesses

People with Disabilities


Each world has its own language needs and culture

Each world has its own language, needs and culture

Disability

Service Providers

Language of program building

Need to make placements

Culture of service

Businesses

Language of value propositions

Need to make a profit

Culture of performance

People with Disabilities

Language of equal treatment

Need to make a living

Culture of justice


These worlds don t have to converge they just need to find a few sweet spots

These worlds don’t have to converge. They just need to find a few sweet spots.

Disability

Service Providers

Businesses

People with Disabilities


Dr antonio ruiz dr hannah rudstam disability business technical assistance center ne

Disability

Service Providers

Need to see themselves as business partners

Need to see people with disabilities as individuals with unique talents and aspirations that are valued in the workplace

Businesses

Need to see service providers as any other suppliers/contractors

Need to see people with disabilities as an untapped source of talent instead of as a risk

People with Disabilities

Need to see themselves as providing a valued contribution to business goals


To build capacity we need to see from the inside of each other s world maps

To build capacity, we need to see from the inside of each other’s world maps…

  • Requires an insider’s perspective

    • Business community insider

    • Disability community insider

    • Local or regional insider


To build capacity we need to see from inside each other s world maps

To build capacity, we need to see from inside each other’s world maps

  • The ADA Trainer Network program is an attempt to deliver the message by recruiting…

    • Insiders from the disability community

    • Insiders from the local/regional community

    • Insiders from the business community


Dr antonio ruiz dr hannah rudstam disability business technical assistance center ne

2.

Understanding barriers to employing people with disabilities:

The DBTAC Barrier Intervention Model

Won’t

Can’t

Don’t Know


Dr antonio ruiz dr hannah rudstam disability business technical assistance center ne

Collective—Organizational Climate Barriers

Can’t BarriersShared Behaviors:

Policies/Practices

Won’t Barriers

Shared Attitude Systems

Can’t Barriers

Won’t Barriers

Individual

Behaviors

Individual Attitudes/Beliefs

Individual Barriers

Don’t know Barriers

Individual Knowledge/Information

Don’t know Barriers

Shared knowledge


Dr antonio ruiz dr hannah rudstam disability business technical assistance center ne

Collective/climate--based barriers

Can’t BarriersShared Policies/Practices

√ We have needed information systems

√We have a compelling shared vision

But we lack effective organizational policies/practices around diversity and disability

Won’t Barriers

Shared Attitudes/Beliefs

√ We have right policies/practices

√ We have needed knowledge

But we lack a compelling shared vision around diversity & disability

Can’t Barriers

Won’t Barriers

Behaviors

√ I have needed knowledge

√I am willing and committed

But my behaviors are in the way

Attitudes/Beliefs

√ I have the right behaviors

√ I have needed knowledge

But my attitudes and beliefs are in the way

Individual barriers

Don’t know Barriers

Knowledge/Information

√ I have the right behaviors

√I am willing and committed

But I lack knowledge

Don’t know Barriers

Shared knowledge

√We are willing and committed

√We have organizational policies & practices

But we lack shared knowledge systems around diversity and disability


Dr antonio ruiz dr hannah rudstam disability business technical assistance center ne

The DBTAC Barrier Intervention Model:Examples of Barriers

Don’t know Barriers

Can’t Barriers

Won’t Barriers

Individual Level

Collective Climate Level


Dr antonio ruiz dr hannah rudstam disability business technical assistance center ne

Interventions

Changing performance expectations for managers

Coaching for managers: leading for disability inclusiveness

Interventions

Give leaders real-life experience with employees with disabilities

Exposure to success stories of other employers

Interventions

On-line or in-person training

Knowledge dissemination—e.g. briefs, newsletters, articles, etc.

Don’t know Barriers

Won’t Barriers

Can’t Barriers

Individual Level

Collective Climate Level

Interventions

Eliminate dis-incentives—e.g. create centralized accommodations budget

Examine work routines & job designs—eliminate rigidity, introduce flexibility

Interventions

Craft a compelling organizational vision around disability inclusiveness & the business case

Match vision to mission

Interventions

Create resource groups or communities of practice around disability

Build disability inclusiveness updates into shared conversation spaces


3 building capacity from the inside out an overview of the ada trainer network program

3. Building capacity from the inside out: An overview of the ADA Trainer Network Program

  • To enable “insiders” to deliver the disability message…

    • By providing high quality, inter-active programs across a range of customer-driven disability topics

    • By supporting a network of qualified “insider” trainers with train-the-trainer sessions, program plans, materials and web-based support

    • By enabling people with disabilities to be seen as experts—as viable trainers

    • By standardizing a program approach so that we can better assess impact


Dr antonio ruiz dr hannah rudstam disability business technical assistance center ne

Program 1

Disability

Awareness

Program 9

Accessible Websites: Everyone Benefits

Program 2

Getting Hired and Moving Ahead in a Job When Working with a Disability

Program 8

Accessible Technology in the Workplace

Program 3

Tapping into Talent: Best Practices in Employing People with Disabilities

ADA Trainer Network Offering

Program 7

Accessibility for Private Sector Businesses

Program 4

Serving Customers with Disabilities

Program 6

Accessibility for Government Entities

Program 5

Hidden Disabilities


Dr antonio ruiz dr hannah rudstam disability business technical assistance center ne

4.

Reaching employers: Lessons learned thus far

  • The power of message is enhanced by using trainer-experts who themselves have disabilities

    • Walking the talk

    • Seeing someone with a disability as an expert

    • Human experience with disability enriches the material (but with some caveats)

    • “The devil’s in the details”

  • Balancing program consistency with customization

  • Encourage trainers to use training session as initial entry to build upon local networks—get away from a “one shot deal” and toward a sustained partnership

  • The need to get beyond a sole reliance on legal compliance


Activity

Activity…

  • As a group, read the scenario

  • Discuss your response to the questions in the small group

  • Debrief as a large group

    • Disability inclusive business strategies

    • The return on investment of disability inclusiveness


Dr antonio ruiz dr hannah rudstam disability business technical assistance center ne

If you would like a copy of this presentation sent to you, please email Barbara Sosna at [email protected]


Finally remember this

Finally, remember this…

If you have questions, call the Disability and Business Technical Assistance Center at

1 800 949 4232


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