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University Technology Office Plan for FY ‘10

University Technology Office Plan for FY ‘10. UTO. Dev. Ops. Care. Academic. Student Computing. A SP. M SP. Administrative. Academic Support. Web. Deskside Support. ISP. Infrastructure. Service Desk. FY ‘09 UTO Expense By Unit ($62M). FY ’09 UTO Operations Expenses ($32.4M).

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University Technology Office Plan for FY ‘10

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  1. University Technology Office Plan for FY ‘10

  2. UTO Dev Ops Care Academic Student Computing ASP MSP Administrative Academic Support Web Deskside Support ISP Infrastructure Service Desk

  3. FY ‘09 UTO Expense By Unit($62M)

  4. FY ’09 UTO Operations Expenses($32.4M)

  5. FY 09 Operations Performance Metrics • Data Center (MSP) • 7.6M server hours @ 48¢ per server-hour • (Amazon - 75¢ per server-hour) • 5,970 TB storage @ $503 per TB-year • (Amazon - $1,441 per TB-year) • Network (ISP) • 63,000 wired connections @ $11.18 / month • 24.3M hours of wireless @ 10¢ per hour • 19,000 phones @ $19.75 / month

  6. FY ’09 Care Expenses($12.1M)

  7. FY 09 Care Performance Metrics • Service Desk • 255,000 incidents @ $5.49 / incident • Academic Support • 700 Classrooms @ $5,286 / classroom • Student Computing • 2.1M computing hours @ $1.17/hour • 10,000 TechStudio support incidents • @ $7.50 / incident • Deskside Support • 35,000 incidents @ $97 / incident

  8. FY ’09 Development Expense($9.3M)

  9. FY 09 Dev Performance Metrics 215 Projects completed, more than 94% delivered on time

  10. FY ’10 ASU Technology Priorities Ensure effective reliable operationof all academic, administrative and research systems.

  11. Ensure effective reliable operationof all academic, administrative and research systems. Enterprise Application Support ASU Wireless Threat Reduction Server on Demand Storage on Demand Wired Network MS Exchange 7.0 Phone Network ASU Data Center Gmail for Faculty & Staff

  12. Enhance the academic experience through a technology platform that encourages faster, more measurable learning that extends beyond the physical boundaries of the campus and its disciplines. ASU Colleges ASU Online Google Apps Blackboard 9.0 My ASU 4.0 eAdvisor 4.0 Classroom Mediation My Apps / My Files 1:1 Kindle/Digital Textbooks Lecture Capture Virtual Classrooms eBookstore Facebook iTunesU College Web Development Digital Library

  13. Provide administrative support at the highest level of industry standards. Dashboards/My Reports Financial System  Replacement Financial Audit Response 24/7 Help Center PeopleSoft Upgrade HR Processes Enrollment Forecasting  Tools Admissions Processes Student Records Student Financials Health Center Res Life Isaac ASU PD Parking Suncard Financial Aid TMA

  14. Support the research missionat increasing levels. Research Dashboards Info Ed Effort Reporting High Performance Computing Server/Storage On Demand Leroy Eyring Center Billing

  15. FY ’09 alt^i Expenses($5M)

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