HERMES SoftLab d.d.

1. Installing and ConfiguringHERMES SoftLabCitrix Presentation ServerSMART Plug-InforHP Operations Manager/Windows HERMES SoftLab d.d. Quick Reference

2. Installation and Configuration Overview

3. SPI for Citrix Hardware and Software Requirements • For requirements, supported versions and platforms refer to SPI for Citrix Installation and Configuration Guide. • Prepare the Citrix Environment • Obtain and prepare all information on your Citrix environment • Install and run HPOM agents on all Citrix nodeswith the opcmsg policy • Ensure access to the HPOM management server and all target nodes, and HP Performance, InternetServices (optional) and Reporter (optional). • Install HPOM Management server and HPOM Agent software on themanagement server and make sure all server and agent processes are running • Set Up Managed Nodes (for details refer to SPI for Citrix Installation and Configuration Guide) Citrix servers are added as managed nodes to the HPOM. • Obtain Installation Packages • CTXSPI_03.20.exe • CTXSPI_Reports_03.20.exe

4. During the installation, all HP Operations Manager processesmust be “up andrunning”. • Login to your Windows computer where the HP Operations Manager forWindows management server is installed as the user with administratorpermissions. • Run the CTXSPI_03.20.exe self-extracting package. The SPI for Citrix Setup Wizard opens. • Follow the wizard to install SPI for Citrix. • After the installation has completed successfully, start HPOM administrator GUI (management console) and check that SPI for Citrix group was added to tools and policy groups.

5. For each farm, configure the farm administrator account that SPI for Citrix will use to perform its tasks. Use the CTXSPI-Configure Farm Administrator Accounts tool, located on the management server in SPI for Citrix/CTXSPI-SPI Maintenance/CTXSPI-SPI Configure tool group. Make sure to access the SPI for Citrix Farm Admin Configuration window through the management server Console (not the remote console). • Farm administrator account must: • be the local administrator of each individual Citrix Presentation Server system • have full access granted to farm (not read-only) • be allowed to login to Citrix Presentation Server systems interactively • For each farm add farm administrator account (do not use the ADS account format user@domain): With SPI for Citrix you can manage any number of Citrix farms from a single HPOM management server.

6. Add the Managed Nodes to the HPOM Management Server For information on adding nodes to the management server and adding nodes that you want to manage, refer to your HP Operations Manager for Windows online documentation. Deploy Instrumentation From the HPOM GUI, selectNodes, and then right-click anode or a node group. In the menu selectAll Tasks, and then Deploy Instrumentation. In the Deploy Instrumentation window, select the SPI for Citrix and SPIData Collector options and click OK to deploy the instrumentation. 1/2 Citrix systems (Citrix presentation Server, Citrix License Server, Citrix Web Interface, Citrix Secure Gateway) are added as managed nodes to the HPOM.

7. 2/2 • Configure SPI for Citrix Managed Nodes • Register SPI for Citrix subagent on all managed nodesGo to SPI for Citrix/CTXSPI-Maintenance/CTXSPI-Configure tool group and execute CTXSPI-Register Subagent tool on every Citrix node you want to manage. • On Citrix web Interface nodes only, install SPI for Citrix Web Interface integrationGo to Tools/SPI for Citrix/CTXSPI-Web Interface/CTXSPI-WI Configure tool group and execute CTXSPI-Install WI Monitoring tool on Citrix Web Interface managed nodes. IMPORTANT: Installing Web Interface monitoring restarts Internet Information Server (IIS) on the managed node, so plan the running of tools carefully.

8. 1/2 • Deploy the Licensing Policy on Managed Nodes • Start the HPOM Console and log in as an HPOM Administrator. • In the Policy groups, expand SPI for Citrix/CTXSPI-SPI Licensing policy group,and then deploy the CTXSPI-LicOpcMsg policy on all managed nodes. • Deploy SPI for Citrix instrumentation on all Citrix nodes. Notethat this step might already be performed as part of the SPI installation. • Generate the License Request File • In the HPOM Console, go to SPI for Citrix/CTXSPI-SPI Maintenance/CTXSPI-Licensing group. • Run the CTXSPI-1. Clear License Request File on Mgmt Server tool to clear thectxspi_license_requests.dat license request file on the management server. • Run the CTXSPI-2. Generate License Request for Node tool on the managed nodes for which you needlicenses. In the Edit Parameters field replace the string “YourCompany Name” with the name of your company. • Click OK to generate the ctxspi_license_requests.dat license request file. The license request file for all nodes will be created in the <SPI-Share>\ctxspi\conf\ctxspi_license_requests.dat(for example: C:\Program Files\HP OpenView\Data\shared\SPI-Share\ctxspi\conf\ctxspi_license_requests.dat)on the management server.

9. 2/2 • Obtain the License Activation File • Upload the license request file using the Licensing Portal (http://spi.hermes-softlab.com/licensing/) or send it by e-mail to the Licensing Department (spi-licensing@hermes-softlab.com). You will receive a license activation file ctxspi_licact_new.dat by e-mail. • Merge and Distribute the License Files • Copy the ctxspi_licact_new.dat file to the following directory: %OvInstallDir%\SPI-Share\ctxspi\conf\ or %OvShareDir%\SPI-Share\ctxspi\conf\ if you are using HPOM/W 7.50 and above. • In the CTXSPI- SPI Licensing tool group, run the CTXSPI-3. Merge License Activation Codes on Mgmt Server tool to merge the ctxspi_licact_new.dat file with the SPI license file. • Deploy the SPI for Citrix instrumentation on all managed nodes for which you have requested the licenses. Licensing tutorial is available at theHERMES SoftLab website. Note that you will be requested to sign in.

10. 1/3 • Verify the Installation

11. 2/3 • Verify the Configuration

12. 3/3 • Verify Licensing

13. Install Reports • Where HP Reporter is installed, login to your Windows machine as theuser with administrator permissions. • Run the CTXSPI_Reports_03.20.exe package. In the Select Setup Typewindow, select one of the following: • HPOM Unix server • HPOM Windows server with reports for Crystal Report 10 • HPOM Windows server with reports for Crystal Report 8.5 • After the installation has completed successfully, start HP Reporter on the Reporter system and check that SPI for Citrixis listed under Reports. • Configure Reports SPI for Citrix reports will be generated only for nodes, which are members of the SPI for Citrix Reporter node group. • If SPI for Citrix node group is not generated automatically, create it manually. • Verify that all Citrix managed nodes belong to this node group. If necessary, add them manually. • Deploy the corresponding CTXSPI-<node type> Data Collection policy groups to your Citrix managed nodes. You can start using Reports when performance data is collectedon the managed nodes (after at least two days).

14. Graphs can be installed on the system with HPOM/Windows management server or HP Performance Manager product installed. • On HPOM/W, graphs are automatically installed as part of the base SPI for Citrix product installation. • To install graphs on HP Performance Manager, copy the SPI for Citrix graph policies fileVPI_GraphsSPI for Citrix.txt on the HP Performance Managersystem to the following locations:%OvInstallDir%\Data\conf\perf\%OvInstallDir%\newconfig\OVPM\ • To verify the installation on HPOM/W, SPI for Citrix graphs should be located in Reports & Graphs/Graphs/SPI for Citrix graph family. • To verify the installation on Performance Manager, open the HP Performance Manager and click the Display tab.In the right pane you will see the main SPI for Citrix graph category. I M P O R T A N T: In order for graphs to show data, the corresponding data collection policies need to be distributed to Citrix managed nodes.