Outsourcing the Financial Aid Verification and C-Code Process. Agenda. Who we are What we did Why we did it Process Flow Results Questions. Who we are. What we did. What we did. Redesign FA Document Process Re-design student document submission process to make it more intuitive.
18,047 total FA applications received for 2009-10
85% increase over 2007-08
$17 million in Federal Pell awards paid for 2009-10
127% increase over 2008-09
Staffing resources are not growing at a fast enough rate to manage application growth
Student File placed back into Award process