Outsourcing the Financial Aid Verification and C-Code Process. Agenda. Who we are What we did Why we did it Process Flow Results Questions. Who we are. What we did. What we did. Redesign FA Document Process Re-design student document submission process to make it more intuitive.
Outsourcing the Financial Aid Verification and C-Code Process
What we did
Why we did it
18,047 total FA applications received for 2009-10
85% increase over 2007-08
$17 million in Federal Pell awards paid for 2009-10
127% increase over 2008-09
Staffing resources are not growing at a fast enough rate to manage application growth
Student File placed back into Award process
Please, stop by our booth to discuss lessons learned, best practices, and how to determine if this makes sense for your institution.