Clearly visible on entering the building clearly signposted
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Clearly visible on entering the building Clearly signposted PowerPoint PPT Presentation


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All visitors should report to Reception On 1 st Floor. Clearly visible on entering the building Clearly signposted. Close to reception so visitors do not feel forgotten Plants can improve the appearance of this area Pictures can also improve this area. Thought should be given to:.

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Clearly visible on entering the building Clearly signposted

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Clearly visible on entering the building clearly signposted

All visitors should report to Reception

On 1st Floor

  • Clearly visible on entering the building

  • Clearly signposted


Clearly visible on entering the building clearly signposted

  • Close to reception so visitors do not feel forgotten

  • Plants can improve the appearance of this area

  • Pictures can also improve this area


Clearly visible on entering the building clearly signposted

Thought should be given to:

  • Type of seats

  • Number of seats

  • Arrangement of seats eg rows, informal layout


Clearly visible on entering the building clearly signposted

  • Magazines, brochures, newspaper etc

  • Display of products or services

  • Organisation reports


Clearly visible on entering the building clearly signposted

  • Must be close to reception area


Clearly visible on entering the building clearly signposted

  • Vending machines

  • Water dispenser


Clearly visible on entering the building clearly signposted

  • Telephone/switchboard

  • Telephone answering machine

  • PC/Computer

  • Fax

  • Public telephone


Clearly visible on entering the building clearly signposted

  • Security camera(s) and monitors

  • ID Badges - for staff and visitors

  • Entry-phone

  • Swipecards

  • Keypads


Clearly visible on entering the building clearly signposted

  • Well groomed

  • Polite

  • Helpful

  • Calm/patient

  • Tactful

  • Well-organised

  • Well-informed


Clearly visible on entering the building clearly signposted

  • Deal with visitors

  • Hand out security passes

  • Maintain and check Appointments Book

  • Looking after Reception Register

  • Looking after/checking Staff In/Out Book

  • Maintaining an Electronic Diary

  • Passing on messages to staff

  • Operating the switchboard


Clearly visible on entering the building clearly signposted

  • Visitor arrives

  • Ask visitor’s name and take his/her business card

  • Check the appointments book

  • Ask visitor to sign the Visitors’ Book

  • Issue visitor with a security pass

  • Contact the member of staff the visitor wishes to see

  • If delayed, ask the visitor to take a seat/refreshment

  • If available, direct to the appropriate member of staff/office


Clearly visible on entering the building clearly signposted

If unavailable ask them:

  • To arrange another appointment

  • If another member of staff could help

If available:

  • Issue a visitor security pass

  • Direct to the appropriate member of staff/office

  • Visitor arrives

  • Ask visitor’s name and take his/her business card

  • Ask for the name of the member of staff they wish to see

  • Ask the visitor to sign the Visitors’ Book

  • Contact the member of staff the visitor wishes to see


Clearly visible on entering the building clearly signposted

  • Visitors should first report to reception

  • Security/ID badges to be worn by staff and visitors

  • Swipecards to gain entry to the building

  • Keypads/Combination Locks/Entry-phone systems are used to gain entry


Clearly visible on entering the building clearly signposted

  • CCTV installed throughout the building

  • Security Patrols to monitor the buildings and grounds


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