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Clearly visible on entering the building Clearly signposted - PowerPoint PPT Presentation


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All visitors should report to Reception On 1 st Floor. Clearly visible on entering the building Clearly signposted. Close to reception so visitors do not feel forgotten Plants can improve the appearance of this area Pictures can also improve this area. Thought should be given to:.

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Presentation Transcript

All visitors should report to Reception

On 1st Floor

  • Clearly visible on entering the building

  • Clearly signposted



Thought should be given to:

  • Type of seats

  • Number of seats

  • Arrangement of seats eg rows, informal layout







  • Well groomed

  • Polite

  • Helpful

  • Calm/patient

  • Tactful

  • Well-organised

  • Well-informed


  • Deal with visitors

  • Hand out security passes

  • Maintain and check Appointments Book

  • Looking after Reception Register

  • Looking after/checking Staff In/Out Book

  • Maintaining an Electronic Diary

  • Passing on messages to staff

  • Operating the switchboard


  • Visitor arrives

  • Ask visitor’s name and take his/her business card

  • Check the appointments book

  • Ask visitor to sign the Visitors’ Book

  • Issue visitor with a security pass

  • Contact the member of staff the visitor wishes to see

  • If delayed, ask the visitor to take a seat/refreshment

  • If available, direct to the appropriate member of staff/office


If unavailable ask them:

  • To arrange another appointment

  • If another member of staff could help

If available:

  • Issue a visitor security pass

  • Direct to the appropriate member of staff/office

  • Visitor arrives

  • Ask visitor’s name and take his/her business card

  • Ask for the name of the member of staff they wish to see

  • Ask the visitor to sign the Visitors’ Book

  • Contact the member of staff the visitor wishes to see




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