FastFacts Feature Presentation

1. FastFactsFeature Presentation February 19, 2010 • We are using audio during this session, so please dial in to our conference line… • Phone number: 877-468-2134 • Participant code: 182500 © 2010 The Johns Hopkins University. All rights reserved.

2. Today’s Topic We’ll be taking a look at… SAP Upgrade Update

3. Today’s Presenters Geof Corb Senior Director, Enterprise Applications Jill Mikros Director, Planning & Operations

4. Session Segments Presentation Geof and Jill will provide an update of the SAP upgrade. During their presentation, your phone will be muted. Q&A After the presentation, we’ll hold a Q&A session. We’ll open up the phone lines, and you’ll be able to ask questions. Geof and Jill will answer as many of your questions as time allows.

5. Contact Us If you would like to submit a question during the presentation or if you’re having technical difficulties, you can email us at: fastfacts@jhu.edu You can also send us an instant message! GoogleTalk – HopkinsFastFacts@gmail.com AOL Instant Messenger – HopkinsFastFacts MSN – FastFacts@jhu.edu

6. Survey Survey At the end of this FastFacts session, we’ll ask you to complete a short survey. Your honest comments will help us to enhance and improve future FastFacts sessions.

7. SAP Upgrade Winter 2010 Update Geof Corb Senior Director, Enterprise Applications Jill Mikros, Director, Planning & Operations IT @ JH – Enterprise Business Solutions

8. Reasons to Upgrade • Maintain SAP products • Implement new features and functionality • Including harmonization of user interface across ECC (formerly R/3) and SRM (shopping cart) • More flexible platform allowing for better integration opportunities via Service-Oriented Architecture (SOA) • Influence future product development • Collaborate with other SAP customers

9. “Technical Upgrade” • Upgrade technical components of the systems and minimize functional changes • Shorter upgrade timeline, less training, less impact to users, less risk • SAP best practice • Prerequisite to implementing new features & functionality • Some functional changes, like new shopping cart experience, are unavoidable

10. Guiding Principles • What was will be • Functionally equivalent to current environment • No new functionality • Introduce after technical upgrade is complete • Theirs, not ours • Retire customizations in favor of standard SAP functionality, where feasible

11. Timeline JUL 3 4 5 6 7 8 9 10 11 12 2 AUG SEPT OCT NOV DEC JAN FEB MAR APR MAY JUN 1 Prep Blueprint Regression Test Realization Remediation & Unit Tests Integration & User Acceptance Test Final Prep Post Go-Live Support Soft Freeze Hard Freeze Go-Live no new enhancements no system changes Year-End & Support Packs Parallel Payroll Mock Runs Revise Training Materials Deliver Training

12. Go-Live May 15 – 19, 2010 • Planning for 4 days of production downtime • Offline after business hours on Friday, May 14 • Online before business hours on Wednesday, May 19 • Revise downtime estimates during testing in Spring • Departments need to plan for downtime Mon/Tues

13. Upgrade vs. Implementation • Users are already familiar with SAP • Minimal impact to day-to-day activities • Lessons learned • Change management • Training • Transparency and inclusion

14. User Impact* • Of nearly 9,600 users: • 55% will need to learn new shopping cart interface * Initial estimates based on observations to date

15. Training • Leveraging existing, successful training strategies • E-learning • FastFacts • Instructor-Led Training (ILT) • Job Aids • Coaching • Direct, targeted communications to affected end users based on roles

16. Your Computer • No new browser requirements • Supported = IE6, IE7, Firefox 2 • Unsupported = IE8, Safari, Firefox 3 • No new SAP GUI software for Windows users • New version of Java GUI for Mac OS 10.5+ users • Encouraged to keep current with latest versions; see h1support.jhu.edu

17. Support at Go-Live • Provided through normal primary support channels • Shared Service Centers • Controllers’ Offices • IT@JH Help Desk • Enterprise Business Solutions (EBS) will be “all hands on deck,” with consultant support

18. Next Upgrade • Not for a while • Enhancements Packs = Innovation Without Disruption • SAP’s New “7-2 Maintenance Strategy” • Hardware refresh/replacement

19. In the Meantime… • Security • Evaluating opportunities to improve and simplify • Understanding user challenges • Performance • Improving query & report performance based on user input • Proactive monitoring • Reporting & Business Intelligence • Piloting reports development outside of BW • Assessing platforms and opportunities for user empowerment

20. Summary • No significant changes to user experience except shopping cart • No expectation of performance improvement • Take advantage of new and improved features after Go-Live • Go-Live is May 15-19

21. More Information • Website • SAPatHopkins.org • Confluence = project knowledge management wiki • know.isis.jhu.edu/display/SAPUP • Social Networking • twitter.com/sapupjh • facebook.com/sapupjh

22. Contact Us Geof Corb Senior Director IT @ JH - Enterprise Applications geof@jhu.edu | 410-735-4001 Jill Mikros Director, Planning & Operations IT @ JH - Enterprise Business Solutions jmikros@jhmi.edu | 410-735-7032

23. We’re going to open the phone lines now! There will be a slight pause, and then a recorded voice will provide instructions on how to ask questions over this conference call line. We’ll be answering questions in the order that we receive them. We’ll also be answering the questions that were emailed to us during the presentation. If there’s a question that we can’t answer, we’ll do some research after this session, and then email the answer to all participants. Q&A

24. Thank You! Thank you for participating! We would love to hear from you. Are there certain topics that you would like us to cover in future FastFacts sessions? Would you like to be a FastFacts presenter? Please email us at: fastfacts@jhu.edu

25. Survey Before we close, please take the time to complete a short survey. Your feedback will help us as we plan future FastFacts sessions. Click this link to access the survey… http://connect.johnshopkins.edu/fastfactssurvey/ Thanks again!