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IVY Plus RoundTable Outsourcing Data/Voice Services Discussion

IVY Plus RoundTable Outsourcing Data/Voice Services Discussion . susan_delellis@harvard.edu Tuesday, May 8, 2012 Harvard University. IVY Plus RoundTable – Outsourcing Data/Voice Services. What Types of services are you Outsourcing today or evaluating for outsourcing in the near future?.

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IVY Plus RoundTable Outsourcing Data/Voice Services Discussion

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  1. IVY Plus RoundTableOutsourcing Data/Voice Services Discussion susan_delellis@harvard.edu Tuesday, May 8, 2012 Harvard University

  2. IVY Plus RoundTable – Outsourcing Data/Voice Services • What Types of services are you Outsourcing today or evaluating for outsourcing in the near future? Cloud/SaaS Managed Hosting Remote Monitoring or Support Other Services?

  3. IVY Plus RoundTable – Outsourcing Data/Voice Services • What have been the drivers for your organization to Outsource? Others?

  4. IVY Plus RoundTable – Outsourcing Data/Voice Services • What contract terms/conditions and SLAs have been critical to your organization in negotiating outsourced solutions? How successful have you been in incorporating them into outsourced agreements with your vendors? • Security, Data Privacy & Data location • SLA’s tied to Service Credits • Most Favored Nations Clauses • Price caps tied to an index (CPI or other) • Language against planned new features/old feature retirement • Exit strategies • Other?

  5. IVY Plus RoundTable – Outsourcing Data/Voice Services • In general, how happy have you been with your outsourced services and vendors providing outsourced services? • What have been some of the issues and limitations you have encountered? • Are some vendors better than others? Would you recommend use of their services to others? • How has your user community responded to the Outsourced solutions?

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