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Some Things to Consider Bill Swan, Chief Economist, Boeing (retired). Airports are everybody’s interface but nobody’s system. The greatest contribution of the new-generation carriers is improvement in the loading and unloading process.

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Some Things to Consider Bill Swan, Chief Economist, Boeing (retired)

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Some things to consider bill swan chief economist boeing retired

Some Things to ConsiderBill Swan, Chief Economist, Boeing (retired)

  • Airports are everybody’s interface but nobody’s system.

  • The greatest contribution of the new-generation carriers is improvement in the loading and unloading process.

  • Airport costs cannot rise in a time when airplane costs are decreasing.


More things to think about david pang aci pacific chairman

More Things to Think AboutDavid Pang, ACI Pacific Chairman

  • Ideally, airports are at the center of integrated multi-modal flows of people, goods, information and capital.

  • As the focus of flows, airports are also at the center of crises.

  • Airports are:

    an infrastructure business.

    a service business.

    an “experience” business.


Do we agree

Do We Agree?

  • If so, what are the implications for our customers and the ability to render expected service?

  • What are the consequences of falling short?

  • What are the signs of inadequate service?

  • Is it possible to be all these things, successfully?

  • Is partnership the answer?

  • How do airports reconcile the low cost/high service conundrum?


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