ILL User Surveys at Old Dominion University. Stuart Frazer Interlibrary Loan Librarian Perry Library, Old Dominion University [email protected] User surveys at ODU. Quality Services Assessment Program began in 1995 Users of each library unit surveyed every three years
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Failure on these points sends message that library is not interested in supporting faculty and graduate student research
“mindset needs to change – [staff] should think of themselves as our research assistants, and when they can't find something on the first try, they should keep looking, and when they still can't find it, they should tell us why instead of sending us a form that is very hard to interpret . . . as well as being coldly indifferent to our research needs”
“It is fairly difficult to do research when confidence in the system is lost. I personally know many graduate students (and faculty) that refrain from using the service (ILL) at all due to the overwhelming number of ‘sorry, try again’ responses . . . some mechanism should be in place to order/buy/purchase frequently requested sources. For instance, if a book is requested 2 or 3 or more times then perhaps the library should own the source material”