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Conflicts and Negotiations

Levels of Conflict . INTRAPERSONAL CONFLICT

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Conflicts and Negotiations

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    1. Conflicts and Negotiations CONFLICT OCCURS WHEN PARTIES DISAGREE OVER SUBSTANTIVE ISSUES OR WHEN EMOTIONAL ANTAGONISMS CREATE FRICTION BETWEEN THEM.

    2. Levels of Conflict INTRAPERSONAL CONFLICT – OCCURS WITHIN THE INDIVIDUAL BECAUSE OF ACTUAL OR PERCEIVED PRESSURES FROM INCOMPATIBLE GOALS OR EXPECTATIONS. INTERPERSONAL CONFLICT – OCCURS BETWEEN TWO OR MORE INDIVIDUALS IN OPPOSITION TO EACH OTHER. INTERGROUP CONFLICT – OCCURS AMONG GROUPS IN AN ORGANIZATION. INTERORGANIZATIONAL CONFLICT – OCCURS BETWEEN ORGANIZATIONS.

    3. FUNCTIONAL AND DYSFUNCTIONAL CONFLICT FUNCTIONAL CONFLICT RESULTS IN POSITIVE BENEFITS TO THE GROUP DYSFUNCTIONAL CONFLICT WORKS TO THE GROUP’S OR ORGANIZATION’S DISADVANTAGE

    4. Conflict Management CONFLICT RESOLUTION OCCURS WHEN THE REASONS FOR A CONFLICT ARE ELIMINATED.

    5. Negotiations IS THE PROCESS OF MAKING JOINT DECISIONS WHEN THE PARTIES INVOLVED HAVE DIFFERENT PREFERENCES. WHY PARTIES ENTER THE NEGOTIATION PROCESS? THEY BELIEVE THEY CAN WIN – TO GET A CERTAIN PORTIONS OF THE AVAILABLE PIE

    6. NEGOTIATION STRATEGIES LOSE – LOSE WIN – LOSE WIN - WIN

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