What You Need to Know About Implementing Oracle in Latin America

1. What You Need to Know About Implementing Oracle in Latin America Presented at: Presenter: Cecilia Aceti IT Convergence Global Marketing Manager September 28-October 2, 2014 San Francisco, California, USA

2. Agenda • LatinOAUG • Facts • Mission • Goals • Activities • Latin America Overview & Main Challenges • Risk Management

3. LatinOAUG

4. Oracle UsersGroups: LatinOAUG

5. LatinOAUG • LatinOAUG is Spanish speaking OAUG affiliated GEO that has the objective of making the Oracle apps more robust, and giving its members a unique role in the continuous search for improvements

6. LatinOAUG Facts • Founded: 2005 • Members: Over 350 • Management: Governed by a 5 person volunteer Board of Directors • Headquarters: Buenos Aires, Argentina

7. LatinOAUG Facts • Main Companies that belong to the Group: • Emerson • Enersa • Frito-Lay • Marsh • Salmofood • Aguas Argentinas • Cablevisión • Airliquide • Panama Canal • Sponsor: • Multicanal • Dana • Nextel • Aluar • Serono • Barrick • Maple Gas Corporation • Danone • Vitopel

8. LatinOAUG Facts • 2007-2012 OAUG DistinctionAwardWinner!

9. LatinOAUG Mission • The LatinOAUG empowers its membership by delivering the highest quality opportunities for: Networking Sharing Information Gaining accessto timely Education

10. LatinOAUG Goals • Share and benefit from real-world user experiences • Gain access to a network of peers for collaboration and information exchange • Voice opinions of the region for future Oracle services and technology

11. LatinOAUG Activities • Meetings • Conference Calls • Discussion Forum

12. Activities

13. Join the LatinOAUG Today! www.latinoaug.org

14. Latin America Overview & Main Challenges

15. Latin America: An Overview • Languages: • Spanish, Portuguese, French • EconomicTransformation: • Permanentregulatorychanges • Markettransformation • Population: • +500 millionpeople in 21 countries • Culture: • Mix of native, European and African cultures

16. Latin America Main Challenges Change Management Business Process Standardization Language Statutory Issues

17. Change Management Overcoming Challenges Define Project Scope Communication Change Management

18. Business Process Standardization Overcoming Challenges Best Practices Global Guidelines Strong Local Commitment to the Project

19. Language Considerations Spanish Portuguese French Overcoming Challenges Instances and System Language End Users Language Support Language

20. Currency and Statutory Related Issues Overcoming Challenges Local Legal Requirements Identification Expected Future New Statutory Requirements Gap Analysis Long term maintenance?

21. Overcoming Challenges: Solution Components Solution Layers Oracle Standard Functionality Latin American Localizations Latin American Add-on Localizations Customer Defined Extensions

22. A successful Rollout not only allows you to meet these challenges but gives you the chance to convert each challenge into an asset.

23. Transforming Challenges into Assets Change Management Business Process Standardization Language Statutory Issues • Anticipated Corporate Guidelines and Expectations Communication • Local Business and IT are part of the agreed Scope • Readiness for Change • Continuous Communication • Company processes consolidation • Improvements on internal support - collaboration • Improvements on Reporting to Corp – Better visibility • Commitment from system users • Optimized Support Process • Follow best practices while complying with local statutory requirements • Increase Accountability & Auditing for Legal Requirements

24. The most important challenge? Managing the implementation project!

25. Risk Management

26. Risk Management • Carefully Plan Latin America Rollouts • Make key business decisions in advance • Rely on experienced partners • Address Localization issues proactively

27. Risk Management • Think Global Act Local • Multicultural Project Team (Global Team and Local Leaders) • Project members with proven Global and Local business expertise • On site presence • Staff with a strong Best Practices in Business Processes and Oracle Application Expertise • Bilingual staff capable of representing both global and local business and IT parts

28. Risk Management Global Model • Global Model • Deploys • Quality Assurance Standards • Tools • Methods • Ensures consistent use modules in different sites • Respects legal statutory requirements • Building Blocks • Standard Business Process Flows • Regional Specific Localizations • Unified Organization Structure Operating Units, Set of Books, Inventory Orgs North America Latin America Other Regions Standard Processes Global Design Model Regional Localizations

29. Risk Management Global Rollout Definitions • Cross Functional Definitions: • Country Localizations and Statutory Requirements • Multi-Language & Currency • Documents or Forms • Flex Fields Usage • Time Zone and Calendar • Workflow • Use Global Definitions for Key Master Data across the enterprise: • Chart of Accounts • Customer Information • Supplier Information • Items • Organization Structure • Employees

30. Risk Management Global Rollout Definitions Customers Items Suppliers Common Shared Data Model Chart of Accounts Employees Organization Structure

31. Risk Management Strong Program / Project Management • Standards • Structure • Organization • Leverage Shared Learning • Integration • Communication Program Management • Project Organization • Team Orientation • Focused Efforts • Common Goal • Time Boxed Project • Milestone Orientated • Major Grouping of Tasks • Common Skill Sets Phases • Short Duration • Single Person • Tied to Deliverable Tasks • End Goal • Tangible Result Deliverables

32. What You Need to Know About Implementing Oracle in Latin America Oracle is a Powerful Business Tool for Latin America… … as for any other Region!

33. Questions & Comments

34. Thank You Cecilia Aceti • caceti@itconvergence.com