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VP/Director of Homeowner Service Direct 3 or more Homeowner Service Managers - PowerPoint PPT Presentation


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Homeowner Service/Quality. Building Rewarding Careers. VP/Director of Homeowner Service Direct 3 or more Homeowner Service Managers Monitor quality assurance goals and objectives Develop and execute the quality assurance implementation plan for the Business Unit Homeowner Service Manager

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Presentation Transcript

Homeowner Service/Quality

Building Rewarding Careers...

  • VP/Director of Homeowner Service

  • Direct 3 or more Homeowner Service Managers

  • Monitor quality assurance goals and objectives

  • Develop and execute the quality assurance implementation plan for the Business Unit

    Homeowner Service Manager

  • Ensure that all homeowner service requests are handled promptly, professionally, efficiently and

    consistent with the Company’s vision of delighting our customers with our products and services

  • Manage the efforts of the Homeowner Service team members

  • Conduct 25% of Quality Standards Inspections (QSI)

  • Conduct all Check and Advise inspections

Homeowner Service/Quality Titles

  • Quality Assurance Advisor

  • Inspect the community construction team’s compliance to the Company’s

    quality standards and construction methods

  • Review all construction processes for cost-effectiveness with respect to

    standards, details, methods, designs, development of specifications and

    approval of construction details

  • Help to develop and implement a quality assurance program

VP/Director of Homeowner Service

Homeowner Service Manager

Quality Assurance Advisor

Homeowner Service Coordinator

Homeowner Service Representative


Homeowner Service/Quality

Building Rewarding Careers...

  • Homeowner Service Coordinator

  • Perform scheduling, administrative and clerical activities in order to ensure proper

    administrative support for homeowner service processes

  • Receive all customer service requests via telephone, e-mail, fax or regular mail

  • Schedule all check and advise inspections and subsequent repairs

  • Create and distribute all service orders to in-house associates or Trade Partners

  • Homeowner Service Representative

  • Complete scheduled service orders resulting from the “Check and Advise” conducted by the

    Homeowner Service Manager

  • Inspect and approve completion of service-order work performed by trade partners

  • Order supplies needed for work completion


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