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A Place for Everyone: Understanding IT Culture Using S-Curves

A Place for Everyone: Understanding IT Culture Using S-Curves. Chris A. McCoy Director of Engineering Computing Email: mccoy@iastate.edu. Iowa State University. 1st land-grant university in the US 26,000 students (120 countries) 1,751 faculty 7 colleges: Agriculture Business Design

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A Place for Everyone: Understanding IT Culture Using S-Curves

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  1. A Place for Everyone: Understanding IT Culture Using S-Curves Chris A. McCoyDirector of Engineering ComputingEmail: mccoy@iastate.edu

  2. Iowa State University 1st land-grant university in the US 26,000 students (120 countries) 1,751 faculty 7 colleges: Agriculture Business Design Engineering Human Science Liberal Arts & Sciences Veterinary Medicine Ames Laboratory

  3. College of Engineering 7th largest in the US 8 departments Computing: 7000 active users 3000 desktops 300 servers 75+TB storage Wide services Team of <20 FTE’s

  4. “Culture is a fact of the forces and pressures upon us.”

  5. Realization #1: Services Have Different Life Stages

  6. IT Service Lifecycle Modeled Using S-Curve

  7. Realization #2: Consumer Interest Changes Over Time

  8. Realization #3: Infrastructure Requirements Vary Widely

  9. Realization #4: My Team is Best at Emerging Services

  10. Realization #5: Central is Best at Maturing Services

  11. Notice a potential problem?

  12. Realization #6: Transition is a Bottleneck

  13. Realization #7: Services Die Hard

  14. The IT Service Lifecycle Model

  15. Questions and Comments? Chris McCoy Director of Engineering Computing College of Engineering Iowa State University Email: mccoy@iastate.edu Phone: 515-294-7337

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