How to improve communication and selling skills

1. How to improve communication and selling skills Presented by: XiuqinCai(sophie)

2. Who are our customer? External customer: • Individual customer (shopper) • Organizations (supermarket) Internal customer: • Service partners • The employees • contractors

3. ways to contact potential customer • Website • Advertisement • Internet • Yellow page • Telephone • Face to face

4. Opportunity to contact customer 1. Before provide product and service 2. While providing product and service 3. After you have provided it

5. Communicate ways • Verbal: using written or spoken language • Non-verbal: facial expressions, eye contact, body posture and motions (e.g. arms crossed, standing, sitting, relaxed, tense), dressed.

6. Communicate effectively • Use correct body language: nodding • Listening carefully when someone is talking • Eye contact • Dress properly • give specific and clear information

7. Why is it important? Customers will feel you are listen and respect to them, make them fell they are very important. They also know you understand what they are talking about and you can give them correct information easily.

8. Selling techniques • Be confidence • Be patient when explain to customer • Have enough knowledge about the product detail • Use correct body language • Speak clear and no to fast • Dress professional • Ask the customer feedback • Keep in touch with customer

9. Why is important? Customer will easy get information and needs. They will trust you if you dress professional and know the product detail. Keeping in touch with customer will help sales realize customer and have fixed customer.

10. Negotiate effectively • Dress properly • Be confident • Understanding of people • Preparation before the negotiation • Strategy for success (you need to know what the other side wants from the negotiation) • Remember that negotiation requires that you give something of perceived value in order to receive something of value.

11. Importance It is best way to negotiate success to get win-win situation. The other side also will be happy with the result and cooperate with you next time. It will benefit for the further business.

12. Audiovisual equipment • Lecterns • Notice boards • Audio • Projector • Streaming video

13. advantage • easy to show the product to customer • Customer can see it clearly, not confuse. • It is save time rather than written works • Easy to show groups of people. • Easy to get information about what they needs.

14. disadvantage Sometimes, people will feel boring and inpatient if you use it to long time.

15. Physical requirement the person who want sell or negotiate with some one need to be: • Be confident • Dress properly • be prepared • Suitable body language

16. The importance All of those can help the person to achieve the goals easily. It is good for two company to build good relationship.

17. The reaction of the audience After talking or presenting, the audience’s reaction is vey important. Different people will have different needs, the feeling also be different. people will feel happy, satisfied, bad or confuse.

18. Why it is important? It is important to know what the people’s reaction. It will decide how success the presentation you made. How many customer you will have.

19. feedback After selling product, it is very important to get feedback from customer. Feedback will show the customer’s satisfaction and mistake about the products and service. You will easy to find problem at the feedback form.

20. Thank you for your listening!