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Presentation to: European Emergency Number Association

Presentation to: European Emergency Number Association. Brussels, 6 th &7 th June 2007 david.jose@languageline.co.uk. 25 + years experience: Telephone Interpreting & Translation Services Largest Global provider of Telephone Interpreting 170+ languages available.

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Presentation to: European Emergency Number Association

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  1. Presentation to:European Emergency Number Association Brussels, 6th &7th June 2007 david.jose@languageline.co.uk

  2. 25 + years experience: Telephone Interpreting & Translation Services Largest Global provider of Telephone Interpreting 170+ languages available. Average connection time to a professional interpreter <1 minute. 2,600+ scheduled Interpreters Interpreter availability 98.9%, 24/7/365 15,000 clients, 20 countries, millions of calls/year. Emergency Services: Ambulance, Fire, Police, International Security Firms Commercial Telecoms, Finance & Insurance, Pharmaceuticals/Biotech, IT Risk Management Processes. Volume Surge Team for Crisis Management (9/11, 7/7) £Multi-million w/w insurance to cover all aspects of service Multiple call centres ensures world-class Disaster Recovery Language Line Services: Company Overview

  3. UK base in Canary Wharf, London Multiple connections to local power stations N+1 Power Generators N+1 UPS (Uninterruptible Power Supply) Multi-site call flow 8 internationally distributed state of the art call centres. Multiple critical service components including; Fibre Access facilities. Optical and T1/T3/E1 multiplexers. PBX architecture.IVR platforms. CTI, SUN / Oracle databases. (Oracle Recovery Mgr). CISCO 2751 Modular Routers & AIM-2 Compression. Business Continuity Plan. Dedicated Volume Surge Team. Full time IT team of 30 personnel Technical SpecificationDisaster Recovery capability

  4. Member of public Emergency Service LLS Interpreter Telephone Interpreting in Emergencies • Enables access for entire population • Tourists • Business Travelers • Domestic non-nationals • Increases speed of emergency investigations • Improves emergency staff efficiency in crisis • Call operators • Medical/police/emergency advisors • Increases relevant emergency response • Reduces automatic “blue-light” call outs.

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